Company News • 09.02.2015

Infinite Peripherals examines best practices for mPOS implementation in retail

New white paper highlights critical steps to ensure success

Infinite Peripherals examines best practices for mPOS implementation in retail...
Source: Infinite Peripherals

As more retailers of all sizes invest in mobile point-of-sale (mPOS) technology, which is now largely regarded as a must-have to remain competitive, leading enterprise mobility device provider Infinite Peripherals, Inc. (IPC) shares the best practices of mPOS implementation to maximize success.

With more than 400,000 mPOS devices in the field today, IPC offers recommendations from the experiences of its own team and its customers in a new white paper, “Best Practices for Implementing mPOS at Retail,” which is available for free download at http://bit.ly/1oDeFk5.

“We wanted to share the lessons we have learned over many years with retailers, who are continually faced with the rapid pace of technology development today.”

“As the first company to mobilize iOS for the enterprise, IPC has a valuable history helping 30 percent of the top 20 U.S. retailers adopt mPOS in order to boost associate productivity and exceed their customers’ expectations – ultimately to build their business,” said Andrew Graham, president and co-founder of IPC. “We wanted to share the lessons we have learned over many years with retailers, who are continually faced with the rapid pace of technology development today.”

Some of the recommendations for mPOS pre-implementation, deployment and measurement shared in the white paper include:

Pre-Implementation

A critical first step is for retailers to identify their motivation for mobile, beyond simply a “me-too” decision that aligns with their competitors. This sets the stage for developing important one-, three- and five-year strategies for mPOS that outline goals and consider software and hardware capabilities, as well as scalable capacities.

Merchants must determine if they will develop their own software, purchase an app off the shelf or hire consultants to create software that is optimized for mobile and designed with an intuitive user interface. Security clearly is a paramount concern, so retailers should work closely with reputable vendors that can provide guidance on compliance with the Payment Card Industry Data Security Standard (PCI-DSS) to help limit liability, as well as those that offer solutions that are compliant with EMV and chip-and-PIN standards.

mPOS Deployment

A pilot test period is standard to assess system performance and debug as necessary; and retailers should perform every capability multiple times to uncover and address any potential issues. Merchants can then roll out the mPOS system to their stores based on the number and location of each.

A welcome advantage of mPOS is that associate training often is quite simple – with a well-developed app and the intuitive interface of smartphones and tablets, staff typically adapt quickly and can help each other. Stores that continue to use legacy equipment should consider incentivizing associates to drive mPOS adoption as the preferred system.

Measurement

Naturally, retailers will want to evaluate the impact of the mPOS system. Areas to assess typically include sales, such as customer wait times in line, sales per hour, transaction amounts, add-on sales and more. Operations analysis can include associate productivity in inventory management and price changes.

Qualitative feedback from associates is important so that retailers can optimize the success of the mPOS system. Merchants also should invite customer input via surveys to better understand the consumer perception and experience.

Read the entire white paper here.

Source: Infinite Peripherals

related articles:

popular articles:

Thumbnail-Photo: Get your business ready for E-commerce!
30.09.2019   #e-commerce #customer satisfaction

Get your business ready for E-commerce!

E-commerce Berlin Expo 2020 starts on the 13th of February 2020

The E-commerce Berlin Expo 2019 gathered more than 55000 visitors, 150 exhibitors and 45+ speakers taking part in the annual fair. The numbers speak for themselves - EBE has become one of the most important e-commerce events in Europe. However, ...

Thumbnail-Photo: 90+ year-old manufacturer redesigns its stores …...
19.09.2019   #consulting #customer satisfaction

90+ year-old manufacturer redesigns its stores …

… making window and door shopping easier, more personalized and enjoyable

Each year we hear about the increase in online sales, and the talk of the demise of brick-and-mortar stores. But, brick-and-mortar stores aren’t going anywhere – if they adapt. And Pella Windows & Doors is adapting.Rather than ...

