Company News • 06.11.2023

MPREIS Transforms Operations with Zebra Workcloud Task Management™ Software Solution

Austrian food retailer to streamline communication in around 300 stores to improve staff engagement, inventory optimisation, and customer satisfaction

Zebra Technologies Corporation, a leading digital solution provider enabling businesses to intelligently connect software, assets, and people, today announced that a prominent Austrian food retailer, MPREIS, will improve its staff engagement, optimise inventory, and elevate the customer experience with Zebra’s Workcloud Task Management software solution across all of its Austrian stores. 

Established in 1920, MPREIS has around 300 Austrian stores in regions across Tyrol, Vorarlberg, Salzburg, Carinthia, Upper Austria, Styria, and South Tyrol, supported by approximately 6,000 employees and more than 250 regional suppliers. With its innovative culture and desire to create outstanding customer experiences, its leadership team decided to enhance and consolidate communications between its stores and head office colleagues. Leveraging Zebra’s software solution will enable the retailer to optimise processes for staff training, task allocation, and store compliance. 

“We wanted to replace the disjointed use of Sharepoint, email, and other tools in our communications and task management with a new, integrated solution that could streamline and improve processes and also be scaled and integrated with our IT infrastructure,” said Alexander Zickwolf, Head of Sales Development & Support, MPREIS. “The new workflows which are driving greater visibility and efficiency plus the potential cost and time savings have already prompted discussions of expanding this solution deployment to our MPREIS Italian stores.” 

Zebra’s specialist retail software solutions team mapped out MPREIS’ requirements and longer-term transformation plans, creating a bespoke solution which includes Zebra’s Workcloud Task Management software solution plus Workcloud Visual, Workcloud Walk, and Workcloud Forms features for specific workflows and tasks.

Head office staff, district managers and store employees will benefit from real-time communication and collaboration on a single platform accessed via handheld mobile devices and tablets. This solution will also enhance visibility between the head office and stores, enabling efficient execution of in-store displays, seasonal promotional changes, and forthcoming staff training compliance requirements. 

Supplier
Logo: Zebra Technologies Germany GmbH

Zebra Technologies Germany GmbH

Ernst-Dietrich-Platz 2
40882 Ratingen
Germany
Woman scans vegetables
Source: MPREIS.

“Retailers are inundated with challenges inside and outside the store as they strive to give customers what they want and need from their shopping experiences, and we’re seeing how software is helping deliver those outcomes,” said Christoph Saalmann, Regional Lead, DACH Retail Software, Zebra Technologies. “We’re proud to be collaborating with MPREIS, enabling the Tyrolean local retailer to deliver cost and time savings, streamlining their workflows and empowering their business to be more modern and efficient.”  

With Workcloud Task Management, formerly known as Reflexis Task Management, store managers can easily create task lists for corporate, regional, and daily store priorities, distributing them to colleague mobile devices, so they can see which tasks need to be carried out. This gives managers and associates better visibility and more autonomy in their roles. Associates can also receive new urgent task notifications, such as customer enquiries or colleague requests for assistance. When managing visual displays and promotions, associates using Workcloud Visual will leverage project tools and visual features including image capture for regular progress updates with managers.

Workcloud Walk empowers area managers to carry out precise, uniform audits of stores with standardised questionnaires on their devices that can be used across stores. Using this feature, they can create corrective and improvement tasks when needed, allocate those tasks to the right staff member via a new task notification, and see when they are completed. This will support audit improvements with timely, actionable next steps. Additionally, Workcloud Forms will be used to create modern, efficient forms in a few steps, including reports for audits and recording electricity and water meter readings. Changes to employee data can also be updated via Workcloud Forms. 

 KEY TAKEAWAYS 

  • Austrian food retailer MPREIS has selected Zebra’s Workcloud Task Management software solution to digitally transform operations across its head office and around 300 regional stores.
  • This solution will help streamline communications for improved staff engagement and training, compliance, and customer satisfaction. 
  • Implementation is expected to be complete in autumn 2023.  

related articles:

popular articles:

Thumbnail-Photo: Introducing the Design XS Keypad Wall Reader Series...
23.07.2024   #access control #authentication

Introducing the Design XS Keypad Wall Reader Series

A New Level of Security and Convenience for Access Control

Leading global access solutions provider Salto Systems, part of SALTO WECOSYSTEM, is thrilled ...

