multichannel commerce

Thumbnail-Photo: The corner shop goes digital: omnichannel personalisation at dmexco 2014...
22.08.2014   #multichannel commerce

The corner shop goes digital: omnichannel personalisation at dmexco 2014

Latest features of realtime business solution prudsys RDE

Corner shop proprietors knew the shopping habits of their customers and understood that personal service and individual purchase recommendations increase customer satisfaction and sales. This principle has now become the premise of virtually every ...

07.08.2014   #online trading #multichannel commerce

Morrisons begins online deliveries in London

Morrisons has begun making its first grocery deliveries across North London

Its distinctive yellow vans began delivering groceries to homes across the capital from 6.00am this (Wednesday) morning following a successful trial in Ruislip. The service will set new standards for the delivery of fresh food. The new coverage ...

Thumbnail-Photo: The future definitely lies in the intelligent link of channels...
01.08.2014   #multichannel commerce #electronic shelf labels (ESL)

"The future definitely lies in the intelligent link of channels"

Interview with René van der Horst, Area Sales Manager (CE), Pricer AB

Online and offline channels need to merge to fulfill the needs of mobile and informed customers. In this EuroCIS interview, René van der Horst, Area Sales Manager (CE) for Pricer AB, talks about the problems online and offline retailers ...

Thumbnail-Photo: Customers increasingly use their own mobile devices in the store...
01.08.2014   #multichannel commerce #self-checkout systems

"Customers increasingly use their own mobile devices in the store"

Interview with Stefan Clemens, Area Sales Leader Retail and Ralf Kluth, Software Sales Specialist, NCR Retail

Omnichannel commerce presents brick-and-mortar retailers in particular with new challenges. In this interview, Stefan Clemens, Area Sales Leader Retail (CE) and Ralf Kluth, Software Sales Specialist, NCRRetail, explain how retailers can holistically ...

Thumbnail-Photo: UK retailers improving email customer service but failing to deliver on...
04.07.2014   #customer satisfaction #multichannel commerce

UK retailers improving email customer service but failing to deliver on Twitter

Eptica research finds just 33% of tweets answered successfully by retailers

UK retailers are performing poorly on social media for customer service, but are becoming more effective at answering email enquiries. This is according to the Eptica Multichannel Customer Experience Study, which found that email was the best ...

14.05.2014   #multichannel commerce #brand management

Punchtab study reveals Millennial purchase drivers for fashion brands

PunchTab, the leading omni-channel engagement and insights platform, released a new study on Millennial purchase behavior among fashion brands and retailers. More than 1,200 Millennials participated in the study, which reveals the key buying drivers ...

Thumbnail-Photo: Savvy showrooming: Generation Y lag behind Baby Boomers...
15.04.2014   #multichannel commerce #smartphone

Savvy showrooming: Generation Y lag behind Baby Boomers

Only 37% of 18-24 year olds use their smartphones to compare prices in store

Forget the perception of savvy young smartphone users looking for a bargain - it’s the older generations that use their smartphones more for “showrooming”, according to new research  from global retail technology company ...

Thumbnail-Photo: How can companies create an authentic omni-channel shopping experience?...
21.03.2014   #multichannel commerce

How can companies create an authentic omni-channel shopping experience?

by Pat Phelan, Vice President Client Services EMEA for Bazaarvoice

Marketing has been very linear in the past. Marketers have tried to steer customers into clearly defined tracks, so that they behave in a predictable manner during the buying process. This has changed – customers no longer want to be forced ...

16.12.2013   #multichannel commerce #mail-order business

Instacart Brings Same-Day Grocery Delivery Service to Boston

Customers Can Order From Shaw's Initially; Other Stores to Be Added in Coming Weeks

Instacart, the only service that can deliver groceries from multiple local stores within an hour, announced today that it has expanded to Boston. Beginning today, items from Shaw's can be ordered and delivered by an Instacart Personal ...

Thumbnail-Photo: Getting a grip on inventory management using RF...
03.09.2013   #multichannel commerce #labels

Getting a grip on inventory management using RF

More and more manufacturers are offering their products cooperatively through small retailers, as well as in web shops. Researchers have developed a new RF clip with which products can be labeled. It helps avoid duplicate sales. From a cocktail ...

Thumbnail-Photo: New Market Research by TagMan reveals 81% of brand marketers lack...
19.08.2013   #multichannel commerce #mobile shopping

New Market Research by TagMan reveals 81% of brand marketers lack confidence in measuring ROI across multiple channels

TagMan, the leading global Tag Management System, Marketing Data, and Marketing Attribution provider has today published the results of a market research study examining marketers’ current perceptions on marketing agility and marketing ...

09.08.2013   #e-commerce #customer satisfaction

SAP completes acquisition of hybris

SAP and hybris to Deliver Customer Engagement Innovation

SAP AG and hybris announced that SAP has completed the acquisition of hybris, a rapidly growing and widely recognized leader in commerce technology. With this transaction, SAP is investing in the future of commerce and customer engagement, helping ...

