consulting

Thumbnail-Photo: Cardlytics releases holiday consumer spending report...
30.11.2015   #consulting

Cardlytics releases holiday consumer spending report

Last-Minute shopping is on the rise & Black Friday spending is shrinking

Cardlytics has released a new report revealing key consumer shopping trends for the upcoming holiday season. The report incorporates transaction history data from millions of U.S. consumers to provide retailers with unique insights as they ...

Thumbnail-Photo: Companies wireless infrastructures are overwhelmed...
18.11.2015   #consulting #WLAN

Companies wireless infrastructures are "overwhelmed"

Internet of Things, new devices and services are putting pressure on retail

Zebra Technologies released survey results indicating 46 percent of retail,transportation and logisticsbusinesses are operating on “overwhelmed” wireless infrastructures. More than half (53 percent) of surveyed companies in ...

Thumbnail-Photo: Morrisons takes the tough decisions
12.11.2015   #consulting #management consultancy

Morrisons takes the tough decisions

Planet Retail sees the Q3 numbers from Morrisons as indicative of limited progress in terms of topline like-for-like performance. However, we are encouraged by new management’s willingness to take the tough decisions exiting convenience in ...

Thumbnail-Photo: Loss of customers at German discounters
10.11.2015   #consulting

Loss of customers at German discounters

Difficult times for Aldi, Lidl & Co

Being cheap is no longer enough: According to a recent survey conducted by GfK, the German discounters have lost 1.3 percent in sales volume from January to September 2015. This is in stark contrast to the classical supermarkets, which are looking ...

Thumbnail-Photo: Norma shows interest in Tengelmann
10.11.2015   #consulting

Norma shows interest in Tengelmann

Discounter offers talks about the acquisition of stores

The subject has been moving the retail sector in Germany for months already. And now – just around two weeks before the public hearing on the acquisition of Kaiser's Tengelmann by Edeka - the food discounter Norma has also expressed ...

Thumbnail-Photo: Digital not yet delivering
04.11.2015   #consulting #multichannel commerce

Digital not yet delivering

Multichannel integration challenges impacting revenue

A study from global ecommerce consultancy Salmon has explored the most important aspects of digital commerce in Britain, analysing how companies across a range of sectors rate their performance in digital channels. The findings reveal ...

Thumbnail-Photo: ICSC welcomes Sandra de Jenken as new Managing Director Europe...
02.11.2015   #consulting #shoppingcenter

ICSC welcomes Sandra de Jenken as new Managing Director Europe

The International Council of Shopping Centers (ICSC) is pleased to welcome Sandra de Jenken as new European Managing Director. Sandra brings several years of experience working for the French government and organising major events – having ...

Thumbnail-Photo: Online grocery delivers huge potential
29.10.2015   #consulting

Online grocery delivers huge potential

Many shoppers would really enjoy today’s online grocery experience

More than four in 10 (42% of) grocery shoppers in the UK could potentially be converted to online shopping, according to research being unveiled at IGD’s Online & Digital Summit this week, offering huge opportunities for growth in this ...

Thumbnail-Photo: Winners in UK grocery will be those embracing shopper power...
29.10.2015   #consulting

Winners in UK grocery will be those embracing shopper power

Retailers and their suppliers are already reconsidering how to use their floor space

The winners in UK food and grocery will be those that continue to embrace shopper power and create solutions to keep pace with changing shopper habits. This is one of the predictions based on new research, outlined in a speech today by IGD chief ...

Thumbnail-Photo: 86 percent of shoppers avoid a store with long queues...
23.10.2015   #consulting #queue management

86 percent of shoppers avoid a store with long queues

Almost nine out of ten shoppers avoid a store if its queues are too long

A survey of 2,000 UK consumers, conducted for Box Technologies and Intel, reveals the full extent of consumer frustration, with 70% of respondents saying they are unlikely to return to a store if they have to wait for a long time on just one ...

