Interview • 02.09.2019

A simple, fast, intuitive payment experience

Are POS systems all about a perfect and versatile device?

Man in suit, with glasses and blue tie smiles into the camera...
Oliver Kapahnke Managing Director at GLORY Deutschland.
Source: GLORY GmbH

"The perfect all-rounder POS device that’s ideal for all retail applications has not been created yet," says Oliver Kapahnke Managing Director at GLORY Deutschland. "But that’s OK.” 

In this interview, he talks about what really matters instead, describes the latest POS system trends and reveals why the digitization of cash transactions is an important piece of the puzzle. 

What are must-have traits of today’s POS systems?

Oliver Kapahnke: The most important objective of a modern POS system is to optimize operations and processes – both in the retail and food service sectors. That is to say, it relieves the staff of undue burdens, simplifies communication and subsequently improves customer service. More precisely, optimization, in this case, means the POS system must make the payment process easier and faster for customers, while it must simultaneously be intuitive and easy to use. It should also relieve employees from time-consuming and error-prone tasks such as counting money or making change.

More and more retailers rely on mobile or hybrid POS systems. What are the specific advantages of these solutions for merchants?

The benefits of using mobile and hybrid POS systems is the flexibility and universal usability. It allows retailers to give their customers fast and mobile payment options - anywhere. Having said that, while digital payment options are right on trend, nearly 75 percent of Germans still prefer to use cash. 

That’s why retailers are challenged to address the ambivalent consumer behavior of using analog and digital methods. Whether it’s self-checkouts, manned cash registers or point of sale systems with separate pay stations: POS terminals with integrated modern cash recycling solutions save resources at the cash points and meet current needs and market trends. Cash payments hardly take any time at all at the cash register. This saves time and creates more opportunities to talk with customers and increase customer loyalty. Last but not least, a modern cash recycling solution promotes the digitization of cash transactions. The process chain is optimized and costs are reduced as a result.

Man in suit, with glasses and blue tie smiles into the camera...
Source: GLORY GmbH

Can you integrate all key features into one of today’s devices, or do retailers still need multiple devices at the POS?

"The perfect all-rounder POS device that’s ideal for all retail applications has not been created yet. It really all depends on the specific requirements. But that’s OK because it is far more important to be able to customize a POS system to meet the specific needs of a business. You should be able to easily combine POS equipment with existing systems, resulting in a perfect total package. 

What are the latest POS system trends?

New technologies such as cloud-based POS systems, near-field communication or instant payments have grown increasingly popular. We also note that the cash register is becoming a way to obtain cash. With the recent decline in the number of banks and rising withdrawal fees, cashback services enjoy increasing popularity.

What are your plans for the future? What's next for GLORY?

Right now we are experiencing the digitization of cash management. Individual process steps, which used to run separately now turn into a process chain that ensures greater transparency. We can and want to be a driving force in this changed landscape. In the medium term, we will continue to pursue our "We enable a confident world" vision and strive to advance in other business segments as well – ranging from electronic payments to facial recognition technology and robotics.

For the past few weeks, we have been preparing for our GLORY INNOVATION FORUM, which will start tomorrow in Bonn. This marks the eight time industry stakeholders and experts meet to discuss cash technology solutions. We look forward to these two days.

Interview: Katja Laska

related articles:

popular articles:

Thumbnail-Photo: Hobbii continues the growth adventure …
23.06.2020   #POS systems #brick and mortar retail

Hobbii continues the growth adventure …

… with new stores and several digital initiatives

The online store Hobbii.dk continues the opening of physical stores with the launch the third store in Tarup shopping center in Odense, Denmark. The close collaboration with Delfi Technologies, which is based on several digital initiatives, will ...

Thumbnail-Photo: eBay’s management of payments begins scaling globally...
24.07.2020   #online trading #e-commerce

eBay’s management of payments begins scaling globally

Payments initiative reaches a milestone as the Operating Agreement with PayPal expires

Starting today (July 20th), eBay will begin expanding its management of payments around the globe. The company embarked on its journey to manage the end-to-end payments process on its marketplace platform in late 2018 and is already seeing success ...

