customer experience

Thumbnail-Photo: Nike launches a new digital community and experience...
12.12.2022   #e-commerce #digitization

Nike launches a new digital community and experience

.SWOOSH – a platform that champions athletes and serves the future of sport by creating a home for Nike virtual creations

Nike has launched .SWOOSH, a new digital community and experience which is a home for Nike virtual creations and uses blockchain-powered technology – or what many call “web3” – to offer an inclusive, equitable place for ...

Thumbnail-Photo: Lifebelt digital headquarters in retail?
09.12.2022   #online trading #e-commerce

Lifebelt digital headquarters in retail?

About You and Douglas – How retail can succeed in a digital world

In recent years, some companies that previously relied on their fixed location havebeen forced to switch their business model partially or even completely to e-commerce-but this is not enough to survive in this fast-moving and agile ...

Thumbnail-Photo: Hobro Vinhandel digitizes the store with electronic price tags...
09.12.2022   #digitization #Tech in Retail

Hobro Vinhandel digitizes the store with electronic price tags

Danish wine merchant invests in electronic price tags from Delfi Technologies and a new checkout system

The local wine shop in Hobro (Denmark) has existed for more than 10 years. A growth journey is underway, including a full digitizationof the store. Going from writing price tags in hand to a fully digital solution with a complete overview of and ...

Thumbnail-Photo: Virtual gear for new realities
07.12.2022   #omnichannel #fashion

Virtual gear for new realities

adidas Originals launches inaugural NFT wearables collection

adidas Originals unveils a limited collection of blockchain-based virtual wearables, released as non-fungible tokens (NFTs). Representing the brand’s first NFT collection of wearables, which is a new, interoperable product category adidas ...

Thumbnail-Photo: Experiencing books in a new way
05.12.2022   #brick and mortar retail #app

Experiencing books in a new way

How Hugendubel combines books with gaming to offer its customers a new experience

How do you offer something new to loyal customers and at the same time win over people you couldn't reach before? The bookseller Hugendubel has found a modern and innovative solution: the app "Weltensammler" ("Worlds ...

Thumbnail-Photo: EuroShop 2023 – Are autonomous stores the future of retail?...
05.12.2022   #brick and mortar retail #digitization

EuroShop 2023 – Are autonomous stores the future of retail?

Checkout-free stores: Ringing in the changes

The digitalisation of the retail industry, which has been advancing at a rapid pace in recent years, has also led to equipping physical stores with more and more technological intelligence. ...

Thumbnail-Photo: Ditur.dk: Now with digital prices in the flagship store in Aarhus...
23.11.2022   #digitization #Tech in Retail

Ditur.dk: Now with digital prices in the flagship store in Aarhus

Danish jewellery and watch shop uses electronic shelf labels from Delfi

The growth comet Ditur, known from ‘Løvens Hule’ (Danish TV show) and a massive social media presence, opened its first store in the heart of Aarhus in 2021. To make web prices and promotions visible in the store, Ditur has ...

Thumbnail-Photo: First retailers announced for Royalmount shopping centre...
11.11.2022   #brick and mortar retail #retail

First retailers announced for Royalmount shopping centre

Louis Vuitton, Gucci, Tiffany & Co. and RH with new presence in Montreal's new Midtown destination

Royalmount, Montreal's future destination for over 170 stores including 60 restaurants and experiential attractions, has announced that Louis Vuitton, Gucci, Tiffany & Co., RH, Sandro and Maje have been confirmed for the major new retail and ...

Thumbnail-Photo: CAP3000 namend Worlds Best Shopping Centre 2022...
09.11.2022   #brick and mortar retail #retail

CAP3000 namend 'World's Best Shopping Centre 2022'

MIPIM jury honours shopping centre extension including sea view on the Côte d'Azur

The jury of this year's MIPIM Awards has recognized Altarea Commerce's CAP3000 as the "Best Shopping Centre" in the world thanks to an extension overlooking the sea completed in 2021. ...

Thumbnail-Photo: Bolt launches virtual shopping assistant
28.10.2022   #online trading #e-commerce

Bolt launches virtual shopping assistant

New assistant powers convenient experiences for shoppers and drives higher account registrations, more logged-in shoppers, and conversion for retailers

Bolt, a checkout technology company, today announced the launch of its latest product, Bolt Shopper Assistant, the first virtual shopping assistant of its kind – enabling retailers to turn anonymous guest shoppers into account-holding ...

Thumbnail-Photo: Cooperation offers e-commerce brands customer service AI...
21.10.2022   #online trading #e-commerce

Cooperation offers e-commerce brands customer service AI

New partnership enables e-commerce brands to leverage the best AI automated customer service through a centralized helpdesk

Thankful, a leader in AI-powered written customer service automation, has struck a strategic partnership with Gorgias, a helpdesk for e-commerce used by over 10,000 online merchants. ...

