customer satisfaction

Thumbnail-Photo: Weekend unlimited concept store to open in California...
29.04.2019   #customer satisfaction #shop concepts

Weekend unlimited concept store to open in California

Retail store will include weekend live lounge & event space

Weekend Unlimited Inc. announces that it has secured a retail location in Long Beach, California to launch the company's first US concept store."It is essential to our growth plan that we establish multiple touch points for our offerings ...

Thumbnail-Photo: Implementing new ideas: Design thinking in the retail world...
29.04.2019   #customer satisfaction #trend research

Implementing new ideas: Design thinking in the retail world

Focus on customer expectations

It may be uncomfortable at times – but a change in perspective can help businesses to implement new ideas and successfully complete ongoing processes. Design thinking is a customer-centric approach that can help in this endeavor.“What do ...

Thumbnail-Photo: 2019 Eptica Digital Trust Study
25.03.2019   #customer satisfaction #customer relationship management

2019 Eptica Digital Trust Study

89% of consumers will switch brands if trust breaks down

UK brands are undermining consumer trust and risking revenues by failing to deliver consistent, multichannel customer service, according to the 2019 Eptica Digital Trust Study.Trust is increasingly central to customer relationships. 89 percent of ...

Thumbnail-Photo: The new power of the consumer
20.03.2019   #customer satisfaction #trend research

The new power of the consumer

Trend Radar Study 2019: why shoppers love product ratings

A global study on the “rating economy” shows that product ratings are growing in importance, impacting shopping behavior and brand loyalty.Customers are relying less on marketing messages, and the balance of power is shifting toward the ...

Thumbnail-Photo: The Guinness Storehouse in Dublin – a powerful customer magnet...
14.03.2019   #customer satisfaction #customer relationship management

The Guinness Storehouse in Dublin – a powerful customer magnet

Brand advertising with taps, creamy whitecaps, and hashtags

Just in time for Saint Patrick's Day, we turn our attention to arguably the favorite drink of the Irish: the iconic Guinness beer. Or, more precisely, the home of the stout: the Guinness Storehouse opened its doors in 2000 right in the heart of ...

Thumbnail-Photo: The right payment options for online stores
11.02.2019   #online trading #security

The right payment options for online stores

How you can combat shopping cart abandonment with the right methods

One of the main reasons why shoppers will abandon a purchase is when popular online payment methods are not an option. That’s why online retailers must know what these payment options are. We give you an overview of the pros and cons for ...

Thumbnail-Photo: Retailers moved from AI hype to reality in 2018...
03.01.2019   #customer satisfaction #supply chain management (SCM)

Retailers moved from AI hype to reality in 2018

Significant opportunities for value chain efficiency

A new study from the Capgemini Research Institute has dispelled some of the mystique around AI’s value to retail businesses and revealed a path to tangible growth opportunities. Capgemini calculates a 300 billion+ dollar opportunity for those ...

Thumbnail-Photo: Sharing is caring
08.11.2018   #customer satisfaction #sustainability

Sharing is caring

Renting versus buying: Outdoor specialty store VAUDE dares to venture out

Renting outdoor gear and equipment versus buying it? That's okay. VAUDE makes it possible since 2017. The company’s "iRentit" project is still in its infancy. A good time for us to sit down with Lisa Fiedler, who co-developed the ...

Thumbnail-Photo: From agave juice to tooth paste: A passion for zero waste...
10.10.2018   #customer satisfaction #retail

From agave juice to tooth paste: A passion for zero waste

Plastic-free is more than a customer magnet

Every year, domestic waste – and especially plastic waste - generated by German consumers has seen a steady increase. Bulk (also called zero waste) stores like "Fräulein Jule" in Lohmar, Germany, are combating resource waste. ...

Thumbnail-Photo: Marketing automation: The USP of the online world...
25.09.2018   #online trading #customer satisfaction

Marketing automation: The USP of the online world

How to successfully develop a personalized sales approach almost automatically

Every day, marketers grapple with a mixture of database, web analytics, communication, workflows, and CRM synchronization. Processes today can be summarized, analyzed and optimized with the help of marketing automation - for a personalized sales ...

Thumbnail-Photo: App offers consumers accurate optical reading from their glasses...
21.08.2018   #online trading #customer satisfaction

App offers consumers accurate optical reading from their glasses

"Prescription Scanner" to streamline eyewear online shopping experience from home

GlassesUSA.com, fast growing online eyewear retailer, announced the introduction of Prescription Scanner, a free application that will allow consumers to extract the optical parameters off their current glasses, making it easier for them to order ...

Thumbnail-Photo: Mobile payment service
20.08.2018   #mobile payment #customer satisfaction

Mobile payment service

Mall of America® welcomes chinese consumers

CITCON, the leading cross-border mobile payment and marketing company announced today its partnership with Mall of America®, the nation's largest entertainment and retail complex. The CITCON cross-border mobile payment solution will be ...