Thumbnail-Photo: CCV announces consolidation of its international payment division,...
02.07.2020   #mobile payment #payment systems

CCV announces consolidation of its international payment division, focuses on market innovations

Under the flagship of CCV GmbH, the company plans to bring its innovation into specific international markets

CCV Group B.V. has announced that all of its international business activities will now be consolidated and run within its Germany-based division - CCV GmbH. CCV GmbH will carry out the activities of the former CCV Deutschland GmbH and CCV Easy, a ...

Thumbnail-Photo: Payment and retail - what happens after the crisis?...
09.07.2020   #brick and mortar retail #payment systems

Payment and retail - what happens after the crisis?

Interview with Christine Bauer from CCV

We ask Christine Bauer, Vice President International Sales of the payment service provider CCV, which has been firmly established in Germany for 25 years and internationally for 60 years.Mrs Bauer, CCV has been on the market for a very long time, ...

Thumbnail-Photo: SPAR grocery store embraces new technologies...
23.09.2020   #digitization #app

SPAR grocery store embraces new technologies

The store has implemented Delfi Technologies' cloud solution and mobile app to manage the store's electronic price tags

This year, the co-operative association Tikøb could celebrate its 100th anniversary. Today, the SPAR grocery store in Tikøb is one of the stores in the chain that is at the forefront when it comes to implementing new technology. Most ...

Thumbnail-Photo: POS TUNING tuned its pushfeed system
02.07.2020   #product presentation #product classification systems

POS TUNING tuned its pushfeed system

The supplier optimizes the compartment systems C60 and C90

Never change a running system?Who doesn't know this saying? Changing something well-tried always has something to do with risk. The danger that something suddenly doesn't run as well as before is always there. But standstill has never ...

Thumbnail-Photo: Disposition and shelf maintenance in times of Corona...
19.08.2020   #POS marketing #shop equipment

Disposition and shelf maintenance in times of Corona

Tools for shelf management

The CPG industry is currently experiencing turbulent times just as much as retail. Challenges such as the ban on field sales force visits or the sudden increase in demand for some articles, which leads to gaps in the shelf and loss of sales, are ...

Thumbnail-Photo: Checkout-free service at Giant Eagle’s GetGo Café+Market store...
07.09.2020   #self-checkout systems #app

Checkout-free service at Giant Eagle’s GetGo Café+Market store

Retrofitting an existing store

Grabango announced the launch of commercial service with one of its retail partners, Giant Eagle, Inc, owner of GetGo Café+Market. Grabango’s checkout-free system is now available to save shoppers time by letting them skip the line. The ...

Thumbnail-Photo: Stress-free and safe in the pharmacy
14.07.2020   #security #brick and mortar retail

Stress-free and safe in the pharmacy

Contactless access control thanks to the Digital Butler by Apostore

The experiences of the last few months were decisive for the local pharmacy. Whereas in the past the focus was on creating shopping experiences, pharmacists are currently dealing with a completely changed and more sensitive purchasing ...

Thumbnail-Photo: Creative criminal meets intelligent security system...
28.05.2020   #security #brick and mortar retail

Creative criminal meets intelligent security system

Interview with Ralph Siegfried, Business Development Manager at Axis Communications GmbH

Stores come in different sizes, have different settings and vary in product selection. That’s also why they need a customized loss prevention and security solution. What are some options for retailers and what key elements do they need to ...

Supplier

CCV GmbH
CCV GmbH
Gewerbering 1
84072 Au i.d.Hallertau
Adasys GmbH – a Poindus Company
Adasys GmbH – a Poindus Company
Max-Planck-Straße 10
70806 Kornwestheim
Apostore GmbH
Apostore GmbH
Uferstraße 10
45881 Gelsenkirchen
Reflexis Systems GmbH
Reflexis Systems GmbH
Kokkolastr. 5-7
40882 Ratingen
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
Poindus HQ - Taiwan
Poindus HQ - Taiwan
5F., No.59, Ln. 77, Xing-Ai Rd.,Neihu Dist.
Taipei City 114
POS TUNING Udo Voßhenrich GmbH & Co KG
POS TUNING Udo Voßhenrich GmbH & Co KG
Am Zubringer 8
32107 Bad Salzuflen
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen