Multi-channel pilot
Zalando delivers same-day for adidas.fr in Paris
Ordered from adidas, delivered by Zalando: In Paris, the two long-term partners are running a test on how to efficiently steer logistics capacity. During the pilot phase, Zalando delivers goods on the same or next day from its own logistics center in Moissy-Cramayel to adidas customers in Paris. What’s special? Customers didn’t place their orders on Zalando, but on adidas.fr.
The pilot, which started in the beginning of August, is Zalando's first trial when it comes to multi-channel models. With this approach, the company aims to provide brand partners with additional and easier ways to connect to the Zalando platform. The first parcels have been successfully delivered to adidas customers in Paris. They receive their orders faster, within a two-hour delivery window on the same or the following evening, all with the usual look and feel. Despite the parcels being packed in a Zalando logistics center, they come in an unbranded shipping box.
"The test is an important step within our platform strategy. We are very happy that we are once more joining forces with our long-term partner, adidas, to test an exciting approach where we create synergies for the benefit of our customers. adidas customers benefit from faster delivery, and Zalando customers benefit because the pilot allows us to extend Zalando’s same-day delivery areas," says Jan Bartels, Senior Vice President Customer Fulfillment.
With the current project, adidas and Zalando are also addressing changes in e-commerce. Today, customers expect ever-faster deliveries. Brands want to reach their customers through more than one channel and in different countries. This means that stock has to be increasingly distributed across different locations.
The test will initially run for 6-12 months, after which both partners will evaluate the results. The start of the pilot was successful: the first adidas customer in Paris received their package on August 2 at 7.49 p.m: a pair of adidas Originals Superstars.
channels: multichannel commerce, delivery, logistic solutions, same-day delivery
