Company News • 30.04.2012

NCR helps smaller banks increase customer service levels with expanded range of solutions

NCR offers hosted digital signage, kiosk and managed services solutions via its solution partners to help increase the competitiveness of community banks and credit unions

NCR Corporation (NYSE: NCR) today launched an expanded suite of digital signage, kiosk and managed services that have been tailored to the community banks and credit union market. The solutions are being made available via NCR solution partners who are part of the NCR Interact Global Partner Program in select geographies.

Smaller, regional banks are seeing significant demand from consumers for stronger competition and choice in the financial services market. They have an opportunity to increase their affinity with consumers by improving the security and availability of their self-service network and using digital merchandising technologies in their branches to promote products and services in a high impact way.

NCR solution partners in North America, Middle East and Africa, South Asia Pacific and Latin America will be able to offer the NCR Netkey digital signage and touchscreen kiosk solution that enables banks to promote their latest products and services using high impact video and infographics and for consumers to check-in for appointments and complete application forms quickly.

NCR is also offering three managed services to NCR solution partners in North America and Latin America – Incident Management, which automates the self-service ATM or touchscreen kiosk repair process; Software Patch Management, which ensures that critical software patches are deployed to ATMs; and Integrity Management, which provides day-zero protection against all known and unknown malware by preventing unauthorized code updates and execution. By outsourcing these tasks to NCR, banks can increase system uptime, functionality and security levels while minimizing costs.

“We see significant opportunities for regional banks to grow their customer base with the right enabling technologies, which are now offered by NCR’s global network of solution partners,” said David Wilkinson, vice president of global channel sales, NCR. “We are pleased that we can bring a wider range of NCR’s solutions, which were previously only accessible to big banks, to help smaller players grow their businesses and delight their customers.”

Already, CCS Intelisys, an IT and communications solution provider with a 20-year history in Honduras and Guatemala, has improved ATM availability at one of Honduras’ largest financial institutions, Banco Ficohsa, by using NCR Incident Management managed services.

CCS Intelisys was one of the first partners around the world to offer NCR Incident Management, which automates the self-service repair process and previously was sold only to NCR direct financial customers. CCS Intelisys has been able to significantly improve Banco Ficohsa’s ATM availability by eight percentage points.

“Incident Management was the ideal solution for Banco Ficohsa because of NCR’s expertise and best practices. No one else offers a solution like NCR’s Incident Management,” said Raul Montenegro, CCS Intelisys. “CCS started operations 20 years ago as an NCR distributor. As we’ve grown over the years, our relationship with NCR has grown as well. NCR is still one of the cornerstones of our operation.”

 

Supplier
Logo: NCR GmbH

NCR GmbH

Steinerne Furt 67
86176 Augsburg
Germany

related articles:

popular articles:

Thumbnail-Photo: Local food: consumers demand it, grocers need it...
27.02.2020   #supply chain management #food retail

Local food: consumers demand it, grocers need it

Forager and ReposiTrak partner to solve it

As shown in a recent survey from Forager, local food is key to grocers' success – and a weak point for many, with 73 percent of respondents either "somewhat" or "not" satisfied with the quality and availability of local ...

Thumbnail-Photo: Study on firms return policies offline and online...
06.05.2020   #online trading #brick and mortar retail

Study on firms' return policies offline and online

Guidance on pricing, returns, refunds

Because customers who shop online cannot try on their purchases, a third of all Internet sales get returned. But handling these returns is costly, giving retailers that have both physical stores and digital sales a clear advantage over retailers ...

Thumbnail-Photo: German prestige beauty industry generates 3,2 billion € in sales for...
14.04.2020   #online trading #brick and mortar retail

German prestige beauty industry generates 3,2 billion € in sales for 2019

Sales are driven by skincare and fragrances

The sales of beauty products sold in the prestige beauty market generated 3,2 billion € in sales during 2019, according to The NPD Group. Within the five largest countries for sales of prestige beauty products in Europe, which are tracked by ...

Thumbnail-Photo: Connected Retail Experiences and StartmeupHK Festival 2020...
01.04.2020   #online trading #brick and mortar retail

Connected Retail Experiences and StartmeupHK Festival 2020

New dates for the events announced

Bailey Communications and InvestHK have confirmed today that the Connected Retail Experiences and StartmeupHK Festival 2020, the flagship event of the startup community event has been rescheduled and will now take place during the week of 6th July, ...

Thumbnail-Photo: Britain’s thrifty young fashionistas
24.01.2020   #customer satisfaction #sustainability

Britain’s thrifty young fashionistas

More than half of 25-34-year-olds buy second-hand clothes

Savvy young Brits are buying, selling, mending, swapping and renting their clothes, according to the latest research from Mintel.‘Thrifting’ is the way forward among young British fashion shoppers, as Mintel research shows that in the ...

Thumbnail-Photo: What you want is what you need!
07.02.2020   #e-commerce #customer satisfaction

What you want is what you need!

Retail experience – What shoppers want and how to implement

E-commerce has significantly changed how people shop, and push retailers to rethink the role of their stores. With change being a constant and continually accelerating, there is truly only one way to learn what shoppers want and expect their ...

Thumbnail-Photo: Americans expect privacy controls
03.02.2020   #customer satisfaction #marketing research

Americans expect privacy controls

4 out of 5 people want a privacy law to protect personal data

73 percent of people would pay more to online services companies to ensure they did not sell or use their data for marketing, while 77 percent would stop shopping at their favorite retailer altogether if the retailer did not keep their personal data ...

Thumbnail-Photo: Professional Development Guide – newly updated...
22.01.2020   #security #digital marketing

Professional Development Guide – newly updated

Integrated Systems Europe (ISE) 2020

Just published, the Second Edition of the Professional Development Guide contains full details of the learning and development opportunities at ISE 2020. Full listings of manufacturer demo and training sessions have been added, along with updates to ...

Thumbnail-Photo: Love greetings from the online shop
17.04.2020   #online trading #digital marketing

"Love greetings" from the online shop

With the web-based application ViDGREETS, online shoppers can record personal messages and send them together with their purchase.

ViDGREETS – the name says it all. With this feature, customers in the online shop can quickly pack and send video greetings with their order. Retailers can also use it to send messages to their customers. In an interview, Marco van Eersel ...

Thumbnail-Photo: Want to stop consumer hoarding in times of crisis?...
06.04.2020   #customer analysis #coronavirus

Want to stop consumer hoarding in times of crisis?

New research may provide the answer

Consumer stockpiling and hoarding took center stage in recent months as the COVID-19 virus has spread around the world, and with it, panic buying on the part of millions. News broadcasts and social media feeds have been filled with examples of the ...

Supplier

iXtenso - Magazin für den Einzelhandel
iXtenso - Magazin für den Einzelhandel
Celsiusstraße 43
53125 Bonn