Source: Pexels
Company News • 20.12.2021

Benefits of Self-Service Payment Solutions & How They Can Help Improve Customer Experience

They can also offer convenience, flexibility and some greatly needed assistance in relieving queues.

Self-service checkouts are now commonplace – we see them almost everyday in grocery stores, take-out restaurants and even at entertainment venues like cinemas and theme parks. Not only do self-service checkouts provide an option for those who wish to keep their distance from interpersonal interactions – they can also offer convenience, flexibility and some greatly needed assistance in relieving queues.

Limiting physical contact

In today’s world, not just because of covid, some people prefer to limit physical contact with others, especially with staff they may not know at a grocery store or cinema who have been interacting with hundreds of different people a day. Self-checkouts provide these customers with a payment option that puts their mind at ease. There is no need for the customer to interact with any staff at all, they can just use the checkout kiosk, take their receipt and be on their way. Businesses who wish to give customers even more assurance can also inform customers with signage that these self-checkouts are thoroughly cleaned at various points throughout the day. Providing hand sanitiser stations after each self-checkout is a great way to help customers feel safe too.

Providing customers with flexibility

Even if physical contact is not a concern of the customer – time and convenience may be. Sometimes self-checkouts are faster and simply more convenient for the customer. Perhaps there are longer lines at the staffed checkouts or customers simply prefer to checkout themselves. Sometimes it is also the customer preference that there is simply another payment option for them other than traditional check-out processes. By providing customers with the self-checkout option you can give them the flexibility to do business with you how they like.

Alleviating queues

As mentioned previously – sometimes the self-checkout lines are shorter than the staffed checkouts which can persuade people in a rush to move from the staffed queue to the self-checkout queue. This can help relieve the pressure from the staffed queues and the staff themselves, especially during busier times. Additionally, by diverting customers to the self-checkout queues, staff are free to help customers who perhaps have more specific needs or concerns. Easily integrated around existing POS systems When integrating self-service checkouts into existing POS systems some technical concerns are inevitably brought to light. However, majority of integrations like this are actually rather simple. More often than not you can use the same software and scanners as the ones at your staffed checkouts. However, when it comes to the receipt printer, you may want to opt for one that can be mounted into the kiosk, rather than just sitting on the side. This will prevent accidental damage or misuse by customers.

Providing printed receipts

Whatever the reason is for offering self-checkouts as a payment option, printed receipts are always essential. By offering self-checkouts customers can take their own receipts, limiting physical interaction. Not only this but the customer can check that they have paid the correct amount for the correct items, they can also receive warranties and ensure the correct tax is paid.

We have a range of POS printers that are suitable for integrating into self-service kiosks. Our CT-E351 and CT-E651 POS printers are ideal for the job – thanks to their compact size, front exit mechanism and flexible interface options.

Alternatively, we also have a range of kiosk printers that are designed specifically for kiosk systems, like our PMU3300. Compact, tough and vandal proof it’s perfect for both indoor and outdoor self-service booths.


Logo: Citizen Systems Europe GmbH

Citizen Systems Europe GmbH

Otto-Hirsch-Brücken 17
70329 Stuttgart
Source: Citizen

related articles:

popular articles:

Thumbnail-Photo: Expo + Event Marketing Dimension at EuroShop 2023...
06.02.2023   #sustainability #event

Expo + Event Marketing Dimension at EuroShop 2023

Biggest showcase and ideas exchange for exhibition architecture, design, event and live marketing

135 international exhibitors in the Dimension Expo and Event Marketing – lectures on brand experiences, innovative event formats and cross-media linking on the Expo. New Special on sustainability. Exhibitor Magazine (USA) presents EuroShop ...

Thumbnail-Photo: Innovative Specials at EuroShop 2023
20.01.2023   #brick and mortar retail #retail

Innovative Specials at EuroShop 2023

Interactive areas for ideas and visions in retail provide new approaches for the future of inner cities and retail as well as multi-sensorial places

The Specials of EuroShop, the World’s No. 1 Retail Trade Fair, will again provide exciting impulses for the future of retail this year. From 26 February to 2 March 2023 the eight Specials in total will invite visitors to join in, network and ...

Thumbnail-Photo: Global Retailing Ideas Summit
13.03.2023   #retail #event

Global Retailing Ideas Summit

16.03.2023 - 17.03.2023 | San Francisco, US

The intimate event for the future of retailingMore intimate in both its setting and size, the GR Ideas Summit creates an environment that genuinely allows attendees to interact and engage one another and to extend the learning and connecting beyond ...

Thumbnail-Photo: Security for brand and shopping experience?
05.01.2023   #e-commerce #customer relationship management

Security for brand and shopping experience?

How retailers can protect their business from cybercriminals

There are numerous steps retailers can and should take to improve their security posture, protect their brand, and ensure a safe shopping experience for their customers during the holiday season (and beyond). Once the shopping season has begun, ...

Thumbnail-Photo: Digital label - Unpacked in a new way
15.03.2023   #brick and mortar retail #epos systems

Digital label - Unpacked in a new way

TareTag makes it possible to display product information even if you bring your own containers.

Unpackaged stores offer their customers the opportunity to buy products in the containers they bring along themselves, thus avoiding packaging waste.However, much of the information that informs customers about ingredients, origin or brand is lost ...

Thumbnail-Photo: Many paths lead to the checkout – or not!
09.02.2023   #online trading #retail

Many paths lead to the checkout – or not!

Analyse and optimise the quality of digital customer experiences

Knowing the online customer journey, even observing it over the user's shoulder – isn't that the dream of every online retailer? And then to understand why customers convert or not ...

Thumbnail-Photo: In-store communication: the key is feeling good...
30.03.2023   #multichannel commerce #customer experience

In-store communication: the key is feeling good

What matters in the meantime is the optimal customer approach

"Bringing Digital Retail to Life". For Radio Point of Sale GmbH of Kiel, Germany, the slogan says it all. The company focuses on the possibilities of auditory, visual and interactive communication at the point of sale within the ...

Thumbnail-Photo: e-marketing Paris
16.03.2023   #e-commerce #Tech in Retail

e-marketing Paris

28.03.2023 - 30.03.2023 | Paris, France

The trade fair for digital marketingThe e-marketing Paris is a trade fair focused on the e-commerce market with over 15,000 visitors annually, 190 conferences and over 300 exhibitors from well-known companies. The fair covers all topics from B2B ...

Thumbnail-Photo: World Retail Congress
18.03.2023   #online trading #e-commerce

World Retail Congress

25.04.2023 - 27.04.2023 | Barcelona, Spain

Shaping the future of global retailRetailing has had to face enormous existential challenges. From the Covid-19 pandemic through to today’s worsening macro economic conditions, there are increasing operational pressures and serious impacts on ...

Thumbnail-Photo: Companies create association for the collective management of textile...
13.02.2023   #sustainability #fashion

Companies create association for the collective management of textile waste in Spain

Spanish branches of ten companies aim to manage textile and footwear waste through a collective system of producer responsibility

Decathlon, H&M, IKEA, Inditex, Kiabi, Mango and Tendam have created the "Association for the Management of Textile Waste", with the aim of managing textile and footwear waste generated in the Spanish market through a "Collective ...


SES-imagotag SA
SES-imagotag SA
55 place Nelson Mandela
90000 Nanterre
Captana GmbH
Captana GmbH
Bundesstraße 16
77955 Ettenheim
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
7 rue de Madrid
75008 Paris