Interview • 20.04.2015

"Self-service kiosks are the standard in customer communication at the point-of-sale"

Interview with Alexandre Plavinski, Managing Director of Kiosk Solutions

Alexandre Plavinski: Kiosk systems need to  be convenient and user-friendly at...
Alexandre Plavinski: \"Kiosk systems need to be convenient and user-friendly at the same time\"
Source: Kiosk Solutions GmbH & Co. KG

The applications of kiosk systems in retail are multifaceted: in various configurations, the terminals function as self-service kiosks for big department stores for example, and as pure payment and information kiosks in the store. Alexandre Plavinski, Managing Director of Kiosk Solutions, knows which terminal characteristics are especially important in retail right now. 

Mr. Plavinski, what trends do you currently see in kiosk systems? 


The market for kiosk systems has recently been strongly expanding. I believe this trend will continue. Now several retailers finally recognize the added benefit the use of these systems offers them in their stores – especially as it also pertains to connecting the channels or providing new information for customers. 

At the same time, the retail industry in general has ever more detailed ideas on what it wants to accomplish with this type of solution. Our customers increasingly request terminals for very specific applications. In addition, it is important for many retailers for the hardware, software and service to come from one source and not having to deal with different providers if there are any issues. 

What is the latest status when it comes to the technical development of kiosk systems? What new functions need to be integrated into kiosk terminals today that were previously not as much in demand? 

Even though it is not an entirely new development, self-service is still gaining importance with in-store terminals. At this point, self-service kiosks are the standard in customer communication at the point-of-sale, particularly with large retailers. The reason is clear: today customers above all want as much product information as possible. 

Simultaneously, saving time also plays an increasing role. That’s why these are actually the biggest requirements kiosk systems need to fulfill today. They need to make it possible for customers to structure their entire purchase based on their needs, and be convenient and user-friendly at the same time. We therefore see the self-service area continuing to have big growth potential. 

A successfull first time in 2015: Kiosk Solutions has already registered as an...
A successfull first time in 2015: Kiosk Solutions has already registered as an exhibitor for EuroCIS 2016.
Source: Kiosk Solutions GmbH & Co. KG

Needless to say, we try to meet these new requirements with our current products. We presented our new series of standard kiosks at the EuroCIS for example. The KI terminal series is particularly well suited for interactive applications such as navigation or for requesting additional information on products and availability. Our KX series on the other hand offers the option to integrate payment, scanner and printer modules. With this generation of products, we are also able to customize our terminals to the needs of different retailers and industry sectors. 

What is your assessment of the EuroCIS 2015 and how important is this trade fair in general for you? 

Our first EuroCIS went very well. The visitors showed great interest in our solutions. Even though we also attend several other trade fairs for integrated systems and visual communication each year, we need to clearly state that we meet our exact target audience at the EuroCIS and experience little waste coverage. Of course, this is also reflected in the quality of contacts we were able to make at the trade fair. It therefore left a very positive impression on us. This is also, why we already signed up again for 2016. 

Interview by Daniel Stöter, iXtenso.com

related articles:

popular articles:

Thumbnail-Photo: POS in the cloud: the networked checkout
13.09.2019   #epos software #digitization

POS in the cloud: the networked checkout

On the possibilities for a cloud-based point-of-sale-system

Everyone is talking about smart industry-specific cloud solutions. The cloud also offers the retail sector fresh possibilities for its day-to-day operations. So, it's no surprise that more and more companies are installing point-of-sale software ...

Thumbnail-Photo: ARNEG GROUP: from Sharing Avenue to Melting Pot...
09.12.2019   #refrigeration cabinets #Trade fair special EuroShop 2020

ARNEG GROUP: from Sharing Avenue to Melting Pot

The sharing road leads a long way

At the 20th edition of Euroshop, the Arneg Group is expressing its cosmopolitan soul on a kaleidoscopic stand that embodies the concept of sharing, interpreted as a virtuous fusion of competence, experience and vision capable of generating change ...

Thumbnail-Photo: The iXtenso editors tested self-scanning ......
30.09.2019   #mobile payment #self-checkout systems

The iXtenso editors tested self-scanning ...