Thumbnail-Photo: Acne Studios unveils its Yorkdale store
19.10.2022   #shop design #fashion

Acne Studios unveils its Yorkdale store

Luxury fashion house unveils new store in Toronto's prestigious Yorkdale complex

Located in the prestigious Yorkdale complex, the first Acne Studios store in Canada opens 19 August 2022. Designed by Swedish architect firm Halleroed, the Toronto project follows the brand’s global store ethos – each location makes ...

Thumbnail-Photo: How the COVID pandemic has upended brick-and-mortar retailing...
17.10.2022   #brick and mortar retail #customer satisfaction

How the COVID pandemic has upended brick-and-mortar retailing

Consumer behavior: “Ten years of digital transformation happened in two years”

There is no question that the Corona pandemic has changed the retail industry. Brian Dammeir, President North America at payment service provider Adyen, explains clearly which developments ...

Thumbnail-Photo: Launch of Walmart Land and Walmart’s Universe of Play...
14.10.2022   #omnichannel #food retail

Launch of Walmart Land and Walmart’s Universe of Play

Roblox community members can check out the Walmart ‘isles’ to collect verch, catch top music artists and unlock exclusive interactive content

Recently, Walmart announced the launch of two new immersive experiences in the metaverse mega-platform, Roblox. Called Walmart Land and Walmart’s Universe of Play, the spaces offer unique interactive content and entertainment for customers, ...

Thumbnail-Photo: Checkout: The right option for every taste
11.10.2022   #Tech in Retail #payment systems

Checkout: The right option for every taste

Find the right self-checkout solution for your store

Scanning goods during the shopping process? At the express checkout? Anywhere my customers engage my employees for payment? The options for checkout are as varied as the spices in the kitchen of a three-star restaurant ...

Thumbnail-Photo: Are regular stores a thing of the past?
28.09.2022   #online trading #e-commerce

Are regular stores a thing of the past?

GlobalData: Online shopping trend to completely change how we shop at physical stores by 2030

People love the convenience of shopping online, and experts at GlobalData believe that, by 2030, this will have an even greater impact on the high street than we see today. ...

Thumbnail-Photo: U.S. food industry is investing heavily in customer experience...
26.09.2022   #Tech in Retail #food retail

U.S. food industry is investing heavily in customer experience

Food retailers pursue strategic differentiation strategies as inflationary pressures increase costs and impact shopping behaviors

Despite a challenging year marked by a persisting pandemic, historic inflation, supply chain bottlenecks and labor shortages, the food industry is making significant investments to meet shoppers’ evolving tastes, according to FMI – The ...

Thumbnail-Photo: Food retailers missing out on revenue opportunities...
23.09.2022   #digitization #coronavirus

Food retailers missing out on revenue opportunities

OSF Digital releases 2022 Grocery Omnichannel Retail Index with insights to accelerate growth and increase loyalty

OSF Digital, an award-winning provider of digital transformation services to companies worldwide, announced the release of the 2022 Grocery Omnichannel Retail Index (ORI) findings in partnership with FMI, the Food Industry Association, and NRF, the ...

Thumbnail-Photo: Instacart announces ‘Connected Stores’ technology...
22.09.2022   #online trading #e-commerce

Instacart announces ‘Connected Stores’ technology

New technology to help grocers seamlessly unify the online and in-store shopping experience

Instacart, a grocery technology company in North America, unveiled Connected Stores – a bundle of six new Instacart Platform technologies that layer on top of existing offerings, helping grocers bring together the best of online ordering and ...

Thumbnail-Photo: The end of the cookie era?
19.09.2022   #online trading #e-commerce

The end of the cookie era?

More and more companies are abandoning the collection of cookies. The reasons are as varied as the possible alternatives

They have been at the heart of online marketing for years and are one of the most important sources of information for many companies when it comes to customers' habits and preferences – cookies. But the era of cookies is coming to an end. ...

Thumbnail-Photo: EuroShop 2023 – Prime time event of the global retail industry...
06.09.2022   #retail #digitization

EuroShop 2023 – Prime time event of the global retail industry

Hot topics that move retail now and in the future – from 26 February to 2 March 2023

Despite a turbulent climate EuroShop 2020 proved a resounding success. 94,339 visitors from 142 countries travelled to the Rhine to learn from 2,287 exhibitors from 56 nations about all aspects, innovations and trends in the global retail world. And ...

Thumbnail-Photo: Fontainbleau Las Vegas reveals innovative retail experience...
02.09.2022   #retail #shop design

Fontainbleau Las Vegas reveals innovative retail experience

Luxury Las Vegas Strip destination plans for immersive shopping

Fontainebleau Development, a designer, builder, owner, and operator of premier hospitality, commercial, retail, and luxury properties, is revealing the first details for the new luxury retail experience to debut within Fontainebleau Las Vegas, the ...

