quality of service

Thumbnail-Photo: Using Digital Hubs
07.10.2015   #customer satisfaction #customer relationship management

Using Digital Hubs

Multichannel customer service is the order of the day

When consumers have issues with a product today, they want to contact customer service via a channel that is easiest for them to access in case they have a problem or question. What’s crucial for companies: the quality of service needs to be ...

Thumbnail-Photo: The Co-operative Group selects Eckoh to strengthen payment security...
28.09.2015   #customer satisfaction #customer relationship management

The Co-operative Group selects Eckoh to strengthen payment security

Providing the secure payment solution CallGuard

Eckoh announced today that it has been selected by The Co-operative Group to provide its secure payment solution, CallGuard. CallGuard will be implemented throughout The Co-operative Group's contact centres in its Electrical, Legal ...

Thumbnail-Photo: Poor customer service puts back-to-school revenue at risk...
07.09.2015   #customer satisfaction #customer relationship management

Poor customer service puts back-to-school revenue at risk

Shoppers for households with kids under 18 are 19% more likely to be annoyed when retailers make insufficient information available

The latest LoyaltyOne, Verde Group research suggests that mass merchandisers should go back to school for a refresher course in securing repeat business from consumers who shop for households with children under 18. A nationwide survey of 2,500 ...

Thumbnail-Photo: Consumers are becoming less tolerant of service issues...
02.07.2015   #customer satisfaction #customer relationship management

Consumers are becoming less tolerant of service issues

Almost half of UK adults have experienced problems with online orders in the last year

Almost half (47%) of UK adults online admitted to experiencing problems with online orders in the last 12 months, according to the JDA/Centiro ‘Customer Pulse 2015’ Report. Of those shoppers who had experienced problems, nearly half ...

Thumbnail-Photo: Ipsy selects conversocial to enhance social customer service...
22.04.2015   #services #social media

Ipsy selects conversocial to enhance social customer service

Conversocial's platform enables social first approach to enhance customer satisfaction

Conversocial, a leading provider of cloud-based social customer service solutions, today announces that it has been selected by beauty subscription service, ipsy, to manage social media workflow across customer service and to empower social customer ...

Thumbnail-Photo: Brands failing to understand consumers on digital channels...
01.04.2015   #customer relationship management #services

Brands failing to understand consumers on digital channels

New research finds that 82 percent of consumers will switch after bad experience

Not being understood and companies that fail to acknowledge their feelings are the biggest consumer frustrations when dealing with brands through digital channels. 78% of UK consumers surveyed in Eptica research ranked getting a response ...

Thumbnail-Photo: Bluegrass Cellular selects iQmetrix for retail management system...
01.04.2015   #multichannel commerce #customer satisfaction

Bluegrass Cellular selects iQmetrix for retail management system

Bluegrass will be launching the full RQ suite across their entire retail channel

As part of a new partnership, Bluegrass Cellular, Inc. has chosen iQmetrix's RQ Retail Management System to enhance their retail operations. Bluegrass will be launching the full RQ suite across their entire retail channel.   Bluegrass ...

Thumbnail-Photo: UK brands leave over half of customer questions unanswered...
18.03.2015   #customer satisfaction #customer relationship management

UK brands leave over half of customer questions unanswered

Latest Eptica research sees Twitter overtake email for fast, accurate customer service

UK brands are failing to improve the customer service they offer, answering under half (48%) of questions asked via the email, Twitter and web channels, according to a new study.  Twitter is coming of age as a customer service channel with ...

Thumbnail-Photo: YouTube could replace the call centre, finds survey...
09.02.2015   #customer satisfaction #customer relationship management

YouTube could replace the call centre, finds survey

Most of us would rather trust a stranger's opinion than enquire about our purchases at the contact centre

We are all now customer service representatives, with most of us preferring to resolve issues with companies by heading online to find similar experiences and opinions - even after we've bought something - a new study from Aspect Software ...

Thumbnail-Photo: Davaco celebrates 25 years company milestone...
15.01.2015   #customer satisfaction #quality of service

Davaco celebrates 25 years company milestone

Davaco, Inc., the North American leader of high-volume programs for retail, restaurant and hospitality brands, announced that the company will be celebrating its 25 years in May, 2015. "We are honored to be a part of our clients' ...

