The glass facade  entrance to the store Kvickly
Source: Delfi Technologies
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Delfi Technologies GmbH

Landgraben 75
24232 Schönkirchen
Germany
Company News • 24.12.2020

Successful co-op association has the largest profit in the country

The local Kvickly store has found the recipe for making profit. In the future, even more energy will be spent on customers and staff members

In Denmark, there are hundreds of co-op associations, but no one makes money like the one in Helsinge. Helsinge co-op association was the one with the largest profit before tax in 2019.

Kvickly Helsinge currently has an annual turnover of approximately DKK 250 million and has grown to become a large and successful business. Recently, the local Kvickly department store got a new director.

The new department store director, John Øager Byrian, has ambitions to continue the successful journey and the good business talent. In the future, there will be an even greater focus on customers and on the staff members in the store. It is precisely where electronic shelf labels come into the picture, where the solution from Delfi Technologies is of great importance for the staff members workday in the store.

Electronic store labels from Delfi showing product information and price...
Source: Defi Technologies
"It is about spending more energy on customers and how we meet them. With the staff, we must focus on the areas where we can make the workday easier for them. Electronic shelf labels help to make the workday easier and it makes all the work with products and prices much simpler, so we get more time for other important tasks in the store" - John Øager Byrian

A positive difference for customers

The Kvickly chain is part of Coop, which is Denmark's only customer-owned grocery company. Coop also has the ambition to be the grocery company that is most focused on the customers and that makes the biggest positive difference for them. It is especially the chains and stores that are closest to the customers that can make a difference for the customers.

shows a Delfi electronic shelf label presenting information about the fresh...
Source: Delfi Technologies
"It is crucial to have a good customer experience – they are the basis of our existence. Here, electronic shelf labels are an important tool. In that way, we can always ensure the same price on the shelf and at the checkout. At the same time, we give our staff members more time to focus on the customers." - John Øager Byrian

Focus on staff members

The new department store director is responsible for 220 staff members - it is an experienced grocer with 35 years of experience in the grocery industry and more than 20 years in Coop. He got his first store when he was 27 years old.

In addition to a unique customer focus, the new department store director will also focus on making the workday easier for the staff. He wants to help managers become even better leaders and focus on staff members.

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