Company News • 27.06.2012
Central Bank upgrades ATMs through NCR SelfServ ATMs with SDM
NCR Corporation (NYSE: NCR) today announced that Central Bank, which services Provo, Utah and the surrounding communities, will deploy 10 NCR SelfServ ATMs to revamp its ATM network. The new ATMs include NCR’s Scalable Deposit Module (SDM) technology, and replace older machines including some from a competing manufacturer.
The NCR SelfServ ATMs deployed by Central Bank are designed to meet customer demands for fast, convenient service. NCR’s SDM is the only technology on the market that allows consumers to deposit both cash and checks simultaneously, in any orientation, through a single slot. SDM enables consumers to make a deposit at twice the speed of using a regular ATM.
Comprehensive NCR software also will enhance the operational efficiency of the machines. Since launching SDM in 2010, NCR has received orders for the solution from more than 140 community banks and credit unions.
“As the ATM channel continues to evolve and becomes a more vital touch-point for customer interaction, we wanted to refresh our existing ATM capabilities with newer, more customer-centric technology,” said Kathleen Johnson, senior vice president, Bank Operations for Central Bank. “We are confident that our new fleet of NCR ATMs equipped with advanced single-slot deposit technology will help us deliver the superior service we demand for our customers.”
Central Bank will integrate NCR software to improve manageability and ensure superior customer service. NCR APTRA Exchange will help Central Bank run its ATM network, giving it flexible, remote control of its network to manage software patches and locate and resolve issues quickly.
“We value our growing relationship with Central Bank, and as their partner we make every effort to help them deliver premium service to their customers,” said Michael O’Laughlin, senior vice president, NCR Financial Services. “All NCR’s SelfServ ATMs are designed with the end user in mind and it is our goal to ensure seamless integration of hardware, software and services that will provide financial institutions with the best possible ATM network.”