... with an app of the Hobbymarkt Knauber in Bonn, Germany

Snabble has developed a payment app that allows customers to scan their purchases in retail stores and pay online. I wondered: How does it work?The app is in use in the Bonn DIY and hobby market Knauber, among other places. Let’s make a move ...

Thumbnail-Photo: Pay cash? Via code!
26.08.2019   #mobile payment #app

Pay cash? Via code!

Shop online, pay the bill offline

Barzahlen.de relies on good old cash. The concept of the Berlin start-up: shop online, pay in cash at the store. Swimming against the trend of fast online shopping and mobile payment is paying off, says Weina Wang, Head of Retail. In an interview, ...

Thumbnail-Photo: App creates personalised shopping experience...
26.08.2019   #mobile payment #app

App creates personalised shopping experience

The Swiss trading company Valora is opening its first cashless convenience store

The goods are chosen, scanned and paid for using the avec smartphone app. Mobile computer vision specialists Scandit’s scan engine is a key component of the customer-facing app. The future of shopping - whether online or offline - is ...

Thumbnail-Photo: Making Deeper Connections at ISE 2020
21.11.2019   #digital signage #video

Making Deeper Connections at ISE 2020

Visitor registration opens; exciting new features; most conferences ever; opening address confirmed

Visitor registration opens today for ISE 2020, which is set to be the most compelling Integrated Systems Europe show ever. Taking place at the RAI Amsterdam on 11-14 February 2020, ISE is the world’s leading event for the professional systems ...

Thumbnail-Photo: Irma: flagship store in Copenhagen
30.10.2019   #electronic shelf labels (ESL) #price labelling

Irma: flagship store in Copenhagen

Denmark's oldest grocery chain opens a new store

At the same time Irma, a Danish grocery chain, could celebrate its 133rd birthday, the chain also opened a new flagship store at Østerport station in Copenhagen. Besides showing renewal and being able to ensure the customers updated prices ...

Thumbnail-Photo: Innovative ICA store triples revenue
22.08.2019   #electronic shelf labels (ESL) #price labelling

Innovative ICA store triples revenue

Automatic price updates and product information at the shelf

Since ICA merchant, Jan Sikström, took over the ICA Ettan store in Sundsvall (Sweden) in 2016, he has almost tripled the turnover from SEK 15 million to SEK 40 million. Today, the store has 15 employees and approximately 5,000 different items ...

Thumbnail-Photo: New year brings new regulations
13.09.2019   #data management #receipt printer

New year brings new regulations

What are the big changes for German point of sales systems come 2020?

Big changes are coming to Germany’s point of sale systems starting January 1, 2020. Two terms that are tossed around in this connection are "Belegausgabepflicht" (Receipt Provision Ordinance) and ...

Thumbnail-Photo: Retail Asia Conference & Expo (RACE)
07.10.2019   #online trading #retail

Retail Asia Conference & Expo (RACE)

As the leading retail exhibition in Asia, RACE is taken place from 6 – 8 May 2020.

As the leading retail exhibition in Asia, RACE is recognised as the must-join event among the industry’s most influential retailers and customers. RACE features three focus areas: Retail technology, retail design & in-store marketing ...

Supplier

Superdata GmbH
Superdata GmbH
Ruhrstr. 90
22761 Hamburg
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
Permaplay Media Solutions GmbH
Permaplay Media Solutions GmbH
Aschmattstr. 8
76532 Baden-Baden
Frost-Trol s.a.
Frost-Trol s.a.
Ctra. Valencia-Barcelona, km. 68,9
12080 Castellon
iXtenso - Magazin für den Einzelhandel
iXtenso - Magazin für den Einzelhandel
Celsiusstraße 43
53125 Bonn
ARNEG S.p.A.
ARNEG S.p.A.
Via Venezia, 58
35010 Marsango di Campo San Martino/PD
POS TUNING Udo Voßhenrich GmbH & Co KG
POS TUNING Udo Voßhenrich GmbH & Co KG
Am Zubringer 8
32107 Bad Salzuflen
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven