News • 16.03.2022

Home pickup for convenient ecommerce returns

Narvar service available in ten major metros in the U.S. including San Francisco, NY, LA and Chicago

Mens shirts in different colors hanging from a ceiling in the dark...
Source: Fred Neethling/Unsplash

Narvar announced the rollout of its Home Pickup service, a carrier-agnostic returns service that allows shoppers to schedule a courier to pick up return packages at their homes. More than 70 retailers, including DSW and Ann Taylor, piloted the service during the busy 2021 holiday season and reported high customer satisfaction scores and speedier return times.

Home Pickup makes it easier for shoppers to return items without having to leave home, and enables brands to restock returned products faster. The service is currently available in ten major metropolitan markets with plans to expand to about 100 in the next few months, ensuring virtually nationwide coverage.

Home Pickup is the newest in a suite of Narvar services that make returning more convenient and enhance Narvar's full-stack returns platform, consolidating end-to-end returns management for retailers. Launched in Spring 2019, Concierge allows shoppers to pick up orders and drop off returns from participating brands at a network of more than 200,000 locations globally, including Walgreens and Simon properties. Narvar also offers boxless returns with both UPS and FedEx.

"In today's highly competitive, trillion dollar retail market, customer experience wins. Smart brands are increasing their investments in technology and services that not only make shopping easier and more convenient, but also positively impact the bottom line," said Amit Sharma, founder and CEO of Narvar.

Ecommerce continues to boom, and is projected to hit $1.3 trillion by 2025. Meanwhile, shoppers are expected to return more than $761 billion in merchandise sold last year, representing about 16.6% of total U.S. retail sales. Improving that experience for shoppers while reducing the operational burden for brands remains one of the biggest opportunities in retail today.

To navigate supply chain disruptions, retailers are investing in technology that allows them to restock returned products on shelves in six days or less, instead of up to fourteen. Home Pickup allows items to be returned to the warehouse 25% faster, enabling retailers to resell inventory and give consumers their refund or credit back more quickly. A great return experience also builds loyalty: 96% of shoppers who rated their return experience well said they would shop with that retailer again.

Source: Narvar

related articles:

popular articles:

Thumbnail-Photo: REMIRA case report: greater transparency and more efficient processes...
31.10.2023   #brick and mortar retail #retail

REMIRA case report: greater transparency and more efficient processes

DURAL enhances inventory management worldwide with LOGOMATE

Optimised warehouse stocks, improved product availability and a significant reduction in time-consuming tasks for employees have all been achieved thanks to the introduction of the LOGOMATE inventory management software at DURAL. After successfully ...

Thumbnail-Photo: REMIRA survey: companies not fully able to deliver during stocktaking...
26.10.2023   #brick and mortar retail #retail

REMIRA survey: companies not fully able to deliver during stocktaking

One in four companies is unable to deliver and produce during legally required inventory.

Despite of this, only 10% of companies have taken advantage of the possibility of quick and easy sample stocktaking using statistical methods. This is the result of a representative Civey survey among German employees who make decisions regarding ...

Thumbnail-Photo: Retail Logistics: The 10 most important trends and forecasts...
04.12.2023   #data analysis #artificial intelligence

Retail Logistics: The 10 most important trends and forecasts

What you can prepare for as a retailer

Producers, manufacturers and consumers are connected through distribution. However, in a fast-paced world with rapid technological progress, it is precisely this link that is under increasing pressure. It's no secret that the industry will ...


Phoenixplatz 2
44263 Dortmund