Product • 26.02.2008

NCR Introduces World’s First Self-Service Returns Solution

New NCR FastLane™ Self-Return allows consumers to scan and return purchases

NCR FastLane Self-Return
NCR FastLane Self-Return

Busy consumers increasingly look to retailers for time savings and convenience at every point in their shopping experience, and returning purchases is no exception. In fact, a recent NCR Corporation (NYSE: NCR) survey showed that 64 percent of consumers consider the ease of returns as somewhat or very important.

Now, a new self-service solution – NCR FastLane Self-Return – enables retailers to provide more queue-busting convenience to their customers during the often time-consuming and frustrating merchandise return process.

“The ease of returning products is a significant factor in a consumer’s purchasing decision. Our research finds that over half of consumers would prefer to shop at stores that offer a self-service solution to help speed returns,” said Mike Webster, vice president, NCR Self-Service Solutions. “The first solution of its kind, NCR FastLane Self-Return provides retailers with a new vehicle for enhancing the consumer experience and building customer loyalty, while also improving staffing and operational efficiencies.”

In a typical retail environment, the solution allows shoppers to return goods for a refund on their own by first scanning the item(s) and entering relevant product information. Next, the item is inspected by a store associate who can approve the return. A reimbursement is then issued in the manner the item was originally purchased – debit, credit, cash or gift card.

To maximize retailers’ investments, NCR FastLane solutions are supported by NCR’s global services team, which offers a portfolio of services – including consulting, deployment, integration, hosting and support – to meet individual retailer needs.

Supplier
Logo: NCR GmbH

NCR GmbH

Steinerne Furt 67
86176 Augsburg
Germany

related articles:

popular articles:

Thumbnail-Photo: Helpful customization or furtive manipulation?...
26.02.2020   #customer satisfaction #data management

Helpful customization or furtive manipulation?

How Germans see personalization of online services

To ensure that our online experience is closely tailored to our interests and preferences, algorithms collect our personal data and analyze our online behavior. The data collected are used to infer sensitive information and to shape our digital ...

Thumbnail-Photo: Cloud access control for retail companies
27.01.2020   #security #security management

Cloud access control for retail companies

SALTO KS Keys as a Service: Manage access wire-free and in real-time

With SALTO KS Keys as a Service, all types of wholesalers and retailers, chain restaurants and banks can manage access to all shops, locations, offices and warehouses/storage rooms wire-free and in real-time. This enhances loss prevention, helps to ...

Thumbnail-Photo: Saving time and money: More POS systems
30.03.2020   #pos systems #cashpoints

Saving time and money: More POS systems

Saving you time, energy, and space – Traditional checkouts are so yesterday. "Multi Device" is the new way to go

Mobile or hybrid point-of-sale systems are the latest must-have technology and a major trend right now. Rolf Thomann, CEO of the Swiss company 4POS AG explains why retailers increasingly rely on them and describes the many key features and ...

Thumbnail-Photo: Cloud access control for Fairytale Frozen Yogurt...
10.02.2020   #security #security management

Cloud access control for Fairytale Frozen Yogurt

SALTO Solutions presents the SALTO KS cloud-based access control system

Fairytale Frozen Yogurt wanted more flexibility than a mechanical locking system could provide for its six stores. They achieved this thanks to the SALTO KS cloud-based access control system. The six shop entrance doors were equipped with electronic ...

Thumbnail-Photo: Wow factor affects the bottom line at Denmarks largest garden center...
22.01.2020   #consulting #electronic shelf labels (ESL)

Wow factor affects the bottom line at Denmark's largest garden center chain

ESL results in time savings for employees and creates a positive customer experience

The rollout of electronic shelf labels is in progress at Plantorama, which expects both economic and operational benefits by replacing the paper shelf labels in all of the chain's garden centers. Staff members need more time for customers and it ...

Thumbnail-Photo: The cash register capable of everything
18.02.2020   #customer satisfaction #epos systems

The cash register capable of everything

Flexible use from manned checkout to self-checkout point

Customers walking through the store with their own cash register on hand? This versatility of shop technology and shop fittings corresponds to the change in brick and mortar retail. MAGO wants to help retailers to meet this challenge with ...

Thumbnail-Photo: Digital tool helps MENY in the fight against food waste...
13.02.2020   #sustainability #app

Digital tool helps MENY in the fight against food waste

Printing discount labels directly from the app

After a convincing test, Dagrofa rolls out the food waste app ‘Whywaste’ in all the Danish MENY stores. At MENY in Solrød, the store has already managed to achieve a significant reduction in food waste. In addition to the app, the ...

Thumbnail-Photo: Consumer survey: social distancing is changing shopping habits...
10.04.2020   #brick and mortar retail #payment systems

Consumer survey: social distancing is changing shopping habits

Touchless or self-checkout options preferred for instore shopping during COVID-19 pandemic

Nearly two-thirds of consumers are changing their grocery shopping habits in response to the worldwide COVID-19 pandemic, according to a recent consumer survey from Shekel, pioneers in advanced weighing technologies. And 87 percent of shoppers say ...

Thumbnail-Photo: Successful local grocery store: Here is the recipe...
10.01.2020   #electronic shelf labels (ESL) #food retail

Successful local grocery store: Here is the recipe

Fast price adjustment with electronic shelf labels

Many small local grocery stores have difficulty getting a profitable business, but in the Danish cottage area between Nymindegab and Hvide Sande, the local Min Købmand store in Bjerregaard has found the recipe to be successful. Now, the ...

Thumbnail-Photo: Poindus VariPOS TSE Solution
11.02.2020   #security #pos systems

Poindus VariPOS TSE Solution

TSE for German fiscal regulations

Kassensicherungsverordnung (KassenSichV) regulates the technical requirements for electronic recording and security systems, such as Point-of-Sale (POS) systems & electronic cash registers in order to end the manipulation and potential tax ...

Supplier

Delfi Technologies GmbH
Delfi Technologies GmbH
Landgraben 75
24232 Schönkirchen
StrongPoint
StrongPoint
Isafjordsgatan 5
164 40 Kista
Adasys GmbH – a Poindus Company
Adasys GmbH – a Poindus Company
Max-Planck-Straße 10
70806 Kornwestheim
GLORY Global Solutions (Germany) GmbH
GLORY Global Solutions (Germany) GmbH
Thomas-Edison-Platz 1
63263 Neu-Isenburg
SES-imagotag Deutschland GmbH
SES-imagotag Deutschland GmbH
Bundesstraße 16
77955 Ettenheim
APG Cash Drawer (Germany)
APG Cash Drawer (Germany)
Leichtmetallstr. 22a
42781 Haan-Gruiten
Checkpoint Systems GmbH
Checkpoint Systems GmbH
Ersheimer Str. 69
69434 Hirschhorn a. Neckar
SALTO Systems GmbH
SALTO Systems GmbH
Schwelmer Str. 245
42389 Wuppertal
VR Payment GmbH
VR Payment GmbH
Saonestraße 3a
60528 Frankfurt am Main