Thumbnail-Photo: Major payment data concerns among consumers
16.08.2018   #security #customer satisfaction

Major payment data concerns among consumers

Retailers should address low security expectations

A survey commissioned by Transaction Network Services (TNS) has found that 85 percent of adults in the US, UK and Australia believe the number of criminals trying to steal credit and debit card data is increasing. More than two thirds are ...

Thumbnail-Photo: Waiting in checkout lines
15.08.2018   #customer satisfaction #digitization

Waiting in checkout lines

A turnoff to European shoppers

For many European shoppers, waiting at checkout lines any longer than five minutes is too long, according to retail study by Adyen. Shoppers are looking for an experience that satisfies three fundamental demands: convenience, context and ...

Thumbnail-Photo: Same-Day Delivery: Tips for small retail businesses...
26.07.2018   #e-commerce #customer satisfaction

Same-Day Delivery: Tips for small retail businesses

“The delivery time window option in the evening is a great hit": Interview with Arne Schulke, Professor for Management Control & Leadership

Few local retailers are brave enough to offer same-day delivery. They should use their "business savvy”, suggests logistics expert Arne Schulke of the iubh International University of Applied Sciences Bad Honnef. He offers practical tips, ...

Thumbnail-Photo: Mergers and acquisitions expected to drive growth...
24.07.2018   #customer satisfaction #digitization

Mergers and acquisitions expected to drive growth

Retailers look to new technologies and improving customer experience

The overwhelming majority of U.S. chief executive officers (83 percent) in the consumer and retail (C&R) industry say they are very confident about the growth prospects of their companies over the next three years – far more optimistic ...

Thumbnail-Photo: Does your vendor deliver partner value?
19.07.2018   #customer satisfaction #pos communications

Does your vendor deliver partner value?

7 ways to check

POS resellers are essential to a vendor’s strategy to target its products to the right market. Without the benefit of channel partnerships, vendors would be hard-pressed to gain brand mindshare. But not all vendors deliver the same value, ...

Thumbnail-Photo: Nike’s new store was located and stocked by you, Los Angeles...
19.07.2018   #customer satisfaction #customer analysis

Nike’s new store was located and stocked by you, Los Angeles

“Sunsets on Melrose”, a re-imagined walkthrough of a typical LA day

Research into the insights and behavior of NikePlus members in Los Angeles shows that they are running and style obsessed. They are on the competitive side but are also visionaries. That reality is what spurred Nike to develop Nike Live, a ...

Thumbnail-Photo: Perfectly fitting clothes to prevent retail returns...
13.07.2018   #e-commerce #consulting

Perfectly fitting clothes to prevent retail returns

Product recommendations based on a person’s body data

Interview with René Stampfl, Sales Director at Fision Technologies How wonderful it would be if the clothes you order online would fit you perfectly right out of the box. What sounds like wishful thinking, could soon become a ...

Thumbnail-Photo: California privacy law
04.07.2018   #data management #customer satisfaction

California privacy law

Retailers say customer service will suffer

The National Retail Federation called new state privacy legislation expected to be signed into law in California today “deeply flawed” and said customer service could be severely hampered if the legislature fails to address ...

Thumbnail-Photo: More than just a love of food
29.06.2018   #customer satisfaction #shopfitting

More than just a love of food

New EDEKA Zurheide invites you to stay

Düsseldorf features a new gem since earlier this year. EDEKA Zurheide Feine Kost has opened its largest supermarket to date in Berliner Allee. After three years of construction, it has opened its doors for business. The impressive building, ...

Thumbnail-Photo: New Sales Director at Mood Media
29.06.2018   #customer satisfaction #customer analysis

New Sales Director at Mood Media

Heike Fortmann-Weyers has been appointed as the new Sales Director

Fortmann-Weyers reports directly to Linda Ralph, VP of International Business Development at Mood Media, the leading international provider of in-store media. For more than eight decades, the company has been improving the customer experience at the ...

Thumbnail-Photo: Employee engagement affecting customer experience...
25.06.2018   #customer satisfaction

Employee engagement affecting customer experience

"A mix of metrics to measure CX"

Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86 percent of CX executives in a Gartner, Inc. survey ranking it as having an equal or greater impact than other factors such ...

Thumbnail-Photo: Retail food and beverage
13.06.2018   #customer satisfaction #food retail

Retail food and beverage

Understanding the natural, organic and clean label consumer

The belief that natural, organic, and humane agricultural practices produce foods that are healthier, tastier, or more nutritious is widespread among the general adult population. These convictions, especially among consumers who seek out clean ...

