consulting

Thumbnail-Photo: COVID-19 lockdowns kill small businesses
24.02.2021   #consulting #coronavirus

COVID-19 lockdowns kill small businesses

Snackable Solutions community for actionable tips to survive

The government lockdowns in response to the COVID-19 pandemic may destroy small businesses. In response to widespread lockdowns on small businesses around the United States, Dennis Consorte founded Snackable Solutions. It is a community where ...

Thumbnail-Photo: Bra-shopping during COVID-19 pandemic
15.12.2020   #brick and mortar retail #customer satisfaction

Bra-shopping during COVID-19 pandemic

M&S launches contact-free bra fit service in England & Wales

On Thursday 3rd December M&S has launched a contact-free bra fit service at 64 of its biggest stores in England & Wales.The contact-free offering will be run by M&S’s team of lingerie experts and the consultations will include the ...

Thumbnail-Photo: 4 tips on how to handle customer complaints
13.08.2020   #customer satisfaction #consulting

4 tips on how to handle customer complaints

How you can effectively respond to negative reviews and use them to be a benefit to your company

Most retailers don’t like customer complaints. Plus, they also mean extra work. Yet ignoring complaints is not a great long-term strategy because any bad customer experience can haunt your brand if it becomes public. That’s why retailers ...

Thumbnail-Photo: Custom-tailored: new in-store safe shopping journey solution...
13.05.2020   #brick and mortar retail #consulting

Custom-tailored: new in-store safe shopping journey solution

Suitsupply reinvents retail experience including virtual pre-shopping

Suitsupply, the global men's tailoring brand built on radically personal customer experiences, launches new retail journey as stores reopen. The upside of being global, and the staggered timelines of the outbreaks around the world, is the ...

Thumbnail-Photo: Our bot is happy to assist you
31.03.2020   #consulting #customer relationship management

Our bot is happy to assist you

Chatbots and AI virtual assistants automate customer service

Chatbots and virtual assistants – some think they are creepy, others consider them a part of daily life. Either way, they patiently answer frequently asked questions related to the opening hours of the nearest supermarket.By now, some ...

Thumbnail-Photo: Tired of paperwork? It’s time for AI!
26.03.2020   #brick and mortar retail #consulting

Tired of paperwork? It’s time for AI!

Artificial intelligence helps small and medium-sized retailers to tackle accounting

Accounting - A term that is synonymous with stress for many businesses. The minds behind sevDesk felt the same way, which prompted them to develop accounting software that tackles the annoying paperwork. In this interview, CEO Fabian Silberer talks ...

Thumbnail-Photo: Leveraging your retail strengths with digitization and automation...
16.02.2020   #brick and mortar retail #consulting

Leveraging your retail strengths with digitization and automation

Oliver Voßhenrich of POS Tuning talks about EuroShop 2020 and the promise of process optimization

Retailers have to make multiple decisions every day as it pertains to the point of sale (POS) according to the managing director of POS Tuning. He explains how digitization and automation help the industry to minimize manual processes and free up ...

Thumbnail-Photo: Wow factor affects the bottom line at Denmarks largest garden center...
22.01.2020   #consulting #electronic shelf labels (ESL)

Wow factor affects the bottom line at Denmark's largest garden center chain

ESL results in time savings for employees and creates a positive customer experience

The rollout of electronic shelf labels is in progress at Plantorama, which expects both economic and operational benefits by replacing the paper shelf labels in all of the chain's garden centers. Staff members need more time for customers and it ...

Thumbnail-Photo: 90+ year-old manufacturer redesigns its stores …...
19.09.2019   #brick and mortar retail #customer satisfaction

90+ year-old manufacturer redesigns its stores …

… making window and door shopping easier, more personalized and enjoyable

Each year we hear about the increase in online sales, and the talk of the demise of brick-and-mortar stores. But, brick-and-mortar stores aren’t going anywhere – if they adapt. And Pella Windows & Doors is adapting.Rather than ...

Thumbnail-Photo: Automatic staff call system boosts the quality of advice...
13.08.2019   #consulting #workforce deployment

Automatic staff call system boosts the quality of advice

xplace and Saturn launch pilot project using Retail Analytics

A pilot project initiated by the system integrator xplace and Saturn addresses how information about customer behaviour in bricks-and-mortar retailing can improve service quality. The pilot is initially being run in the Saturn markets Berlin ...

