Interview • 02.09.2019

A simple, fast, intuitive payment experience

Are POS systems all about a perfect and versatile device?

Man in suit, with glasses and blue tie smiles into the camera...
Oliver Kapahnke Managing Director at GLORY Deutschland.
Source: GLORY GmbH

"The perfect all-rounder POS device that’s ideal for all retail applications has not been created yet," says Oliver Kapahnke Managing Director at GLORY Deutschland. "But that’s OK.” 

In this interview, he talks about what really matters instead, describes the latest POS system trends and reveals why the digitization of cash transactions is an important piece of the puzzle. 

What are must-have traits of today’s POS systems?

Oliver Kapahnke: The most important objective of a modern POS system is to optimize operations and processes – both in the retail and food service sectors. That is to say, it relieves the staff of undue burdens, simplifies communication and subsequently improves customer service. More precisely, optimization, in this case, means the POS system must make the payment process easier and faster for customers, while it must simultaneously be intuitive and easy to use. It should also relieve employees from time-consuming and error-prone tasks such as counting money or making change.

More and more retailers rely on mobile or hybrid POS systems. What are the specific advantages of these solutions for merchants?

The benefits of using mobile and hybrid POS systems is the flexibility and universal usability. It allows retailers to give their customers fast and mobile payment options - anywhere. Having said that, while digital payment options are right on trend, nearly 75 percent of Germans still prefer to use cash. 

That’s why retailers are challenged to address the ambivalent consumer behavior of using analog and digital methods. Whether it’s self-checkouts, manned cash registers or point of sale systems with separate pay stations: POS terminals with integrated modern cash recycling solutions save resources at the cash points and meet current needs and market trends. Cash payments hardly take any time at all at the cash register. This saves time and creates more opportunities to talk with customers and increase customer loyalty. Last but not least, a modern cash recycling solution promotes the digitization of cash transactions. The process chain is optimized and costs are reduced as a result.

Man in suit, with glasses and blue tie smiles into the camera...
Source: GLORY GmbH

Can you integrate all key features into one of today’s devices, or do retailers still need multiple devices at the POS?

"The perfect all-rounder POS device that’s ideal for all retail applications has not been created yet. It really all depends on the specific requirements. But that’s OK because it is far more important to be able to customize a POS system to meet the specific needs of a business. You should be able to easily combine POS equipment with existing systems, resulting in a perfect total package. 

What are the latest POS system trends?

New technologies such as cloud-based POS systems, near-field communication or instant payments have grown increasingly popular. We also note that the cash register is becoming a way to obtain cash. With the recent decline in the number of banks and rising withdrawal fees, cashback services enjoy increasing popularity.

What are your plans for the future? What's next for GLORY?

Right now we are experiencing the digitization of cash management. Individual process steps, which used to run separately now turn into a process chain that ensures greater transparency. We can and want to be a driving force in this changed landscape. In the medium term, we will continue to pursue our "We enable a confident world" vision and strive to advance in other business segments as well – ranging from electronic payments to facial recognition technology and robotics.

For the past few weeks, we have been preparing for our GLORY INNOVATION FORUM, which will start tomorrow in Bonn. This marks the eight time industry stakeholders and experts meet to discuss cash technology solutions. We look forward to these two days.

Interview: Katja Laska

related articles:

popular articles:

Thumbnail-Photo: When customers become cashiers
01.10.2019   #epos systems #mobile payment

When customers become cashiers

Treading a fine line between traditional and visionary, between checkouts and codes

For years, we have done this in online stores: we fill our shopping cart, click to pay and are excited about our purchase. Thanks to the snabble app - now available at the Knauber Hobbymarkt in Bonn and at IKEA in Frankfurt – consumers can ...

Thumbnail-Photo: App creates personalised shopping experience...
26.08.2019   #mobile payment #app

App creates personalised shopping experience

The Swiss trading company Valora is opening its first cashless convenience store

The goods are chosen, scanned and paid for using the avec smartphone app. Mobile computer vision specialists Scandit’s scan engine is a key component of the customer-facing app. The future of shopping - whether online or offline - is ...