Thumbnail-Photo: U.S. and EU retailers release industry approach to new GPDR...
04.06.2018   #customer satisfaction #data protection

U.S. and EU retailers release industry approach to new GPDR

Retailers must find appropriate methods for new data protection regulations compliance

The National Retail Federation and EuroCommerce released a paper that addresses operational challenges retailers in both the United States and the European Union face as they implement programs to comply with new EU data protection ...

Thumbnail-Photo: German retailer roll-out of NCR self-checkouts...
01.06.2018   #customer satisfaction #self-checkout systems

German retailer roll-out of NCR self-checkouts

Kaufland creates new flexibility for changing customer shopping habits

NCR Corporation, a global leader in omni-channel solutions, announced that its self-checkout solution is a key part of Kaufland’s store reinvention initiative. The German hypermarket chain embarked on a store transformation journey to help ...

Thumbnail-Photo: Mastercard retires customer signatures
26.04.2018   #customer satisfaction #payment systems

Mastercard retires customer signatures

Merchants newly empowered to simplify and speed store checkout

Mastercard announced that merchants in the U.S. and Canada can forego cardholder signatures for in-store credit and debit purchases, effective on April 13. The goal is to speed customers through checkout lines and give merchants greater control ...

Thumbnail-Photo: Workwear and uniform manufacturers leverage e-commerce...
04.04.2018   #online trading #e-commerce

Workwear and uniform manufacturers leverage e-commerce

The Global Visionary Science Team at Frost & Sullivan reveals in their analysis - North American Workwear and Uniforms Market, Forecast to 2021 - that e-commerce is emerging as a viable and profitable channel for workwear and uniform ...

Thumbnail-Photo: UK consumers demand better, more detailed answers from brands...
29.03.2018   #customer satisfaction #customer relationship management

UK consumers demand better, more detailed answers from brands

94 percent say personalised answers will make them more loyal – with 84 percent switching to competitors if responses disappoint, according to Eptica research

Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but brands in the UK are failing to meet rising expectations. 91 percent of consumers ...

Thumbnail-Photo: Electronic pricing optimizes customer experience and employee...
29.03.2018   #customer satisfaction #customer relationship management

Electronic pricing optimizes customer experience and employee satisfaction

"The reduction of price errors is noticeable, and of course we are pleased to provide a much better customer experience." (Thomas Baeck)

In the end of 2017, Bauhaus in Tilst, Denmark, implemented electronic shelf labels on its more than 40,000 items. Since then, the electronic pricing has reduced the number of price errors significantly, increased the overall employee satisfaction on ...

Thumbnail-Photo: Omnichannel: engbers Männermode rolls out a new concept...
15.02.2018   #customer satisfaction #customer relationship management

Omnichannel: engbers Männermode rolls out a new concept

Numerous background processes but only one payment process at the point of sale system

The men’s clothing store engbers has recently completed the test phase of a new omnichannel solution for its in-store point of sale systems. Now the rollout starts in all 320 stores throughout Germany and Austria. The implementation primarily ...

Thumbnail-Photo: Virtus – a step up with footwear innovation...
06.02.2018   #customer satisfaction #app

Virtus – a step up with footwear innovation

Born out of one of Canada's best-respected shoemakers, the decade-long venture of Virtus atelier makes a new move

Since its beginning, proudly Canada-originated Virtus has been dedicated to winning customer’s hearts and heels with high-end quality comfortable service, preventative health and safety created by pioneering 3D scanning technology which did ...

Thumbnail-Photo: Changing the color of 3-D printed objects
02.02.2018   #customer satisfaction #printers

Changing the color of 3-D printed objects

Retail stores could to be able to customize products in real-time

3-D printing has come a long way since the first "rapid prototyping" patent was rejected in 1980. We've evolved from basic designs to a wide range of highly-customizable objects. Still, there's a big issue: once objects are ...

Thumbnail-Photo: ’Shoppertainment’ is the key to increasing sales in-store...
01.02.2018   #customer satisfaction #brick and mortar retail

’Shoppertainment’ is the key to increasing sales in-store

By Mark Thomson, Director of Retail Solutions, Zebra Technologies

In-store retail technology is evolving with great speed, and a growing trend for 2018 is ‘Shoppertainment’, a millennial-led trend where a trip to a shopping centre is as much as seeking an experience as coming home with a product. As ...

Thumbnail-Photo: What shop design can look like: The unique store of Mußler Beauty by...
29.01.2018   #digital signage #consulting

What shop design can look like: The unique store of Mußler Beauty by Notino

Online/offline symbiosis: Inspired by Arabian bazaars and current trends

Mattias Mußler hired Dittel Architekten to implement his new fragrance and beauty product store concept. At Stuttgart’s Gerber shopping mall, the team created an impressive design, which optimally complements the company’s ...