Thumbnail-Photo: Digital natives value brick and mortar stores …...
11.07.2019   #brick and mortar retail #customer satisfaction

"Digital natives" value brick and mortar stores …

… more than their parents or grandparents

Despite clear differences in expectations among shoppers of different generations, almost half of retailers (44 percent) have made no progress in tailoring the in-store shopping experience according to a recent study conducted by Oracle NetSuite, ...

Thumbnail-Photo: The customer is always right? Two customers might spell trouble!...
09.05.2019   #brick and mortar retail #consulting

The customer is always right? Two customers might spell trouble!

How salespeople can handle customers who bring company along

Customers rarely shop alone. Most of them shop with family or friends. The other person might not always be in a good mood, patient or friendly. Can the salesperson simply ignore the other person in these instances? How should he or she handle this ...

Thumbnail-Photo: City management fights vacant storefronts and supports retailers...
21.11.2018   #brick and mortar retail #consulting

City management fights vacant storefronts and supports retailers

Insights from city manager Nicole Halves-Volmer from Delmenhorst

Modern city management always includes cooperation with the retailers of a city. The charismatic city manager Nicole Halves-Volmer works with passion for the city of Delmenhorst and talks in the interview about campaigns with and for retailers.For ...

Thumbnail-Photo: Perfectly fitting clothes to prevent retail returns...
13.07.2018   #e-commerce #customer satisfaction

Perfectly fitting clothes to prevent retail returns

Product recommendations based on a person’s body data

Interview with René Stampfl, Sales Director at Fision Technologies How wonderful it would be if the clothes you order online would fit you perfectly right out of the box. What sounds like wishful thinking, could soon become a ...

Thumbnail-Photo: Only what the boss himself would wear makes it onto the clothes hanger...
16.04.2018   #brick and mortar retail #consulting

Only what the boss himself would wear makes it onto the clothes hanger

Visiting the Herrenbude in Köln-Ehrenfeld

Custom, authentic and exclusive – words that describe the product selection of the small fashion store called Herrenbude in Köln Ehrenfeld (a city district of the German City of Cologne). It’s a concept that is able to keep up with ...

Thumbnail-Photo: What shop design can look like: The unique store of Mußler Beauty by...
29.01.2018   #customer satisfaction #consulting

What shop design can look like: The unique store of Mußler Beauty by Notino

Online/offline symbiosis: Inspired by Arabian bazaars and current trends

Mattias Mußler hired Dittel Architekten to implement his new fragrance and beauty product store concept. At Stuttgart’s Gerber shopping mall, the team created an impressive design, which optimally complements the company’s ...

Thumbnail-Photo: Live video shopping: in-store personal shopping assistance for online...
13.12.2017   #consulting #video cameras

Live video shopping: in-store personal shopping assistance for online customers

Barbara Frères guides customers with video chat technology

The Barbara Frères Boutique in Düsseldorf specializes in designer children’s fashion. To position itself in the omnichannel world, the fashion boutique doesn’t just offer an online store, a chat function and curated outfit ...

Thumbnail-Photo: Brands failing to deliver on chat customer experience...
29.09.2017   #customer satisfaction #consulting

Brands failing to deliver on chat customer experience

Only 15 percent of consumers are always happy with their chat services, an Eptica study finds

Consumers increasingly want to use chat for customer service – but companies are failing to meet their changing expectations. Nearly three quarters (72 percent) of consumers say a good chat experience will make them more loyal – however ...

Thumbnail-Photo: Digital signage in pharmacies: better consulting with new technologies...
04.08.2017   #digital signage #consulting

Digital signage in pharmacies: better consulting with new technologies

Pharmacies need a shopping experience too

Touchscreens, open display behind the counter and digital consultation counters: A look inside the Rathausapotheke (English: Rathaus Pharmacy) at the HUMA shopping center in St. Augustin raises the bar when it comes to digital signage. Its goal is ...

Thumbnail-Photo: Support in the fight against fraudulent shoppers...
20.06.2017   #e-commerce #consulting

"Support in the fight against fraudulent shoppers"

Interview with Attorney Yvonne Bachmann about the German Händlerbund eBay Study 2017

Selling products on portals like Ebay or Amazon seems to be easy at first glance. However, retailers should consider some things to be legally on the safe side. We talk with Yvonne Bachmann about pitfalls and best practice. ...

