Company News • 03.08.2015

Customer Contact Expo looks to the future with eCommerce Expo partnership

Event for the customer service industries will once again co-locate with eCommerce Expo

Customer Contact Expo looks to the future with eCommerce Expo partnership...
Source: UBM

The UK’s largest event for the contact centre and customer service industry, Customer Contact Expo will celebrate its 16th year when it returns to London’s Olympia this autumn.

Taking place from 30th September to 1st October the free to attend event will provide valuable insight, product innovations and unrivalled networking opportunities across the two days.

Customer Contact Expo will once again run alongside eCommerce Expo, the UK’s biggest marketplace for buyers and suppliers of the latest ecommerce technology, products and services. The two shows annually welcome over 11,000 visitors and offer a great opportunity to discover the latest trends and technologies within these two complementary sectors.

Helen Curl, Event Director for Customer Contact Expo, said: “We are incredibly excited about the show this year, we want to take this opportunity to showcase just how far this industry has come but also really look at the direction that it is heading. The role of those working within call centres and customer services has shifted dramatically in recent years and it is great that we can reflect this with our comprehensive education offering along with new product launches and fantastic networking opportunities.”

With unrivalled support from key trade associations including the UK Contact Centre Forum, Call Centre Managers Association and The Forum, Customer Contact Expo will once again bring the leading names in customer services and the contact centre industry together to discuss the prominent issues affecting the sector including single customer view, consistent Omni & Multi channel delivery, employee engagement and Big Data whilst also enabling visitors to source the latest products and services that have launched this year.  

Don’t miss the most exciting product launches of 2015

Over 150 exhibitors are confirmed for Contact Centre Expo this year, with every angle of the industry covered, confirmed participants include Interactive Intelligence, Mitel, Voiance, Salesforce.com, Conversocial, plus  over 20 new exhibitors to the show in 2015.

Three dedicated solutions theatres will also showcase bite-sized product tasters in the core areas of People, Technology and Future Solutions.

The co-locate with eCommerce Expo provides an additional 180 market-leading suppliers covering everything from social commerce to digital marketing and security. With more than 300 leading companies from across the ecommerce, customer service and contact centre sectors all under one roof visitors will be able to get hands on with the very latest developments in these fast-paced industries.

Free-to-attend conference programme

This year Customer Contact Expo is producing its most comprehensive education programme to date, providing the very latest information and knowledge on how to motivate staff whilst meeting ever-increasing customer expectations in the digital, always-on age.

For the second year the highly acclaimed conference programme at Customer Contact Expo will be free to attend, with three theatres offering expert opinions from the leading names in customer service, along with case studies from Virgin Media, BT and Gumtree, best practice guides and exclusive access to training and professional development.

Alongside the Customer Contact Expo education programme eCommerce Expo will provide an additional 50+ seminar sessions, dedicated Customer Theatre hosting a range of sessions focused on the customer needs as well as 12 top-level Keynote presentations from industry heavyweights, in 2014 these included speakers from Google, Facebook, Tesco and PayPal.

Additional highlights within the education programme at Customer Contact Expo include an exclusive one day taster session from the University of Ulster Business School’s BSC in Customer Contact Planning and Management, run in conjunction with The Forum. There will also be the opportunity to participate in a half day Introduction to Contact Centre Management course from the Call Centre Managers Association and a member workshop on home working from the UK Call Centre Forum.

Registration is now open for Customer Contact Expo 2015, to register for a badge visit http://live.callcentre.co.uk/register_2015/.

Source: UBM

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