07.06.2013   #e-commerce #multichannel commerce

SAP plans to acquire hybris

Next-Generation of Customer Experience

SAP AG and hybris announced that SAP plans to acquire hybris, a rapidly growing and widely recognized leader in e-commerce technology. The acquisition positions SAP to deliver the next-generation e-commerce platform, with the choice of on-premise or ...

Thumbnail-Photo: The life of buy – engaging with consumers in a multi-channel world....
15.04.2013   #multichannel commerce

The life of buy – engaging with consumers in a multi-channel world.

Comment by Phil Dean, Managing Director of Communisis

The decision to purchase a big ticket item is now informed, complex and divided in contrast to being simple, standardised and passive just a few years ago. What will remain constant, however, is that the journey will begin with the consumer meeting ...

Thumbnail-Photo: Free Wi-fi to be launched in eight PRUPIM shopping centres...
11.04.2013   #multichannel commerce

Free Wi-fi to be launched in eight PRUPIM shopping centres

New partnership with BT

PRUPIM is to offer shoppers access to free Wi-fi in eight of its shopping centres across the UK through a new partnership with BT. The company will launch centre-wide free Wi-fi in the coming weeks within Manchester Arndale, The Mall at Cribbs ...

Thumbnail-Photo: Managing Fulfillment in Omni-Channel Retailing...
10.04.2013   #multichannel commerce #cross channel solutions

Managing Fulfillment in Omni-Channel Retailing

New white paper examines the use of technology to enable omni-channel strategy

Accellos, a leading provider of supply chain execution software solutions, today announced the launch of a new white paper, “Managing Fulfillment in Omni-Channel Retailing.” This white paper examines the trends in omni-channel ...

Thumbnail-Photo: ”Mobile devices will play an important role in the decision making...
02.04.2013   #multichannel commerce

”Mobile devices will play an important role in the decision making process“

iXtenso-Interview with Alastair Bruce, Director Retail at Google Germany

Alastair Bruce is Director Retail at Google Germany. In an EuroCIS interview he tells us which channel of distribution is the safest way to move into the future and how brick and mortar businesses can stand up to online stores. Mr. Bruce, how ...

Thumbnail-Photo: Multichannel Marketing: Offline Needs to Go Online...
02.04.2013   #multichannel commerce #marketing planing

Multichannel Marketing: Offline Needs to Go Online

Many channels lead to sales and Rome was not built in a day. The retail market knows this, too. Thanks to increasing online consumption and the rise of mobile devices, sales also need to increasingly move on to new pastures. Consumers are all ...

Thumbnail-Photo: To Beat Showrooming, Retailers Must Think Outside The Box...
13.03.2013   #multichannel commerce

To Beat Showrooming, Retailers Must Think Outside The Box

Make no mistake, showrooming is crushing brick and mortar– increasingly pushing in-store sales online, where they’re almost always inevitably cheaper. An article by Karl Heiselman, CEO, Wolff Olins. With the online retail spend ...

Thumbnail-Photo: How to stop alienating traditional shoppers
11.03.2013   #multichannel commerce

How to stop alienating traditional shoppers

Ten years ago many retailers were still thinking about whether putting up a website made sense. The value of doing so was difficult to quantify in hard ROI terms. Fast forward 10 years, and websites have become passé, giving way to Facebook, ...

Thumbnail-Photo: Demystifying the online shopper
11.03.2013   #online trading #multichannel commerce

Demystifying the online shopper

10 myths of multichannel retailing

PwC's annual global survey of online shoppers. The survey focuses on exposing some of the hype, fads and fiction surrounding consumer behaviour with a view to retailers being able to better engage with their customers. Through surveying ...

Thumbnail-Photo: 3 Days Jam-Packed with Multi-Channel Expertise at EuroCIS 2013 in...
28.01.2013   #multichannel commerce

3 Days Jam-Packed with Multi-Channel Expertise at EuroCIS 2013 in Düsseldorf

ECC at IFH Cologne will be organising the 2013 Multi-Channel-Forum for EuroCIS

After last year’s resounding success, the E-Commerce Center (ECC) at IFH Cologne will also be organising the 2013 Multi-Channel-Forum for EuroCIS to be held across all three days of the trade fair. Under the heading “Multi-Channel in ...

Thumbnail-Photo: Five Tips for Successful Multi-Channel Conversion...
10.12.2012   #multichannel commerce

Five Tips for Successful Multi-Channel Conversion

With smartphone use growing and tablet sales set to hit 126 million this year, it’s all too easy for marketers to become overwhelmed by the challenges of multi-channel retailing and e-Commerce. But multi-channel commerce need not need be ...

Thumbnail-Photo: Innovative corner shop multi-channel retailing...
29.11.2012   #online trading #multichannel commerce

Innovative corner shop multi-channel retailing

Emmas Enkel is enjoying growth and success

A German start-up retail convenience store is enjoying growth, success and recognition for its family-inspired values and modern approach to food retailing. Emma’s Enkel is trialling a polytouch all-in-one multi-touch system to close the gap ...

27.04.2012   #multichannel commerce #POS systems

MICROS Systems, Inc. to Acquire Torex Retail Holdings Ltd.