Thumbnail-Photo: Smart use of virtual shelves at the POS
30.01.2017   #consulting #touch screens

Smart use of virtual shelves at the POS

Extending the retail sales floor and providing exceptional customer service

They fit onto the smallest sales floors and are still able to show the entire product portfolio: virtual shelves. That is also why they have become increasingly popular over the past three years. Retailers like EP: and Knauber also rely on this ...

Thumbnail-Photo: Overregulation: Burdening Americas small retailers...
22.05.2016   #consulting

Overregulation: Burdening America's small retailers

Survey finds seven in 10 small retailers ‘overwhelmed’ by government regulations and mandates

The expanding scope and cost of government regulation are placing new burdens on America’s small businesses, hindering their ability to create jobs and drive economic growth, according to a new survey released today by the National Retail ...

Thumbnail-Photo: Retail Think Tank warns of a costly quarter ahead for UK retailers...
18.05.2016   #consulting #retail

Retail Think Tank warns of a costly quarter ahead for UK retailers

Margins are expected to come under pressure too in Quarter 2, as the weak pound is already causing retailers pain

The health of the UK retail sector is expected to dip in Q2 2016, as retailers bear the brunt of soaring costs. The National Living Wage, a weak sterling, continued investment in channel shifts and rising petrol prices are expected to significantly ...

Thumbnail-Photo: RetailNext hires Mark King as Senior Account Director...
17.05.2016   #consulting

RetailNext hires Mark King as Senior Account Director

Retail Analytics veteran to spearhead industry leader’s agressive expansion in U.K and Europe

RetailNext has announced the addition of industry veteran Mark King to its European offices, joining the organization as a Senior Account Director, responsible for leading and managing the company’s  aggressive growth in the United ...

Thumbnail-Photo: International trade is a major supporter of U.S. employment...
17.05.2016   #consulting

International trade is a major supporter of U.S. employment

TPP would bring ‘significant positive impact’ for retailers, consumers

The recently negotiated Trans-Pacific Partnership trade agreement will have a positive impact on both retailers and American consumers once enacted, according to a new report released today by the National Retail Federation. “This ...

Thumbnail-Photo: One Giant Leap for Retail
10.05.2016   #consulting

"One Giant Leap for Retail"

CNN Series on the future of retail featuring MaxMedia campaign launch

Digital retail experience agency MaxMedia will follow its recent CNN profile with the launch of a new awareness campaign. "One Giant Leap for Retail" will include a speaking tour, industry articles, and a series of webinars aimed at ...

Thumbnail-Photo: Return to a less exuberant market in 2016
10.05.2016   #consulting

Return to a less exuberant market in 2016

Five strategic insights for companies pursuing M&A in the consumer and retail industry

A new report by A.T. Kearney, "Consumer and Retail M&A 2016: Has the Consumer-Retail M&A Market Lost its 'Froth'?," predicts that while deal volumes for large, more established businesses will stay at 2015 levels, ...

Thumbnail-Photo: Bizerba reports record sales and 19 percent growth...
03.05.2016   #consulting

Bizerba reports record sales and 19 percent growth

Fiscal year 2015 a full success

Bizerba recorded sales of 598.6 million euros and 19 percent growth in its fiscal year 2015 as a result of sales increases in all regions worldwide. Main growth drivers included the strong demand for Bizerba’s weighing, slicing and labeling ...

Thumbnail-Photo: Alexander Otto receives ICSC Trustees Distinguished Service Award...
21.04.2016   #consulting #shoppingcenter

Alexander Otto receives ICSC Trustees Distinguished Service Award

Otto has been an ICSC member since 2000

Alexander Otto, CEO, ECE Projektmanagement GmbH & Co. KG and the former chair of ICSC’s European Advisory Board, has received the 2016 ICSC Trustees Distinguished Service Award. The decision to award him this honour was made with the ...

Thumbnail-Photo: World Food aisle leaves good taste for shoppers...
15.04.2016   #consulting

World Food aisle leaves good taste for shoppers

But almost a third of world food shoppers find it a confusing aisle to browse

Seven out of 10 shoppers who buy from the world foods aisle say they enjoy the experience, making it an even more popular part of the supermarket to browse than wine, which 56% claim to enjoy shopping for, or fresh fruit (53%) and fresh vegetables (51%).

Thumbnail-Photo: Shopper expectations will continue to rise
15.04.2016   #consulting

Shopper expectations will continue to rise

Four trends predicted to shape the future of global food retailing

Genuine revolutions in food retailing are rare, but we’re living through one now. That’s the view of Joanne Denney-Finch, the chief executive of the food and grocery researchers IGD.

