Interview • 16.05.2019

Goodbye paper receipts: All documents stored in one app

What happens when the Receipt Provision Ordinance takes effect? We digitize!

They create a lot of work and endless waste: tons of paper receipts from cash registers end up with customers or the waste bin every day. In early 2020, all consumers must be given a purchase receipt in Germany. That’s what the law mandates.

Man with a black beard looks into the camera
Amir Karimi, managing director of Bremer A&G GmbH
Source: admin

In this interview, Amir Karimi, managing director of Bremer A&G GmbH explains how retailers can be more sustainable when it comes to receipts and describes the added benefits for retailers and their customers.

Mr. Karimi, what is a paperless receipt? 

Amir Karimi: Most point-of-sale systems already create a digital version of sales receipts. Right now, these receipts are printed out for no apparent reason. We simply keep the receipt in digital form and send a digital copy to the customer’s smartphone. This works via an NFC tag or by scanning a QR code at the cash register.

What technology does this require?

Consumers simply download our free app. Most of today’s high-end smartphones come with built-in NFC technology. However, should there be any issues, all users have their own personal QR code, which is scanned at the checkout to deliver the receipt.

With our commercial partners, we integrate a POS system interface or create an external device communication solution (no need to access the POS software). We are in the process of acquiring the technology patent.

Is it already in use? 

The timeline will start January 1, 2020, which is when the new law amendments take effect, including the Cash Register Anti-Tampering Ordinance (“Kassensicherungsverordnung”) and the Receipt Provision Ordinance (“Belegausgabepflicht”).

What are the benefits for both retailers and customers?

The benefits for retailers: Thanks to the new technology, the retail industry saves money on paper and ink and has lower repair and maintenance cost of POS systems. This also reduces accounting costs significantly because the accounting department can obtain access to the data. All of this has a positive impact on business performance. Admin also improves customer satisfaction thanks to speedier payment processing. This reduces wait times at the checkout as well. Companies that use this technology can also promote their modern and corporate environment commitment in a more targeted manner. This gives them a competitive advantage and attracts new customers.

At the same time, the consumer has a better overview of receipts and thus a deeper understanding of his/her spending. All receipts are centrally stored in one place. This means customers don’t have to look for them for tax return purposes or warranty claims for example. What’s more, you get suggestions on whether items are tax-deductible.

Hand reaches for receipt, which is printed from the cash register....
Soon no more vouchers coming out of the till?
Source: PantherMedia.net/billiondigital
In 2012, 200,000 tonnes of paper were used in Europe to print sales slips; current figures are not known, but are certainly higher. In principle, however, Germany is one of the largest paper waster nations in the world.

Are some customers or retailers skeptical about the technology?

There will always be doubts and reservations, because we are all skeptical of new things in the beginning. Yet you have to remember that we don’t want to eliminate cash register receipts altogether. We simply want to offer a great alternative. Instead, we will see an increase of printed receipts in Germany starting in 2020, because the Receipt Provision Ordinance requires retailers to give all customers a receipt for all transactions and purchases - whether customers would like a receipt or not.

Are there any legal considerations in this case? After all, customers need to have an actual receipt if they have any complaints or returns.

You simply show your digital receipt if you launch a complaint or have a return. It is just as legal and valid and not an issue. Our app also includes a warranty tracker that automatically alerts customers when a warranty is about to expire.

What are some other possible applications? 

All stores with electronic cash registers can use our product. What’s more, all online retailers can send the invoices to our app. In doing so, customers no longer have to tediously log into various accounts to access the invoices. Everything is centrally stored in one place.

Interview: Natascha Mörs; iXtenso – Magazine for Retailers

related articles:

popular articles:

Thumbnail-Photo: Mobile payments at the supermarket checkout
05.08.2019   #mobile payment #smartphone

Mobile payments at the supermarket checkout

An early adopter’s experience of mobile payments

Or: "What’s that you’re doing with your watch?“I still remember the first time I used mobile payment technology and paid for items with my smartphone at a supermarket checkout: It was October 17, 2018, exactly seven days after ...

