Company News • 10.06.2013

Greater improvements in ticket machines

Touchscreen solution by Höft & Wessel has been installed in Geneva

Roland Bonzon, CEO tpg, and Rudolf Spiller, CEO Hoeft & Wessel....
Roland Bonzon, CEO tpg, and Rudolf Spiller, CEO Hoeft & Wessel.
Source: Höft & Wessel AG

Mr Roland Bonzon, Managing Director of transports publics genevois (tpg) and Mr Rudolf Spiller, CEO of German manufacturer Hoeft & Wessel (H&W) inaugurated the first ticket machine equipped with a high visibility screen.

Symbolically positioned in front of the entrance to the 60th UITP World Congress and Mobility City Exhibition, which runs until Wednesday evening in Palexpo, the device heralds a full range of ticket machines equipped with optimal functionalities. A phase-out of old machines is planned.

The 260 latest-generation machines already present across the tpg network were equipped with prepaid card readers for use with the cart@bonus, which is very popular with many tpg customers. Incorporating this functionality was not initially planned for the new machines, as other prepaid formats were to be used instead. However, as these modes of payment were not available when the new machines came into operation, it was deemed useful to let passengers use prepaid cards, first with the existing old generation machines, and then by equipping the next wave of machines with suitable card readers. Card readers in the new generation machines enable users to check the balance and validity of their card; a functionality that was previously not available. In the coming months, a further 260 new machines will be equipped and installed across the network. These will replace the old machines, which will be progressively phased out. 520 H&W machines will be installed across the network by the end of the year, accepting credit cards, cart@bonus and coins (Swiss francs and Euros) and giving change. The new machines are reputed to be less vulnerable to vandalism and theft attempts, and are easier to maintain. The number of 'out of service' machines, which are particularly inconvenient for customers and are often outside tpg's control, will be substantially reduced.

Readability of screens on existing new machines is not optimal and has come under criticism. These tactile, multifunctional screens, which are becoming more widespread in Switzerland, were, until now, essentially found in stations or in areas away from direct sunlight. Both tpg and public transport users have asserted that these screens, spread across the urban network and in the open air, are difficult to read in certain light conditions. Hence why tpg, together with the manufacturer H&W, have actively looked for a solution. This research has now resulted in a screen with a maximum brightness of 1,000 candela (cd) compared to 500 cd for standard screens. Furthermore, for greater reading comfort, the new screens (like those found on smartphones or tablets), adapt to light conditions, whilst offering reduced energy consumption and a longer lifecycle.

180 old generation ticket machines will remain on the network until the end of 2014. These run on solar power. From autumn 2014, these will be replaced by the latest H&W solar-powered machines, which are still under development and which will be tested before being deployed.

Supplier
Logo: Höft & Wessel AG

Höft & Wessel AG

Rotenburger Straße 20
30659 Hannover
Germany

related articles:

popular articles:

Thumbnail-Photo: Choosing the right marketplace for your business: A profitable niche...
17.06.2019   #online trading #marketing research

Choosing the right marketplace for your business: A profitable niche product is key

"Platform strategies are critical for success," says Dr. Kai Hudetz of the IFH Cologne (Institute for Trade Research)

Ebay or Amazon, Zalando or Otto? Retailers have many options when it comes to an online marketplace where they can sell their merchandise. Success for retailers hinges on making good choices.Dr. Kai Hudetz, CEO of the IFH Cologne, gives tips on what ...

Thumbnail-Photo: Of local heroes and global players
04.07.2019   #online trading #digital marketing

Of local heroes and global players

An overview of online marketplaces

Amazon and eBay – many retailers heavily rely on these top names. Yet there are other online marketplaces that could offer useful features. After all, the easy solution isn’t necessarily the perfect fit for ...

Thumbnail-Photo: Return on experience: The new kind of customer loyalty...
12.08.2019   #customer satisfaction #customer retention

Return on experience: The new kind of customer loyalty

US retailers benefit if they keep pace with rapid rise in customer expectations

New research conducted by alternative payments provider Klarna across 2,000 US consumers and 250 retail decision makers, reveals that retailers are struggling to retain their customers as consumers today increasingly have zero tolerance for a poor ...

Thumbnail-Photo: SPAR continues European expansion with entry into Kosovo...
02.08.2019   #brick and mortar retail #business developement

SPAR continues European expansion with entry into Kosovo

6 store openings in 2019 and 7 more planned for 2020

The voluntary food retail organization SPAR International announces the brand’s entry into the Kosovan retail market, the 27th European market, in line with their expansion strategy.SPAR Kosovo is a new entity set up by a consortium of ...

Thumbnail-Photo: 91% of SMBs think customer reviews are critical...
25.07.2019   #customer satisfaction #customer relationship management

91% of SMBs think customer reviews are critical

Survey about online customer reviews on platforms

Uberall, Inc., a location marketing solution for businesses, released new data on how small- and medium-sized businesses feel about online customer reviews across platforms like Yelp, TripAdvisor, Facebook, Instagram, Google and more. For the ...

Thumbnail-Photo: “What do you have that nobody else has?”...
16.09.2019   #data management #digital marketing

“What do you have that nobody else has?”

Exhibitor statements from the halls of DMEXCO 2019 on marketing trends and technology

We from iXtenso were visiting DMEXCO 2019 and looked around for the latest opportunities and technologies for marketers. We asked some companies what makes their solution unique – here are some answers. ...

Thumbnail-Photo: Rewarding customers for sustainable shopping...
29.07.2019   #sustainability #loyalty cards

Rewarding customers for sustainable shopping

Koin Rewards & Fidel bring loyalty and card-linking together

Koin Rewards, the ethical rewards platform built on the blockchain, announced that it has partnered with card linking API Fidel to build a responsible and sustainable rewards program for shoppers.Koin Rewards is working with Fidel to build a ...

Thumbnail-Photo: Innovation in sustainable packaging design and materials...
08.07.2019   #sustainability #packaging

Innovation in sustainable packaging design and materials

Bosch Packaging Technology and BillerudKorsnäs intensify collaboration

The demand for sustainable packaging among consumers and brand owners all over the world is growing at an exponential rate, which in many cases drives a strong need to replace plastic packaging. Strong partnerships are required to bring about the ...

Thumbnail-Photo: loadbee closes gap between industry and trade...
24.09.2019   #online trading #sales promotion

loadbee closes gap between industry and trade

How online shops profit from fully automated manufacturer information

What promotional content convinces in the moment of the purchase decision? 51 percent of online shoppers are convinced by videos. In general, 92 percent of the respondents of a representative survey (Source: inRiver) states that these and other ...

Thumbnail-Photo: Overspending is common when shopping online
25.06.2019   #online trading #customer analysis

Overspending is common when shopping online

Report on digital spending and its impact on American's credit card debt

About 2 in 5 (42 percent) of consumers admit blowing their budgets while online shopping in the past 6 months, according to new research from CouponFollow, an online couponing platform. The new report surveyed over 1,700 American consumers on their ...

Supplier

POS TUNING Udo Voßhenrich GmbH & Co KG
POS TUNING Udo Voßhenrich GmbH & Co KG
Am Zubringer 8
32107 Bad Salzuflen
loadbee GmbH
loadbee GmbH
Nikolaus-Otto-Straße 13
70771 Leinfelden-Echterdingen
HappyOrNot
HappyOrNot
Innere Kanalstraße 15
50823 Köln