Thumbnail-Photo: Mom-And-Pop vs. The Big Box: Both can win in emerging markets...
31.03.2016   #consulting

Mom-And-Pop vs. The Big Box: Both can win in emerging markets

Surviving local retailers have benefitted from the market efficiencies that the big chains have implemented

Over the past two decades, so-called "big box" stores have transformed the retail landscape in emerging markets, but not in the way many local store owners and policymakers had feared.

Thumbnail-Photo: Lots of IT-Trends, innovations and case studies...
29.01.2016   #consulting #EuroCIS

Lots of IT-Trends, innovations and case studies

EuroCIS Forum and Omnichannel Forum: Detailed programme now online

At EuroCIS leading international IT providers present their latest tailor-made products and solutions for retail, on the one hand, while on the other, the EuroCIS Forum and the Omnichannel Forum offer an extensive series of lectures over the three days of the event.

Thumbnail-Photo: Christmas Click & Collect shoppers experienced issues with their orders...
20.01.2016   #online trading #e-commerce

Christmas Click & Collect shoppers experienced issues with their orders

Many Brits online would switch to shopping with an alternative retailer

More than a third (36%) of Christmas Click & Collect shoppers encountered issues with their ‘Click & Collect’ orders, according to the second annual JDA/Centiro Christmas Customer Pulse report (conducted online by ...

Thumbnail-Photo: Retail imports wind down after end of holiday season...
20.01.2016   #consulting #retail

Retail imports wind down after end of holiday season

"This is the time of year when the retail supply chain catches its breath"

With the holiday season over, import cargo volume at the nation’s major retail container ports is expected to slowly decline through the first quarter of the year, according to the monthly Global Port Tracker report released today by the National Retail Federation and Hackett Associates.

Thumbnail-Photo: Seminar on Shopper Research and Shopper Insights...
15.01.2016   #consulting #signage systems

Seminar on "Shopper Research and Shopper Insights"

Prof. Hendrik Schröder informs on methods and insights of shopper research

Lately, interest in shopper research, shopper insights and shopper marketing has significantly increased. The Chair of Marketing and Retailing at the University of Duisburg-Essen is offering a seminar on methods and insights of shopper research.

Thumbnail-Photo: Insights for Women Impacting Storebrand Excellence...
15.12.2015   #consulting

Insights for Women Impacting Storebrand Excellence

Solutions for Retail Brands (S4RB) are now a partner of the non-profit professional development organization

Retail brand and supplier engagement specialists Solutions for Retail Brands (S4RB) are now a proud partner of Women Impacting Storebrand Excellence (WISE), a non-profit professional development organization within the store brand industry. The ...

Thumbnail-Photo: FMI reaffirms supermarket industry support for common sense bill...
03.12.2015   #consulting #retail

FMI reaffirms supermarket industry support for common sense bill

Food Marketing Institute (FMI) has reaffirmed the supermarket industry’s strong support for legislation (H.R. 2017). Introduced by Representatives Cathy McMorris Rodgers (R-WA) and Loretta Sanchez (D-CA), that is being marked up by the ...

Thumbnail-Photo: Potential for 135.8 million holiday shoppers to shop online, in stores...
03.12.2015   #consulting

Potential for 135.8 million holiday shoppers to shop online, in stores thanksgiving weekend

Although nearly 60 percent of holiday shoppers had already started checking off their shopping lists by November 10, millions more are eagerly waiting to hear what retailers have in store – and online – for the biggest holiday shopping ...

Thumbnail-Photo: Elastic Path releases second ebook ‘The Future of Commerce’...
03.12.2015   #consulting #retail

Elastic Path releases second ebook ‘The Future of Commerce’

How to get senior decision makers on board for your next digital project

Elastic Path Software has published the second volume in its ebook series entitled “The Future of Commerce: Critical Commerce Conversations To Have Today With Your C-Suite.” Part of a series on experience-driven commerce, the new ...

Thumbnail-Photo: Cardlytics releases holiday consumer spending report...
30.11.2015   #consulting

Cardlytics releases holiday consumer spending report

Last-Minute shopping is on the rise & Black Friday spending is shrinking

Cardlytics has released a new report revealing key consumer shopping trends for the upcoming holiday season. The report incorporates transaction history data from millions of U.S. consumers to provide retailers with unique insights as they ...

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