Supports strategy of expansion in UK and Europe

MICROS Systems, Inc. announces it has entered into an agreement to acquire Torex Retail Holdings Limited, a leading provider of innovative technology to the retail, hospitality and convenience and fuel markets. Torex’s position in the UK and ...

26.01.2012   #multichannel commerce #digital marketing

Re-defining retail in a multi-channel environment

People love tradition since it reflects reliable, well known experiences and memories. But sometimes, this becomes an obstacle when people are confronted with new things. The more complex these new things are the more people tend to think and judge ...

25.01.2012   #multichannel commerce #branch systems

Acquisition of RBS

Adds extensive managed services and delivery capability

Torex, the leading global provider of innovative technology to the retail, hospitality and convenience and fuel markets, announces that it has acquired the Retail Division (RBS) of Sanderson Group plc for a consideration of up to £11.75 ...

Thumbnail-Photo: Viega is investing in a successful multichannel commerce with the...
21.12.2011   #data management #multichannel commerce

Viega is investing in a successful multichannel commerce with the Enterprise PIM Suite from Heiler

Viega chooses the Enterprise PIM Suite from Heiler

With the Heiler Enterprise Product Information Management (PIM) Suite, Viega GmbH & Co. KG, the leading international system supplier of products for installation technology, now has the ability to implement a multichannel strategy on a central ...

Thumbnail-Photo: Heiler Software Partners with Fredhopper
14.11.2011   #e-commerce #data management

Heiler Software Partners with Fredhopper

Collaboration between Heiler Software and Fredhopper provides customers with better search results and customized offers in multichannel commerce.

Firms such as Otto and Thomas Cook use the search function and targeting solutions of Fredhopper to raise their conversion rates and sales in e-business and e-commerce. Heiler Software, a leading supplier of Enterprise Product Information Management ...

31.10.2011   #multichannel commerce #mobile commerce

Multi-Channel – enormous competitive advantage in the retail

EuroCIS 2012 shows how it’s done!

From 28 February to 1 March 2012 the world of retail will come together in Düsseldorf for EuroCIS, The Leading Trade Fair for Retail Technology. Over 200 exhibitors from 20 countries will be presenting their latest retail-specific solutions in ...

Thumbnail-Photo: ECC Retail organises Multi-Channel Forum at EuroCIS 2012...
10.10.2011   #multichannel commerce

ECC Retail organises Multi-Channel Forum at EuroCIS 2012

Focus on “Multi-Channel Shopper” and “Mobile Commerce” The E-Commerce-Center Handel at IfH, Institut für Handelsforschung GmbH, will cooperate with Messe Düsseldorf at EuroCIS 2012. Since 2002 ECC Handel has carried ...

Thumbnail-Photo: ROI of Product Data for Multichannel
18.08.2011   #e-commerce #multichannel commerce

ROI of Product Data for Multichannel

Return on Investment (ROI) of Product Information for Multichannel

The results of the international PIM study shows a return on investment (ROI) from an Enterprise Product Information Management (PIM) solution is possible within the framework of a multichannel commerce strategy. Over 400 retailers and manufacturers ...

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Heiler Software AG
Mittlerer Pfad 5
70499 Stuttgart
Valtech Ltd.
Valtech Ltd.
120 Aldersgate Street
EC1A 4JQ London
AFD Software
Jurby Road
IM7 2DZ Ramsey
etrada GmbH
etrada GmbH
Osnabrücker Str. 17
49477 Ibbenbüren
Microsoft Deutschland GmbH
Microsoft Deutschland GmbH
Konrad-Zuse-Str. 1
85716 Unterschleißheim
Institut für Handelsforschung (IfH)
Institut für Handelsforschung (IfH)
Dürener Str. 401b
50858 Köln
hybris GmbH
hybris GmbH
Nymphenburger Str. 86
80636 München
Retail Pro International
400 Plaza Drive
95630 #200 Folsom
Trinodis GmbH
Trinodis GmbH
Friedrich-Bergius-Ring 5a
97076 Würzburg
Visualsoft
Visualsoft House, Prince's Wharf
TS17 6QY Stockton-on-Tees
Advanced Retail (UK) Ltd
Hooper´s Lot, Ledbury Road
HR8 1NB Wellington Heath
e-matters GmbH
e-matters GmbH
Holzbrücke 7
20459 Hamburg
implexis GmbH
implexis GmbH
Deutschherrnstr. 15-19
90429 Nürnberg
TeleCash from Fiserv
TeleCash from Fiserv
Marienbader Platz 1
61348 Bad Homburg v. d. Höhe
SAP Deutschland SE & Co. KG
SAP Deutschland SE & Co. KG
Hasso-Plattner-Ring 7
69190 Walldorf
Bundesverband des Deutschen Versandhandels e.V. (bvh)
Bundesverband des Deutschen Versandhandels e.V. (bvh)
Johann-Klotz-Str. 12
60528 Frankfurt am Main
Phizzard GmbH
Phizzard GmbH
Am Studio 2a
12489 Berlin
Ingenico GmbH
Ingenico GmbH
Am Gierath 10
40885 Ratingen