Thumbnail-Photo: EMV credit cards ‘overwhelming’ for small retailers...
22.10.2015   #consulting #payment systems

EMV credit cards ‘overwhelming’ for small retailers

Lack of PIN ‘extremely frustrating’

A gift shop owner told Congress today that making the change to chip-and-signature credit cards has been “overwhelming” for many small businesses and that owners are disappointed that without PINs they are being pressured to make an ...

Thumbnail-Photo: ICSC European advisory board introduces new chair...
15.10.2015   #consulting #shoppingcenter

ICSC European advisory board introduces new chair

The International Council of Shopping Centers (ICSC) announces the appointment of Josip Kardun, CEO of the Atrium Group as the new Chair of ICSC’s European Advisory Board. The official handover from Alexander Otto, CEO of ECE ...

Thumbnail-Photo: Diversity can improve stores sales performance...
14.10.2015   #consulting #personnel management

Diversity can improve stores' sales performance

Matching levels of racial diversity between store employees and the surrounding community impacts the store unit's sales performance

The new study from the Naveen Jindal School of Management at UT Dallas merges two opposing views on diversity in the workplace, said Dr. Orlando Richard, associate professor of organizations, strategy and international management and lead ...

Thumbnail-Photo: Kewill announces CEO transition
07.10.2015   #consulting #personnel management

Kewill announces CEO transition

Francisco Partners appoints new CEO and COO for next phase of growth

Kewill announced that Bob Farrell has decided to transition his role as CEO of the company to Doug Braun, effective immediately. Farrell will continue to support the transition through December. “I am excited about the opportunity to again ...

Thumbnail-Photo: 15 year high in consumer morale as Brits are more upbeat...
01.10.2015   #consulting

15 year high in consumer morale as Brits are more upbeat

Retailers urged to capitalise on their online investment to ride consumer confidence

British consumer morale unexpectedly rose in August to match June’s 15-year high, as low inflation and a recent pick-up in wages made Britons more upbeat about their financial prospects. With a just a month or two until the peak online ...

Thumbnail-Photo: Today’s consumers primarily want a seamless customer journey...
01.10.2015   #consulting #mobile payment

"Today’s consumers primarily want a seamless customer journey"

Interview with Robert Wucher, Head of Technology and Digital Client Solutions, GfK

To understand what services customers expect today, retailers should know exactly what touchpoints their customers use to get in touch. Only then can they align their sales approach, advertising and services accordingly. Robert Wucher, Digital ...

Thumbnail-Photo: Bad weather in August held off crucial sales...
28.09.2015   #consulting

Bad weather in August held off crucial sales

The weather could also find some retailers in difficulties later in the season

The statistics for Retail Sales have been released, but even though they report a sustained period of growth year on year, the figures actually reveal that when broken down month on month, the growth statistics are minimal – and the bad ...

Thumbnail-Photo: African Retail Development Index points to promising new markets for...
21.09.2015   #consulting

African Retail Development Index points to promising new markets for global retailers

Gabon, Botswana and Angola provide retailers with diverse options for retail expansion in Africa

A.T. Kearney’s 2015 African Retail Development Index (ARDI) reconfirms the potential of many nations throughout Africa—not just oft-discussed markets like Nigeria and Ghana, but also small, dynamic markets such as Gabon, the ARDI’s ...

Thumbnail-Photo: The DNA of the future retail CEO
14.09.2015   #consulting

The DNA of the future retail CEO

New research by the World Retail Congress and Green Park

The boards of nine out of every 10 retail companies will be past their sell-by date within five years, according to initial findings of new research by the World Retail Congress and Green Park. The report, which will be a hot topic for debate at ...

Thumbnail-Photo: Volker Smid joins Searchmetrics as new CEO
14.09.2015   #consulting

Volker Smid joins Searchmetrics as new CEO

Experienced business manager joins after senior roles at HP, Novell and Holtzbrinck Publishing Group

Search and content performance leader Searchmetrics today announced that Volker Smid has been appointed CEO with immediate effect. Based on his senior management experience with HP and Novell and extensive knowledge of the online sector, Smid ...