Thumbnail-Photo: How Smart Cash Management Can Enhance Customer Satisfaction and...
13.08.2024   #customer satisfaction #Tech in Retail

How Smart Cash Management Can Enhance Customer Satisfaction and Engagement

Exclusive report from apg Solutions EMEA Ltd. shows possible solutions

More and more retailers are integrating cash payment at self-checkout (SCO). The reason for this is that consumers want to have the choice of how they pay. In times of high inflation, people want to know exactly what they are spending.But ...

Thumbnail-Photo: Fashion retail: mobile discovery, more convenient shopping...
04.07.2024   #online trading #brick and mortar retail

Fashion retail: mobile discovery, more convenient shopping

How Breuninger is breaking boundaries with omnichannel

Breuninger, with twelve stores in Germany and another in Luxembourg, provides a traditional shopping experience ...

Thumbnail-Photo: Cash Management with the apg® Note Acceptor...
06.08.2024   #security #cashpoints

Cash Management with the apg® Note Acceptor

Stand-alone or as addition to the smarttill® Suite

Theft and counterfeit fraud are significant threats to retailers, underscoring the need for secure cash management solutions.For reliable bill validation and secure storage of high-volume bills, the apg® Note Acceptor is an essential tool. It ...

Thumbnail-Photo: ITL showcase age & identity technology at  Seamless Europe...
09.09.2024   #brick and mortar retail #access control

ITL showcase age & identity technology at Seamless Europe

Innovative Technology offer a range of products that are ideal for retailers who are looking to implement age estimation technology ...

Thumbnail-Photo: Time saving made easy
18.07.2024   #brick and mortar retail #software applications

Time saving made easy

Use of technology in retail: focus on increasing efficiency and customer satisfaction

Task management software is one of the retail solutions designed to help shops save time and ...

Thumbnail-Photo: Successful customer loyalty in times of change: how to win with...
31.07.2024   #brick and mortar retail #sustainability

Successful customer loyalty in times of change: how to win with omnichannel

Challenges and trends in a cross-channel strategy

How has customer loyalty changed? Why is a well thought-out omnichannel strategy crucial ...

Thumbnail-Photo: Introducing the Salto Glass XS Reader Series...
10.07.2024   #RFID (radio frequency identification) #access control systems

Introducing the Salto Glass XS Reader Series

Redefining Smart Access Control

Salto proudly unveils the Glass XS Reader Series, an innovative line of products ...

Thumbnail-Photo: Intelligent shopping assistant: how can it help in the store?...
26.06.2024   #brick and mortar retail #app

Intelligent shopping assistant: how can it help in the store?

Practical examples of use in DIY stores and fashion stores

Product search, navigation, shopping basket management and checkout: intelligent shopping assistants can now be integrated into ...

Thumbnail-Photo: Transform Customer Interactions with apg® Customizable Kiosk Floor Stand...
06.08.2024   #customer experience #kiosk applications

Transform Customer Interactions with apg® Customizable Kiosk Floor Stand

The leading provider of point-of-sale cash management and retail solutions, proudly announces the launch of its new Kiosk Floor Stand.

This innovative stand is designed to revolutionize customer service in various business environments through its high adaptability and user-focused design.The apg® Kiosk Floor Stand is unique in its ability to meet the diverse needs of different ...

Supplier

SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
apg Solutions EMEA Ltd.
apg Solutions EMEA Ltd.
4 The Drove
BN9 0LA Newhaven
Zebra Technologies Germany GmbH
Zebra Technologies Germany GmbH
Ernst-Dietrich-Platz 2
40882 Ratingen
Innovative Technology Ltd.
Innovative Technology Ltd.
Innovative Business Park
OL1 4EQ Oldham