Thumbnail-Photo: In-store marketing measures: the variety of recipes is a challenge, too...
01.09.2022   #POS marketing #digital marketing

In-store marketing measures: the variety of recipes is a challenge, too

With the right seasoning, you can inspire customers and increase sales

In-store marketing measures are versatile and effective ingredients; from audio and scent marketing to visual merchandising and store design, the possibilities for adding a pinch of salt to the shopping experience are almost endless.Our "retail ...

Thumbnail-Photo: Rolling into the future
31.08.2022   #brick and mortar retail #customer satisfaction

Rolling into the future

Why shopping carts can be so much more than they currently are

More and more technology is finding its way into our supermarkets. Already today, self-service checkouts, electronic shelf labels and virtual wayfinding guides are a familiar sight in many stores. But the customer experience usually doesn't ...

Thumbnail-Photo: 6 disruptive ideas for sales promotion in retail...
22.08.2022   #digital signage #consulting

6 disruptive ideas for sales promotion in retail

If you want to sell, you have to captivate, convince and inspire

"Creating a bridge between the product and the shopper" – that’s how one interviewee describes the goal of their marketing efforts. These diverse activities range from talking robots to virtual stores to treasure hunts. ...

Thumbnail-Photo: Gamification in retail: turning shopping into a game...
22.08.2022   #Tech in Retail #app

Gamification in retail: turning shopping into a game

Games and gamification can sound a little bit childish, but major enterprises love gamification as much as users love games

With the retention and engagement crises arise, the retail industry is looking for a remedy. Customer experience has become an important factor for success in retailing. Gamification appears to be a go-to tactic to enhance sales, brand awareness, ...

Thumbnail-Photo: UpWest makes impact in New York with local non-profit GrowNYC...
16.08.2022   #brick and mortar retail #sustainability

UpWest makes impact in New York with local non-profit GrowNYC

Purpose driven brand on a mission to provide comfort for people and planet by donating 1% of sales to non-profits across the US

This year, UpWest has opened two stores in the greater New York area with locations in Williamsburg and Roosevelt Field Mall. Both locations partner with GrowNYC whose mission is to improve New York's quality of life through environmental ...

Thumbnail-Photo: Survey: Most consumers say they buy based on experience vs. price...
08.08.2022   #customer satisfaction #customer analysis

Survey: Most consumers say they buy based on experience vs. price

99% also said they regularly shop online while 97% have purchased through social media

Bazaarvoice has released its latest research, based on a survey of more than 10,000 global shoppers. The report reiterates the importance of engaging shopping experiences and proves that ‘online shopper’ may in the future become a ...

Thumbnail-Photo: A.S. Watson injects additional HK$900M in technology...
25.07.2022   #e-commerce #digitization

A.S. Watson injects additional HK$900M in technology

New investments to deliver easier and faster O+O customer shopping experience

A.S. Watson, an international health and beauty retailer, injects an additional HK$900 million in technology this year to accelerate digital transformation and delivery of its O+O platform strategy. Key technology focus areas include heavy up ...

Thumbnail-Photo: Nike Style is part retail, part creative studio...
21.07.2022   #brick and mortar retail #retail

Nike Style is part retail, part creative studio

New Nike store in Seoul features gender-agnostic zones for style-led collections

Nike’s newest retail concept, Nike Style, has opened in Seoul. It serves a distinct sport lifestyle audience through the lens of style, featuring gender-agnostic zones for fleece, tops, footwear, accessories, and other style-led ...

Thumbnail-Photo: Computer vision in retail: a versatile technology...
11.07.2022   #Tech in Retail #self-checkout systems

Computer vision in retail: a versatile technology

Theft prevention, self-checkout convenience and customer analytics

Two big goals retailers have today are a) to provide a convenient checkout experience and b) to minimize loss and theft. Advanced computer vision technologies are designed to help achieve both goals. ...

Thumbnail-Photo: World Class Retail Store Transformation 2022...
07.07.2022   #retail #digitization

World Class Retail Store Transformation 2022

August 25-26, 2022 | Frankfurt am Main

The leading conference for digital transformation best practices in Europe will take place on August 25-26, 2022 in Frankfurt am Main, Germany. World Class Retail Store Transformation 2022 is an official event of the World Class Series.Discount ...

Thumbnail-Photo: Convenience Experience Report: Demand for short lines, mobile ordering,...
05.07.2022   #food retail #customer experience

Convenience Experience Report: Demand for short lines, mobile ordering, and drive-thru

Americans put convenience stores on par with fast food restaurants

Bluedot introduced the first Convenience Experience Report, a benchmark study that explores consumer sentiment and the customer experience at gas stations and convenience stores (c-stores).The research was based on a survey of 1,570 American ...