Thumbnail-Photo: Store design is outdated after five or six years...
01.07.2014   #services #shop design

"Store design is outdated after five or six years"

Interview with Christoph Lay, architect and interior architect

Within every consumer is primarily a human being: when architect Christoph Lay talks about his ideas for store design and concepts, you quickly realize that a store doesn’t just have to visually need to keep up with the times, but that a ...

Thumbnail-Photo: 82% of retailers believe they provide a high level of customer experience...
12.06.2014   #services #quality of service

82% of retailers believe they provide a high level of customer experience

But 72% of consumers disagree

Consumers confirm they’re being let down when it comes to experiencing a consistent, positive and true to brand value experience across the multitude of channels available to them. In a thought leadership and research report commissioned by ...

Thumbnail-Photo: Bigger not always better
07.05.2014   #online trading #quality of service

Bigger not always better

NCC research

The UK’s 50 busiest e-tailers had website load times three times slower than the industry standard during Q1, according to NCC Group’s quarterly retail benchmark report. Data from the global information assurance firm revealed the ...

17.04.2014   #tablet pc #quality of service

Underwhelmed shoppers prescribe tablets to retailers

Only 10% of British shoppers have experienced tablet devices in-store

Savvy British families may well be in the midst of a mobile tech revolution,but the same cannot be said for many of UK’s retailers, according to new research  from global retail technology company Omnico Group. Omnico’s survey ...

Thumbnail-Photo: Remote Services in Retail – Faster Maintenance, Better Service?...
02.12.2013   #services #quality of service

Remote Services in Retail – Faster Maintenance, Better Service?

Identifying problems before they arise

Retail hardware solutions are becoming more and more complex, and maintenance more elaborate –regardless of whether it is a checkout, a scale, a kiosk terminal or a mobile scanner. This also increases demands on manufacturer services. After ...

Thumbnail-Photo: Downtimes are not allowed
01.12.2013   #services #quality of service

"Downtimes are not allowed"

Interview with Wolfgang Künkler, VP Product Related Services at Wincor Nixdorf

What services do retailers expect from their IT service provider today? In this interview, Wolfgang Künkler, VP Product Related Services at Wincor Nixdorf, explains how maximum availability of POS systems and thus a cost-effective operation can ...

Thumbnail-Photo: The customer expects a working complete solution...
01.12.2013   #services #quality of service

"The customer expects a working complete solution"

Interview with Dr. Dieter Neumann, CEO of Acteos S.A.

Hardware and software solutions for retail are becoming more and more complex. Although this also makes them achieve much more, it places new demands on maintenance and service by manufacturers. In this interview, Dr. Dieter Neumann, CEO of Acteos ...

07.11.2013   #services #quality of service

Acuative Introduces ValuNet Field Pro Maintenance for Retailers

A new, proactive service and support model to maximize operational efficiency

Acuative, a leading provider of innovative retail technology services, products, and solutions, today announced the release of ValuNet Field Pro Maintenance. Developed specifically for the retail sector, ValuNet Field Pro offers a seamless field ...

Supplier

NCR GmbH
NCR GmbH
Steinerne Furt 67
86176 Augsburg
Handelsverband Deutschland - HDE e.V.
Handelsverband Deutschland - HDE e.V.
Am Weidendamm 1A
10117 Berlin
Mettler-Toledo GmbH
Mettler-Toledo GmbH
Ockerweg 3
35396 Gießen
decor metall GmbH
decor metall GmbH
Benzstraße 1
32108 Bad Salzuflen
Ingenico GmbH
Ingenico GmbH
Am Gierath 10
40885 Ratingen
Diebold Nixdorf
Diebold Nixdorf
Heinz-Nixdorf-Ring 1
33106 Paderborn
Detego GmbH
Detego GmbH
Hans-Resel-Gasse 17a
8020 Graz
BÄRO GmbH & Co. KG
BÄRO GmbH & Co. KG
Wolfstall 54-56
42799 Leichlingen
Acteos GmbH & Co.KG
Acteos GmbH & Co.KG
Talhofstrasse 30a
82205 Gilching
E-Commerce-Center Köln (ECC Köln)
E-Commerce-Center Köln (ECC Köln)
Dürener Str. 401 b
50858 Köln
prudsys AG
prudsys AG
Zwickauer Straße 16
09112 Chemnitz
Institut für Handelsforschung (IfH)
Institut für Handelsforschung (IfH)
Dürener Str. 401b
50858 Köln