Thumbnail-Photo: Smart meters: Be proactive and reap the benefits...
12.08.2019   #energy optimization #electrical installation

Smart meters: Be proactive and reap the benefits

The Metering Point Operation Act calls for smart meter rollout

The black and analog electric meter box has become obsolete: The mandatory smart meter rollout will commence in a few months. What does the installation of digital, smart electric meters mean for retailers and chain stores? ...

Thumbnail-Photo: The iXtenso editors tested self-scanning ......
30.09.2019   #mobile payment #self-checkout systems

The iXtenso editors tested self-scanning ...

... with an app of the Hobbymarkt Knauber in Bonn, Germany

Snabble has developed a payment app that allows customers to scan their purchases in retail stores and pay online. I wondered: How does it work?The app is in use in the Bonn DIY and hobby market Knauber, among other places. Let’s make a move ...

Thumbnail-Photo: When the product becomes the POS
19.08.2019   #mobile payment #pos systems

When the product becomes the POS

“Mobile-first” or the future of the Point of Sale

The classic Point of Sale means physical sales areas including a terminal, cash systems and queues. But this traditional image is changing. Nowadays many customers in brick-and-mortar retail outlets expect the same experience as online and require ...

Thumbnail-Photo: Irma: flagship store in Copenhagen
30.10.2019   #electronic shelf labels (ESL) #price labelling

Irma: flagship store in Copenhagen

Denmark's oldest grocery chain opens a new store

At the same time Irma, a Danish grocery chain, could celebrate its 133rd birthday, the chain also opened a new flagship store at Østerport station in Copenhagen. Besides showing renewal and being able to ensure the customers updated prices ...

Thumbnail-Photo: “Money left on the table”
19.11.2019   #customer satisfaction #customer analysis

“Money left on the table”

Mark Thomson from Zebra explains why stock management is essential for retailers

Zebra Technologies Corporation did a study on attitudes of shoppers and their buying behavior. It shows that more than half of Generation X shoppers shopped in a store and left without a purchase only to end up purchasing the item ...

Thumbnail-Photo: Spar: opening in Copenhagen
30.10.2019   #electronic shelf labels (ESL) #price labelling

Spar: opening in Copenhagen

International Flagship-Store opens for business in Sydhavn, in the South of Copenhagen

On August 22nd, the grocery chain Spar opened its doors to a brand new store with international concepts in the South of Copenhagen area, Sydhavn. The new store offers a modern shopping experience where it should be easy, convenient and enjoyable to ...

Thumbnail-Photo: Enhanced, interactive, virtual – It’s all about the experience!...
21.11.2019   #online trading #customer satisfaction

Enhanced, interactive, virtual – It’s all about the experience!

AR and VR can boost online and offline retail

New technologies permeate all aspects of the retail business, whether it’s self-checkouts, AI or robotics. Virtual and Augmented Reality (VR and AR) are yet other components in this setting. In this interview with iXtenso, Kelly Goetsch, ...

Thumbnail-Photo: POS in the cloud: the networked checkout
13.09.2019   #epos software #digitization

POS in the cloud: the networked checkout

On the possibilities for a cloud-based point-of-sale-system

Everyone is talking about smart industry-specific cloud solutions. The cloud also offers the retail sector fresh possibilities for its day-to-day operations. So, it's no surprise that more and more companies are installing point-of-sale software ...

Thumbnail-Photo: Making Deeper Connections at ISE 2020
21.11.2019   #digital signage #video

Making Deeper Connections at ISE 2020

Visitor registration opens; exciting new features; most conferences ever; opening address confirmed

Visitor registration opens today for ISE 2020, which is set to be the most compelling Integrated Systems Europe show ever. Taking place at the RAI Amsterdam on 11-14 February 2020, ISE is the world’s leading event for the professional systems ...

Supplier

Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
iXtenso - Magazin für den Einzelhandel
iXtenso - Magazin für den Einzelhandel
Celsiusstraße 43
53125 Bonn
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
Superdata GmbH
Superdata GmbH
Ruhrstr. 90
22761 Hamburg
Permaplay Media Solutions GmbH
Permaplay Media Solutions GmbH
Aschmattstr. 8
76532 Baden-Baden