Thumbnail-Photo: Nets and Swish partner on in-store payments pilot...
23.07.2019   #mobile payment #mobile terminals

Nets and Swish partner on in-store payments pilot

Bluetooth tech enables scalable instore payments for mobile payment app

Nets, a European payments company, and Swish, the number one payments app in Sweden, announce their collaboration on an in-store payments pilot program.Until now, Swish has mostly been used for account-to-account transactions and, more recently, ...

Thumbnail-Photo: Pay cash? Via code!
26.08.2019   #mobile payment #app

Pay cash? Via code!

Shop online, pay the bill offline

Barzahlen.de relies on good old cash. The concept of the Berlin start-up: shop online, pay in cash at the store. Swimming against the trend of fast online shopping and mobile payment is paying off, says Weina Wang, Head of Retail. In an interview, ...

Thumbnail-Photo: The future of retail: AI is changing everything...
08.07.2019   #digital marketing #visual merchandising

The future of retail: AI is changing everything

AI-enabled systems help retailers understand their customers

For retailers, winning is still all about delighting the customer. The trick is to move fast enough and to be as nimble as possible to satisfy the customer not only today, but in the future. ...

Thumbnail-Photo: 45th anniversary of the barcode in retail
01.07.2019   #barcode scanner #qr code

45th anniversary of the barcode in retail

GS1 US celebrates the barcode’s relevance as the backbone of commerce

GS1 US®, the information standards organization best known as the administrator of UPC barcodes, this week celebrates 45 years since the debut and first scan of the iconic barcode. On June 26, 1974, a pack of Wrigley's chewing gum carrying a ...

Thumbnail-Photo: Online retail sales to exceed 6 trillion dollars by 2024...
18.09.2019   #online trading #e-commerce

Online retail sales to exceed 6 trillion dollars by 2024

Average online customer spend will surpass 1,000 dollars globally per annum

New data from Juniper Research has shown that the total transaction value of remote payments for digital and physical goods will exceed 6 trillion dollars by 2024; representing a growth of 53 percent from 2019.The new research, ‘Mobile & ...

Thumbnail-Photo: Innovative ICA store triples revenue
22.08.2019   #electronic shelf labels (ESL) #price labelling

Innovative ICA store triples revenue

Automatic price updates and product information at the shelf

Since ICA merchant, Jan Sikström, took over the ICA Ettan store in Sundsvall (Sweden) in 2016, he has almost tripled the turnover from SEK 15 million to SEK 40 million. Today, the store has 15 employees and approximately 5,000 different items ...

Thumbnail-Photo: Introducing a new, powerful mobile POS in Posiflex’s MT series...
25.06.2019   #epos systems #cashpoints

Introducing a new, powerful mobile POS in Posiflex’s MT series

MT-5310W from Posiflex combines the mobility of a tablet with the functionality of a fixed POS terminal. .

Today’s customers have higher expectations than ever when it comes to service. To meet and exceed customers’ ever-growing expectations, Posiflex is pleased to present MT-5310W, the latest addition to the popular MT series: a hybrid ...

Thumbnail-Photo: Retail service robots – helper or footfall generator?...
22.07.2019   #pos marketing #services

Retail service robots – helper or footfall generator?

Using drag and drop to train the new coworker

Many of us know their faces, even if we have never met them in person. One of these faces belongs to Pepper, the humanoid robot. It has fast become a media star. ...

Supplier

APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
Superdata GmbH
Superdata GmbH
Ruhrstr. 90
22761 Hamburg
Permaplay Media Solutions GmbH
Permaplay Media Solutions GmbH
Aschmattstr. 8
76532 Baden-Baden
iXtenso - Magazin für den Einzelhandel
iXtenso - Magazin für den Einzelhandel
Celsiusstraße 43
53125 Bonn
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen