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SAF Simulation, Analysis and Forecasting AG

Cashpoint & Self-Checkout

Interview

Fitting service for hard- and software at the point-of-sale (POS)

If you want to outfit a cashier station with new equipment, it’s not just technical data that counts. Software and service are often a deciding factor, because breakdowns are costly. Does the new equipment fit in with the old? Which service level makes sense for which customer? We asked IBM and talked with Thomas Hahn, Division Manager Point of Sale Maintenance Services and Hildegard Gerhardy, in charge of new retail store solutions.

Self-Service Solutions: No more Checkout Queues

How can checkout waiting times be reduced whilst also saving staff at this crucial point in the store? The manufacturers of self-service machines promise the perfect solution: “self scanning” and “self paying”. Here, customers scan their items themselves and pay at automatic tellers. The manufacturers contend that users will participate in this process gladly if they can benefit from it.

Money, Card, Checkout: New Checkouts with new possibilities

Cash is another cost factor: Cash handling systems aim to reduce costs and increase security. This also applies to cashless payments using cards or fingerprint. High-performance receipt printers have become a firm part of cash desks and checkouts. With all this IT, checkouts are quickly adopting the role of the central PC within the store.