Thumbnail-Photo: Rewarding customers for sustainable shopping...
29.07.2019   #sustainability #loyalty cards

Rewarding customers for sustainable shopping

Koin Rewards & Fidel bring loyalty and card-linking together

Koin Rewards, the ethical rewards platform built on the blockchain, announced that it has partnered with card linking API Fidel to build a responsible and sustainable rewards program for shoppers.Koin Rewards is working with Fidel to build a ...

Thumbnail-Photo: “What do you have that nobody else has?”...
16.09.2019   #data management #digital marketing

“What do you have that nobody else has?”

Exhibitor statements from the halls of DMEXCO 2019 on marketing trends and technology

We from iXtenso were visiting DMEXCO 2019 and looked around for the latest opportunities and technologies for marketers. We asked some companies what makes their solution unique – here are some answers. ...

Thumbnail-Photo: Mobile shoe closet on the road
27.09.2019   #sales promotion #fashion

Mobile shoe closet on the road

Luxury brand Tamara Mellon with first-ever traveling shoe store

Tamara Mellon, direct-to-consumer luxury brand, is taking their innovative retail concept on the road with the launch of the mobile TM Closet — the first-ever traveling shoe closet.Kicking off in Boston, the TM Closet will be located in ...

Thumbnail-Photo: VKF Renzel takes over exclusive distribution of EasyCubes...
23.10.2019   #product presentation #goods illumination

VKF Renzel takes over exclusive distribution of EasyCubes

The sales promotion specialist VKF Renzel took over the sole distribution of the
EasyCubes product presentation system for the DACH region with effect from
23.09.2019

After VKF Renzel was already involved in the successful product launch, this is now the consistent further development. ...

Thumbnail-Photo: DJ, play me a song while I shop!
18.11.2019   #brick and mortar retail #in-store marketing

DJ, play me a song while I shop!

Can music increase sales volume? Retail store music playlists generated in real-time make it possible

How do you select the right music and ad spots for your retail store to play at just the right time? Do you have an employee who visits every store armed with a USB stick and downloads ready-made playlists to the respective equipment?Are there ...

Thumbnail-Photo: A pearl among commodities: encouraging impulse buys...
11.09.2019   #pos marketing #customer analysis

A pearl among commodities: encouraging impulse buys

How to make the most of wait times

It’s wonderful if customers come to retail stores to buy things. It’s fantastic if they buy more than they planned to purchase. This offers many opportunities, especially for brick and mortar retailers as surveys show: customers are more ...

Thumbnail-Photo: 75 % of millennials abandon in-store purchases...
14.11.2019   #customer satisfaction #brick and mortar retail

75 % of millennials abandon in-store purchases

Zebra study: out-of-stocks drive shoppers to online

Zebra Technologies Corporation today revealed the results of its 12th annual Global Shopper Study, the industry’s only market tracker that analyzes the attitudinal behavior of shoppers, retail associates and retail executives and examines the ...

Thumbnail-Photo: Return on experience: The new kind of customer loyalty...
12.08.2019   #customer satisfaction #customer retention

Return on experience: The new kind of customer loyalty

US retailers benefit if they keep pace with rapid rise in customer expectations

New research conducted by alternative payments provider Klarna across 2,000 US consumers and 250 retail decision makers, reveals that retailers are struggling to retain their customers as consumers today increasingly have zero tolerance for a poor ...

Supplier

APG Cash Drawer
APG Cash Drawer
4 The Drove
BN9 0LA Newhaven
HappyOrNot
HappyOrNot
Innere Kanalstraße 15
50823 Köln
VKF Renzel GmbH
VKF Renzel GmbH
Im Geer 15
46419 Isselburg
POS TUNING Udo Voßhenrich GmbH & Co KG
POS TUNING Udo Voßhenrich GmbH & Co KG
Am Zubringer 8
32107 Bad Salzuflen
loadbee GmbH
loadbee GmbH
Nikolaus-Otto-Straße 13
70771 Leinfelden-Echterdingen