Company News • 20.08.2015
Offering eCommerce merchants integrated online payments and fraud solution
Computop and ACI Worldwide partner: The new service will offer merchants unique insight into their fraud risk
Computop, a leading global payment service provider (PSP) has signed an agreement with global payments specialist ACI Worldwide to provide merchants an integrated online payments and fraud prevention solution powered by ACI's ReD Shield, a premier card-not-present (CNP) fraud detection and prevention solution for eCommerce merchants. The new service will offer merchants unique insight into their fraud risk and online customer activity, helping them to combat fraud and increase conversion rates.
While 3D Secure* (3DS) authentication is a successful and established fraud prevention scheme in the card-not-present environment, some merchants say it contributes to so-called ‘basket abandonment' (i.e. shoppers abandoning an online purchase before proceeding to pay), and therefore to a reduction in sales.
By using Computop Paygate integrated with Red Shield, merchants will be able to make an informed choice about whether or not to refer a transaction to 3D Secure. All transactions will undergo a thorough risk assessment ahead of any potential call out for 3DS authentication. If the transaction is low risk, the merchant may choose to approve without calling out to 3DS. If it is high risk, it can be declined automatically, avoiding the need to request a 3DS authentication. If the level of risk is ambiguous, then a request can be made for further validation through 3DS, via ReD Shield. This process will give those merchants that have ‘basket abandonment' concerns the freedom to choose which transactions warrant the added protection of 3DS.
Ralf Gladis, CEO and co-founder, Computop, said, "ReD Shield adds great value to Computop's fraud solutions. Its in-depth statistics and manual review interface will help our customers simultaneously avoid fraud and improve conversion. What we are offering here is a contextual fraud prevention solution to help assess and act on risk factors before merchants are at the point of no return."
Andy McDonald, European sales director, Payments and Fraud, ACI Worldwide, added, "We are delighted to partner with Computop. As eCommerce sales continue to rise globally, a growing number of merchants and PSPs recognise the benefits of a reliable online fraud prevention solution, delivered by expert risk analysts and informed by global fraud intelligence. Our solution not only offers a highly sophisticated level of fraud prevention, but enables eCommerce merchants to exercise choice over authentication processes-offering a better customer experience and increasing online sales."