Thumbnail-Photo: China remains top grocery market
10.09.2015   #consulting

China remains top grocery market

India and 'MINTs' among fastest growing

Chinese grocery sales are set to grow by a third between now and 2020 and reach US$1.5tn per year, according to IGD’s new forecasts. China will comfortably retain its position as the largest grocery market although others will grow ...

Thumbnail-Photo: Generation Consumer has arrived
10.09.2015   #online trading #customer satisfaction

Generation Consumer has arrived

Retailers at the forefront of opportunity to capitalise on the rise of consumerisation of technology

Roll over millennials and pack your bags Gen X, there is a new kid in town: Generation Consumer has arrived! This is one of the key findings of a major research project into the online shopping preferences across the UK conducted by Tryzens, a ...

Thumbnail-Photo: Poor customer service puts revenue at risk
09.09.2015   #consulting

Poor customer service puts revenue at risk

Back-to-School fails to provide lift for brick-and-mortar sales

RetailNext has released its monthly Retail Performance Pulse for the U.S., showing a 7.3 percent year-over-year decrease in sales on a 9.9 percent decline in traffic at physical stores for the retail month of August.  As a season, ...

Thumbnail-Photo: Shoprite to open store in Tete, Mozambique
31.08.2015   #consulting #shop planing

Shoprite to open store in Tete, Mozambique

Africa’s largest food retailer is opening a new store later this year

Africa’s largest food retailer, Shoprite, is opening a new store in the Town of Tete, Mozambique later this year. Property development company, Terrace Africa, confirmed Shoprite as their anchor tenant and indicated that the new shopping ...

Thumbnail-Photo: Retail expert Marge Laney turns industry focus on fitting rooms...
27.08.2015   #consulting #customer relationship management

Retail expert Marge Laney turns industry focus on fitting rooms

New conversations about customer engagement via the fitting room

Fitting room expert and author Marge Laney is prompting new conversations about customer engagement via the fitting room following the release of her book "Fit Happens; Analog Buying in a Digital World".  Laney and her ...

Thumbnail-Photo: Pop-Up retail now worth £2.3 billion to UK economy...
27.08.2015   #consulting #shop concepts

Pop-Up retail now worth £2.3 billion to UK economy

Despite this growth, technology continues to hold the sector back

Pop-up retail is now worth £2.3 billion to the UK economy according to Britain’s Pop-Up Retail Economy, the second annual report into the pop-up sector from Centre for Economics and Business Research (Cebr). The report, ...

Thumbnail-Photo: Brace yourselves for a surge in mobile printing...
13.08.2015   #consulting #printers

Brace yourselves for a surge in mobile printing

How smartphones and tablets are changing the way users print, scan and manage documents

A survey carried out by the International Data Corporation (IDC) suggests that in spite of the business value that can be derived from mobile printing, support for it amongst businesses remains low. For managed service provider Annodata, ...

Thumbnail-Photo: 83 percent of supply chain executives struggle with globalization...
13.08.2015   #consulting #supply chain management

83 percent of supply chain executives struggle with globalization

60 percent of enterprises cite the complex needs of multiple supply chains

Supply chains are being held back by the effects of globalisation, according to a new survey, with 83% of executives from leading enterprises claiming to see only average or poor performance. Over 60% said this is primarily due to the ...

Thumbnail-Photo: Canadian consumer spending up 6.08 percent
10.08.2015   #consulting

Canadian consumer spending up 6.08 percent

Consumer confidence remained high in Q2

Canadian consumer spending rose just over six per cent in the second quarter of 2015 on a year-over-year basis, according to the MonerisMetrics quarterly Report released by Moneris Solutions Corporation. This is the third consecutive quarter in ...

Thumbnail-Photo: Convenience facing stiff competition for top-up spend...
10.08.2015   #consulting

Convenience facing stiff competition for top-up spend

The definition of top-up shopping itself is changing

Convenience stores are the most used format for top-up shopping, with 60% of shoppers visiting them for this type of trip, according to IGD’s latest ShopperVista research. This is because their network is widespread, making them easily ...

