Mom and pop knew every customer of their store personally. They knew which product suited which of their customers. Today, chain stores have pushed the small merchants aside, but they would like to know their customers as well as good old mom and pop did. Customer relationship management helps them with this. But CRM is more than just a buzz word; it is a higher standard for the entire company.
Interview
If you want to outfit a cashier station with new equipment, it’s not just technical data that counts. Software and service are often a deciding factor, because breakdowns are costly. Does the new equipment fit in with the old? Which service level makes sense for which customer? We asked IBM and talked with Thomas Hahn, Division Manager Point of Sale Maintenance Services and Hildegard Gerhardy, in charge of new retail store solutions.
Company News - August 27, 2010
Following a Europe-wide invitation for tenders, DSB (Danske Statsbaner (Danish State Railways)) has again opted for Hoeft & Wessel´ stationary ticket vending machines (TVM). The Almex business division of the German IT and Engineering Group for ticketing, parking and mobile solutions will be supplying a total of 118 almex.station TVM´s and installing them at railway stations in Denmark.
Company News - August 17, 2010
The Hoeft & Wessel Group strengthens its activities for the South America market, especially Brazil and Argentina. The IT and engineering Group´s Almex and Metric business divisions will present their solutions at TranspoQuip Latin America 2010 in the Expo Center Norte - São Paulo, Brazil, on 10-12 November 2010.
Company News - August 11, 2010
SAF AG, which is listed in the Prime Standard of the Frankfurt Stock Exchange (ISIN CH0024848738), announces even in the second quarter of 2010 a success in direct sales business and is well prepared for the important second quarter of 2010 fiscal year. At EUR 4.4 million, the company’s revenues nearly reached that generated in the successful second quarter of 2009.
Company News - August 4, 2010
Kemerovo in Siberia is converting to street lighting with LEDs by OSRAM Opto Semiconductors on a broad scale. The city of 520,000 inhabitants on the Trans-Siberian Railway has installed 200 street luminaires made by LLC TD Focus, which are equipped with Golden Dragon Oval Plus LEDs. The city can therefore achieve significant savings in energy costs and CO2 emissions.
Interview
Business Intelligence is the basis for efficient supply of goods in retail
Bericht
Several Trends determine Logistics in Retail
Bericht
Frozen foods are getting more and more popular
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