Company News • 15.01.2015

FUJITSU U-Scan Genesis II Self-Checkout receives consumer satisfaction scores exceeding 90 percent

Successful completion of field trials leads to availability across North America

FUJITSU U-Scan Genesis II Self-Checkout receives consumer satisfaction scores...
Source: Fujitsu Group

Fujitsu announced the successful completion of a customer pilot test of the FUJITSU U-Scan Genesis II Self-Checkout Solution with Food City, K-VA-T Food Stores, Inc. The U-Scan Genesis II hardware and software solution exceeded all performance criteria during extensive testing in a real-world production store pilot.

Store employees reported numerous benefits, including faster customer transactions, better functionality from scanners and bill acceptors, and ease of adaptation for employees and shoppers. The U-Scan Genesis II is a remarkable enhancement from earlier U-Scan Self-Checkout versions, with store employees and customers reporting satisfaction scores exceeding 90 percent.

"The Fujitsu Genesis II Self-Checkout Solution, including the new technology enhancements and increased self-checkout speeds, have significantly helped us improve our level of service and the customer experience," said Don Mascola, vice president of IT and In-Store Service at Food City, K-VA-T Food Stores, Inc. "Fujitsu is our partner of choice because they truly listen to our needs, understand our customers and are invested in helping us achieve our business goals by delivering solutions that are tailor-made for an ever-evolving retail industry."

U-Scan Genesis II Self-Checkout builds upon the highly successful FUJITSU Genesis hardware and software product lines, enabling retailers to modify their self-checkout stations to best fit their unique needs with customizable features and finishes, modular bagging platform configurations, and flexible compatibility with compliant and supported self-checkout software.

Specific enhancements being introduced include:

  • Best–in-class cash handling devices offer faster operating, higher capacity and easier-to-maintain note and coin acceptors as well as dispensers with improved security features, enabling overall lower energy consumption and remote management capabilities.
  • Improved ergonomic design, with an updated and repositioned internal note dispenser and receipt printer, makes it faster and easier for consumers to find and use. No cash or receipt devices are positioned below the scanner plane, improve ADA/ANSI compliance. A new high-bright customer display and stereo high-fidelity audio system enhance the self-checkout user experience.
  • LED brilliant blue light bars help direct consumers to cash devices faster and are synchronized with the U-Scan software user interface animations and audio guidance to further facilitate the ease and speed of use.
  • Barcode scanning technology choices include Honeywell's newest 2D hybrid image/scanner with integrated produce scales and security tag deactivation technology. Consumers also can redeem e-coupons or access loyalty programs from a smart phone bar or quick response (QR) code.
  • Newly introduced U-Scan 5.0 software features Windows 7 support, an enhanced mobile attendant functionality, configuration tools and automatic updates required for a truly flexible retail system and fully "backwards-compatible" with earlier Fujitsu U-Scan solutions.

"We are very proud of our partnership with Food City and their recent success using the Fujitsu Genesis II solution," said Marc Janssens, executive vice president, Retail and Platform Products, Fujitsu America, Inc. "One of our biggest ambitions at Fujitsu is to delight our customers' customers, so to hear that we've contributed to enhancing Food City's customer experience means we've achieved an important goal. We are truly excited about this positive feedback and look forward to providing K-VA-T and other retailers with technology that offers the best consumer shopping experience."

Fujitsu U-Scan Genesis II Self-Checkout can be used across any self-checkout deployments in any retail store format. It is currently available for integration at new and existing self-checkout retailers throughout North America.

Source: Fujitsu Group

related articles:

popular articles:

Thumbnail-Photo: Allgeier’s Retail Solution of the Future
03.01.2019   #video cameras #self-checkout systems

Allgeier’s Retail Solution of the Future

The IoT BoxX - a pop-up store fully integrated into SAP

Like hardly any other industry, the retail sector is being exposed to the challenges of technological change. On the one hand, important market shares were lost to online trading, and on the other hand, the online stores are now blazing their trail ...