Thumbnail-Photo: Willard Bishop delivers first comprehensive study of online grocery...
06.08.2015   #online trading #consulting

Willard Bishop delivers first comprehensive study of online grocery shopping

Willard Bishop released its 2015 eCommerce SuperStudy, highlighting opportunities in online grocery shopping.  Key insights include a list of top tier CPG manufacturers that are winning the fair-share-battle for food and non-food sales ...

Thumbnail-Photo: ”An experience that goes beyond mere shopping“...
31.07.2015   #consulting #shoppingcenter

”An experience that goes beyond mere shopping“

Interview with Ulrich Wölfer, Chief Development Officer, mfi management für immobilien GmbH

The mfi GmbH wants to turn shopping into an experience in their centers by offering a variety of gastronomic options, comprehensive services, and consistent customer focus. One example of this is the Palais Vest in Recklinghausen, which opened last ...

Thumbnail-Photo: Tech Data adds Acer Liquid Leap wearables to its retail wardrobe...
27.07.2015   #consulting

Tech Data adds Acer Liquid Leap wearables to its retail wardrobe

Tech Data UK has been appointed as a distributor for the Acer Liquid Leap range of smart wearables devices, giving retailers and online sellers the opportunity to maximise sales potential with this pace-setting line of wristband products. The ...

Thumbnail-Photo: ICSC launches new report
27.07.2015   #consulting #shoppingcenter

ICSC launches new report

The socio-economic contribution of European Shopping Centres

The International Council of Shopping Centers (ICSC) presented its new report on “The socio-economic contribution of European Shopping Centres” yesterday evening during a thought-provoking panel discussion by industry leaders hosted in ...

Thumbnail-Photo: Digital skills high on retail’s shopping list...
27.07.2015   #consulting #personnel management

Digital skills high on retail’s shopping list

Retailers need to attract graduates and workers with digital and customer services skills

The report ‘Sector insights: skills and performance challenges in the retail sector’ highlights that recruiting technically skilled people and upskilling the existing workforce will be crucial for the sector to take full advantage ...

Thumbnail-Photo: Next Generation POS: The role of cash and ePayments...
24.07.2015   #consulting #epos systems

Next Generation POS: The role of cash and ePayments

How to match a cash drawer to your retail environment

Mobility and payment are hot topics in retail, With tablets making major inroads into store environments and mobile wallet finally gaining traction, transactions can occur anywhere increasing convenience for customers and ...

Thumbnail-Photo: Shopper frustrations can be prevented by a robust POS system...
24.07.2015   #consulting #POS systems

"Shopper frustrations can be prevented by a robust POS system"

Interview with Justin Guinn, Retail Market Researcher at Software Advice

Today, many shoppers choose to stop doing business with small retailers. This could be prevented by a robust POS system, but many retailers still don’t have one in place. iXtenso has talked about this to Justin Guinn, retail market ...

Thumbnail-Photo: Visual Thinking appoints new talent for retails resurgence...
20.07.2015   #consulting

Visual Thinking appoints new talent for retail's resurgence

Carl Smallshaw joins the team

Retail agency Visual Thinking has announced a new high-level addition to its team, with the appointment of retail design heavyweight, Carl Smallshaw. In his new position Carl will touch many aspects of the agency's work for major UK and ...

Thumbnail-Photo: Shopping center concepts in flux
20.07.2015   #consulting #shoppingcenter

Shopping center concepts in flux

Customers focus on individuality and quality of experience

The big success of eCommerce is not just a problem for small retailers in city centers – shopping mall operators also need to face competition by online retail and create new incentives for customers to continue frequenting their ...

Thumbnail-Photo: Inmar acquires Scanner Applications
16.07.2015   #consulting #marketing planing

Inmar acquires Scanner Applications

Delivering the industry’s first single-source solution for consumer and trade promotions

Promotion industry veterans Inmar and Cincinnati-based Scanner Applications today announced Inmar’s acquisition of Scanner Applications. Joining Scanner Applications and Inmar creates an unmatched suite of consumer and trade promotion ...