Thumbnail-Photo: Walmart putting AR shopping experiences right in customers pockets...
30.06.2022   #Tech in Retail #omnichannel

Walmart putting AR shopping experiences right in customers' pockets

Augmented reality tech at home and in stores

We believe the closest store to our customers is in their pocket, and we are focused on making that always-on experience as easy, engaging and personalized as possible. We now announce two brand-new augmented reality (AR) features on the Walmart ...

Thumbnail-Photo: Visual search – Finding products with images...
28.06.2022   #online trading #e-commerce

Visual search – Finding products with images

Not only the result, but also the user experience is crucial

In online retail, a well-developed and easy-to-use product search is essential for customers. For a high level of convenience and optimal results, this now includes visual search. This means that users can search for similar items using images of ...

Thumbnail-Photo: Alimentation Couche-Tard to roll out smart checkout...
13.06.2022   #Tech in Retail #self-checkout systems

Alimentation Couche-Tard to roll out smart checkout

More than 7,000 stores will get new checkouts using Mashgin's AI-powered technology

Alimentation Couche-Tard Inc. announced it will deploy more than 10,000 Mashgin Touchless Checkout Systems branded as "Smart Checkout," to over 7,000 of its Circle K and Couche-Tard stores during the next three years. The AI-powered ...

Thumbnail-Photo: Amazing Amazon Fresh?
13.06.2022   #mobile payment #Tech in Retail

Amazing Amazon Fresh?

Our iXtenso editor tests an Amazon delivery service. Here he shares his impressions

After last year’s trip to Chicago, and its eventually successful search for an Amazon ‘Go’, iXtenso again had the chance to test the cutting edge of America’s continual evolution into grocery retailing. Astute iXtenso ...

Thumbnail-Photo: H&M explores tech-enabled shopping experiences...
09.06.2022   #customer satisfaction #customer relationship management

H&M explores tech-enabled shopping experiences

H&M launches new in-store shopping experience enabled by technology in the US

The retail experience is rapidly changing and we see increasing customer expectations for broad choice and exceptional convenience. Customers expect retail experiences that are smooth, creative and fun while also catering to their individual, unique ...

Thumbnail-Photo: Smart Stores: Fast shopping on the go
01.06.2022   #Tech in Retail #self-checkout systems

Smart Stores: Fast shopping on the go

Live from EuroCIS: The kitchen help among stores

Hungry for a delicious dish, but not much time? Using a food processor saves time here and offers endless possibilities to satisfy your appetite. It’s the same with Smart Stores: scan the goods and pack them without having to stand in line. Or ...

Thumbnail-Photo: New eBay sneaker store rewards sneakerheads for wearing their kicks...
30.05.2022   #fashion #customer experience

New eBay sneaker store rewards sneakerheads for wearing their kicks

The Wear 'Em Out Store will offer exclusive pricing on collectible kicks to those who wear them out of the store

eBay is setting up shop in Los Angeles with a store that rewards sneakerheads for actually wearing their new kicks out of the store. Open Memorial Day weekend on Fairfax Avenue, the Wear 'Em Out Store will feature some of the most exclusive and ...

Thumbnail-Photo: Turn the watch with a twist of the wrist
23.05.2022   #e-commerce #Tech in Retail

Turn the watch with a twist of the wrist

Interview about gesture control in product viewing

The Berlin-based company Garamantis has equipped a luxury watch store in Hong Kong with gesture control for product viewing. The technology allows the valuable watches to be viewed from all sides without having to touch them - important aspects in ...

35 more articles

Supplier

HappyOrNot
HappyOrNot
Innere Kanalstraße 15
40476 Düsseldorf
salsify
salsify
7 rue de Madrid
75008 Paris
iXtenso - retail trends
iXtenso - retail trends
Heilsbachstraße 22-24
53123 Bonn
Axis Communications GmbH
Axis Communications GmbH
Adalperostraße 86
85737 Ismaning
ROQQIO GmbH
ROQQIO GmbH
Harburger Schloßstraße 28
21079 Hamburg
snabble GmbH
snabble GmbH
Am Dickobskreuz 10
53121 Bonn
Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
SES-imagotag SA
SES-imagotag SA
55 place Nelson Mandela
90000 Nanterre
EuroShop
EuroShop
Stockumer Kirchstraße 61
40474 Düsseldorf
Elo Touch Solutions (Belgium) NV
Elo Touch Solutions (Belgium) NV
Wingepark 5B / 301
3011 Rotselaar
GLORY Global Solutions (Germany) GmbH
GLORY Global Solutions (Germany) GmbH
Thomas-Edison-Platz 1
63263 Neu-Isenburg
Mittelstand 4.0-Kompetenzzentrum Handel
Mittelstand 4.0-Kompetenzzentrum Handel
Am Weidendamm 1a
10117 Berlin