Thumbnail-Photo: First-hand packaging technology
01.02.2019   #event #packaging

First-hand packaging technology

LogiMAT 2019 in Stuttgart

In response to new regulations, packaging industry exhibitors at the 17th LogiMAT are showcasing new developments and innovations in machine technology, methods for reducing the use of traditional materials, and brand-new materials.As people become ...

Thumbnail-Photo: Cameras, comfort and Artificial Intelligence...
09.04.2019   #security #cashpoints, cash register, cash desk

Cameras, comfort and Artificial Intelligence

Video: What self-checkout systems can already offer today

Self-checkout systems are enjoying ever greater acceptance and are regarded as an important future topic for retailers and customers. ...

Thumbnail-Photo: Integration to provide more options
04.04.2019   #online trading #e-commerce

Integration to provide more options

real.de and ROQQIO

The real online marketplace is now also open to retailers working with the ROQQIO Commerce Solutions cloud solution. Thanks to the integration of the ROQQIO Commerce Cloud (previously known as eFulfilment), real is offering retailers two new ways of ...

Thumbnail-Photo: 3D shop and customer analysis with artificial intelligence...
04.02.2019   #customer analysis #Trade fair special EuroCIS 2019

3D shop and customer analysis with artificial intelligence

Product innovation at EuroCIS: Intenta S1000 people counter

Intenta presents the new Intenta S1000 people counter at this year’s EuroCIS – a new 3D vision sensor for fully automatic intelligent scene interpretations. This retail specialist tracks precise data for customer statistics thus giving ...

Thumbnail-Photo: Quality and great experiences at irma in Illum...
18.04.2019   #electronic shelf labels (ESL) #labels

Quality and great experiences at irma in Illum

A store with all the best

The customers wanted Irma back and they got that. After two years of absence, Irma has once again opened a store in the basement of ILLUM department store in the late summer of 2018. The new Irma store offers high quality and extra good experiences ...

Thumbnail-Photo: Toshiba: artificial intelligence for frictionless shopping...
21.02.2019   #self-checkout systems #Trade fair special EuroCIS 2019

Toshiba: artificial intelligence for frictionless shopping

AI, edge computing and smart shelf technology at the EuroCIS 2019

Thumbnail-Photo: Toshiba spotlights new innovations for empowering retail...
21.01.2019   #mobile payment #payment systems

Toshiba spotlights new innovations for empowering retail

Showcasing its latest solutions, services and innovative concepts at hall 9 booth B42

Visitors to EuroCIS 2019 will learn at Toshiba's booth how every retailer can design his checkout to suit his and the customers' needs. Under the motto "Empowering the Art of Retail", Toshiba will present its end-to-end IT ...

Thumbnail-Photo: The right payment options for online stores
11.02.2019   #online trading #security

The right payment options for online stores

How you can combat shopping cart abandonment with the right methods

One of the main reasons why shoppers will abandon a purchase is when popular online payment methods are not an option. That’s why online retailers must know what these payment options are. We give you an overview of the pros and cons for ...

Supplier

EUROEXPO Messe- und Kongress-GmbH
EUROEXPO Messe- und Kongress-GmbH
Joseph-Dollinger-Bogen 9
80807 München
Intenta GmbH
Intenta GmbH
Ahornstraße 55
09112 Chemnitz
Permaplay Media Solutions GmbH
Permaplay Media Solutions GmbH
Aschmattstr. 8
76532 Baden-Baden
SES-imagotag Deutschland GmbH
SES-imagotag Deutschland GmbH
Bundesstraße 16
77955 Ettenheim
POSIFLEX GmbH
POSIFLEX GmbH
Flinger Broich 203
40235 Düsseldorf
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
LANCOM Systems GmbH
LANCOM Systems GmbH
Adenauerstraße 20 / B2
52146 Würselen
MobiMedia AG
MobiMedia AG
Rottpark 24
84347 Pfarrkirchen
Casio Europe GmbH
Casio Europe GmbH
CASIO-Platz 1
22848 Norderstedt
AURES Technologies GmbH
AURES Technologies GmbH
Maisacherstr. 118
82256 Fürstenfeldbruck