Thumbnail-Photo: Imports increasing as retailers prepare for back-to-school...
16.07.2015   #consulting

Imports increasing as retailers prepare for back-to-school

Import cargo volume at the nation’s major retail container ports is expected to increase 7.3 percent this month over the same time last year as retailers stock up for the busy back-to-school season, according to the monthly Global Port Tracker ...

Thumbnail-Photo: Sharing knowledge positively impacts innovation in retail...
14.07.2015   #consulting

Sharing knowledge positively impacts innovation in retail

When a customer shops in a clothing store, a sales associate may learn more about what the customer wants by initiating a conversation, or he or she may recommend pieces to complete an ensemble. To provide more personalized services, a store may ...

Thumbnail-Photo: TXT Retail partners with ebp consulting to continue expansion in Asia...
14.07.2015   #consulting

TXT Retail partners with ebp consulting to continue expansion in Asia Pacific

TXT Retail, provider of end-to-end planning solutions in retail, has announced that it has partnered with ebp consulting, a global firm which operates with extensive process and retail expertise, to support its expansion in the Asia Pacific ...

Thumbnail-Photo: Aptos launches new brand
29.06.2015   #customer satisfaction #consulting

Aptos launches new brand

Readies retailers to engage customers differently

Aptos, formerly Epicor Retail Solutions, announced its official launch as an independent company and new brand, following its spin-off from Epicor Software Corporation. Leveraging years of experience as a leading provider of technology and ...

Thumbnail-Photo: Research examines the ROI benefits of RFID for retail...
17.06.2015   #consulting #RFID (radio frequency identification)

Research examines the ROI benefits of RFID for retail

New ROI research and estimation tool helps retailers evaluate future RFID decisions

As shopper expectations continue to grow, inventory accuracy and visibility is a business imperative - and it starts with RFID. To help retailers determine if they are a good candidate for RFID, ChainLink Research has developed a comprehensive new ...

Thumbnail-Photo: Reputations of America’s top retail companies continue to improve...
17.06.2015   #customer satisfaction #consulting

Reputations of America’s top retail companies continue to improve

Amazon, Publix and Whole Foods are America's most reputable retail companies

For the third year in a row, Amazon claims the top spot in Reputation Institute’s annual survey of America’s top 50 most reputable companies in the retail industry. Reputation Institute (RI) is the world’s leading consulting and ...

Thumbnail-Photo: Collaboration on ecommerce globalization research...
15.06.2015   #online trading #e-commerce

Collaboration on ecommerce globalization research

Retailers must consider numerous factors before expanding ecommerce operations

L2, a benchmarking and education firm that measures the digital competence of consumer brands, and Amplience, the leading Big Content platform provider, have announced a partnership to research and identify the process of successful ...

Thumbnail-Photo: TOMRA wins Business of the Year Award
15.06.2015   #consulting #award

TOMRA wins Business of the Year Award

Winner is being recognized as one of the best European companies in terms of
demonstrating innovation, business ethics and financial success

TOMRA was named the winner of the European Business of the Year Award in the category for companies with a turnover of €150m or higher. TOMRA was one of ten finalists for this award category. As the winner of this award, TOMRA is ...

Thumbnail-Photo: NRF foundation receives $800,000 grant
12.06.2015   #consulting #associations

NRF foundation receives $800,000 grant

Assessing opportunities for industry-wide training and workforce development

As a part of Walmart and the Walmart Foundation’s $100 million commitment to industry workforce development, an $800,000 grant has been awarded to the NRF Foundation. Through this grant the NRF Foundation will work with employers to ...

Thumbnail-Photo: 85 percent of consumers prefer to shop at physical stores...
10.06.2015   #retail #consulting

85 percent of consumers prefer to shop at physical stores

Survey reveals that brick-and-mortar remain critical revenue driver for retailers

Despite the hype around e-commerce and online shopping, consumers still look to shop in the physical store. To help retailers better understand customer preferences, TimeTrade, the leading provider of online appointment scheduling, surveyed ...

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