Thumbnail-Photo: Amazon is not the cause but the symptom
29.01.2018   #online trading #customer satisfaction

Amazon is not the cause but the symptom

"Retailers must finally take advantage of their opportunities and stop complaining"

Regardless of what you might think of Amazon, in 2017, the internet giant has pioneered more innovations than any other entity. Amazon Flex, Prime Now, and Amazon Fresh are just some of the projects the U.S. company created to explore new ways to ...

Thumbnail-Photo: Retail of the future: technologies for a smart customer journey...
17.01.2018   #digital signage #customer satisfaction

Retail of the future: technologies for a smart customer journey

Video report shows trends of EuroCIS 2018

The customer is the focus of tomorrow's Customer Journey. Retailers can use interactive, virtual and personalized offers to attract and inspire customers at home, especially in the digital age. We have tried out the latest technologies in the ...

Thumbnail-Photo: Proceed to checkout? Not on your mobile, say researchers...
15.01.2018   #e-commerce #mobile payment

Proceed to checkout? Not on your mobile, say researchers

Shoppers are much less likely to go through with their purchases if they are using phones and tablets to buy goods online

Shoppers hoping to bag a bargain in the post-Christmas sales are much less likely to go through with their purchases if they are using phones and tablets to buy goods online. This is because consumers often worry they are not seeing the full ...

Thumbnail-Photo: EuroCIS 2018: Detego shows digital InStore solutions for the fashion...
12.01.2018   #customer satisfaction #services

EuroCIS 2018: Detego shows digital InStore solutions for the fashion retail industry

Smart fitting room, chatbot und InStore software

Detego, a market leader in real-time business intelligence for the fashion retail industry, will showcase three of its software solutions at EuroCIS, taking place from February 27th to March 1st 2018 in Düsseldorf, Germany. Visitors to ...

Thumbnail-Photo: Click & Collect: More in-store sales thanks to store pickup...
08.01.2018   #online trading #e-commerce

Click & Collect: More in-store sales thanks to store pickup

Opportunity and challenge for the retail sector: Retailers can really benefit from this service

Click and Collect, In-Store Pickup, Click & Go: there are many terms that describe the store pickup process of online orders. Retailers can really benefit from this service; provided that they are armed with a professionally developed concept of ...

Thumbnail-Photo: Retail technology that delivers customer insight...
11.12.2017   #customer satisfaction #video surveillance

Retail technology that delivers customer insight

Use of video analysis for greater profitability and less inventory losses

How can analytics help improve the retail customer experience and ultimately drive sales? What additional customer insight can they provide? How can retailers use this information? And where should they start? These are some of the fundamental ...

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Detego GmbH
Detego GmbH
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8020 Graz
IBM Deutschland GmbH
IBM Deutschland GmbH
Karl-Arnold-Platz 1 a
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HappyOrNot
HappyOrNot
Pyhäjärvenkatu 5 B, 2. Floor
33200 Tampere
ELEKTRA GmbH
ELEKTRA GmbH
Werkstraße 7
32130 Enger
GS1 Germany GmbH
GS1 Germany GmbH
Maarweg 133
50825 Köln
SES-imagotag Deutschland GmbH
SES-imagotag Deutschland GmbH
Bundesstraße 16
77955 Ettenheim
T-Systems Enterprise Services GmbH
T-Systems Enterprise Services GmbH
Fasanenweg 6
70771 Leinfelden-Echterdingen
Inspire Technologies GmbH
Inspire Technologies GmbH
Leopoldstraße 1
78112 St.Georgen
Pierhouse Business Solutions Ltd
Pierhouse Business Solutions Ltd
2 Bourne Mill Business Park, Guildford Road, Farnham
GU9 9PS Surrey
Concept International GmbH
Concept International GmbH
Zweibrückenstr. 5-7
80331 München
iXtenso - Magazin für den Einzelhandel
iXtenso - Magazin für den Einzelhandel
Celsiusstraße 43
53125 Bonn
Motorola Solutions Germany GmbH
Motorola Solutions Germany GmbH
Telco Kreisel 1
65510 Idstein
APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
GfK GeoMarketing GmbH
GfK GeoMarketing GmbH
Werner-von-Siemens-Str. 9
76646 Bruchsal
Epson Deutschland GmbH
Epson Deutschland GmbH
Otto-Hahn-Straße 4
40670 Meerbusch
ShopperTrak
ShopperTrak
St John's Court, Easton St, High Wycombe
Buckinghamshire HP11 1JX
Online Software AG
Online Software AG
Bergstraße 31
69469 Weinheim
prudsys AG
prudsys AG
Zwickauer Straße 16
09112 Chemnitz
GFOS
GFOS
Am Lichtbogen 9
45141 Essen
Arvato Systems GmbH
Arvato Systems GmbH
An der Autobahn 200
33333 Gütersloh