Company News • 05.02.2016

Consistent data for customer touchpoints in all sales channels

Wincor Nixdorf presents new version of its modular software for retail

Photo: Consistent data for customer touchpoints in all sales channels...
Source: Wincor Nixdorf

Consumers expect retailers to offer them a consistently good shopping experience, no matter the channel. Whether “offline” in the shop itself or online in the web store and on the road with a smartphone – the same data and information must be available anytime, anywhere. To enable that, Wincor Nixdorf is presenting TP.net 6.0, a new version of its modular software for retail companies, at EuroCIS 2016. It delivers consistent and transparent ordering and shopping processes across all sales areas.

Click & collect, reserve & collect, instore ordering, return to store: Consumers now expect retailers to be able to provide these service functions that link brick-and-mortar and digital sales channels. However, such requirements often run up against technological obstacles in practice. That is because the IT structures of most retailers have evolved over time and are characterized by a large number of individual applications from different software developments. Integrating these systems via interfaces usually involves a lot of cost and effort and also entails the risk of downtimes.

Wincor Nixdorf solves this challenge by means of a modular, service-oriented platform concept: At EuroCIS 2016, Wincor Nixdorf is presenting TP.net 6.0, a functionally and architecturally optimized version of its comprehensive software solution for the optimization of store processes, analysis of business processes and omnichannel retailing. Modular means: TP.net and the other components of the TP Application Suite have been developed in accordance with the building block principle and can be integrated fully or partly in existing infrastructures. The software platform’s entire architecture, which has been optimized with the new release, is based on a clear business logic and aims towards real-time availability of consistent data, information and processes for all sales channels. The data from typical sources of information, such as stocks, cross-channel transaction data or customer information, is thus available in consistent form at the customer touchpoints at the stores (such as at traditional POS systems and self-checkouts, at kiosk terminals and on mobile devices like tablets), as well as for enterprise functions at the level of headquarters (via interfaces to the ERP system, e-commerce applications or CRM systems).

Thanks to this architecture and TP Application Suite’s individual software modules, such as TPOMM for standardizing merchandise management and ordering processes in online or stationary retail, or TPCustomer360 for selective, personalized addressing of customers in all channels, retail companies can adapt their processes specifically to their requirements and those of their customers.

The software platform with its individual applications thus enables:

  • Consistent handling of identical business processes in different channels
  • Extensive support for cross-channel customer service concepts 
  • A consistent customer experience with an innovative shopping experience across all sales channels.

With its new TP.net version 6.0, Wincor Nixdorf will showcase sample applications, processes and functionalities of its platform solution at EuroCIS 2016 (February 23 through 25, 2016, Düsseldorf Exhibition Center, Hall 9, Booth C26).

The mobile solutions and omnichannel solutions from Wincor Nixdorf will also be presented as part of the presentation program that accompanies the trade fair. Sabine Grün, Head of Retail Industry Marketing at Wincor Nixdorf, will give a talk on the subject of “Explore the store with mobile solutions”. Users will also talk about their experiences with Wincor Nixdorf solutions. Claude Gerber, Head of IT at Calida AG, will present the SAP Order Management solution Wincor Nixdorf has installed at the global clothing group. And a speaker of s.oliver will hold a presentation on the omnichannel concepts of the international fashion company.

Supplier
Logo: Diebold Nixdorf

Diebold Nixdorf

Heinz-Nixdorf-Ring 1
33106 Paderborn
Germany
Source: Wincor Nixdorf

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