Interview • 21.10.2019

POS Terminals: Control center in your pocket

Mobile, flexible, secure? – What business needs do POS systems have to meet today?

Man in jeans and white shirt standing in the meadow smiling into the camera...
Source: CCV

At the store, on the go or at the customer's home - POS terminals can be easily used in many settings, offering businesses greater flexibility.

In this interview, Reinhard Blum, CEO of CCV Deutschland GmbH talks about the advantages of this technology, explains how this is transforming the traditional cash register landscape and reveals why there is a trend toward smartphone use.

What are the key features of a POS system today?

Reinhard Blum: The POS increasingly serves as the control center and hub of a business. Apart from payment processing, smart POS systems can manage many applications and processes, including inventory management, customer relationship management or customer loyalty programs. The simplicity and usability of the system is also a key feature. Having said that, secure payment processing is still its top priority.

More and more retailers choose mobile POS terminals. What are the advantages of this type of solution?

Enhanced flexibility in retail operations – today you use it at the store, tomorrow you can use it on the go or directly at the customer. This is made possible by mobile terminals with integrated Wi-Fi and 4G communication modules. Nowadays, this is a popular solution for restaurants, where a durable, long-lasting battery and built-in printer are equally important. The idea is for personnel not having to rely on a fixed cash register. In the future, smartphones will also play an increasingly important role in the mobile segment, as is evidenced by the respective adoption rate and use of ApplePay or GooglePay.

There are many hardware choices today and the same applies to operating systems. Which one is best suited for retail applications in your opinion?

Brick and mortar retail has very unique needs and requirements, making it quite difficult to recommend “the one and only” operating system. As I have mentioned earlier, there is a trend toward smartphone-based operating systems. There are obvious advantages to this, as we are all familiar with the user interface of our own smartphone. Generation Z, which grew up with digital technologies like smartphones will demand this type of everyday usability. Having said that, before anyone starts to fret about this: when it comes to payments, extra protected, so-called hardened operating systems are used as derivatives of popular smartphone operating systems.

Hand holding silver smartphone in the air
Android-based payment solution CCV Mobile A920 in view
Source: CCV

Can all the necessary functions be integrated in one device today or do retailers still need multiple devices at the POS?

Yes, the market already offers all-in-one solutions. When it comes to cashless payment aspects, the interface is especially important, referring to the communication between the cash register and the terminal for example. It has to work flawlessly to facilitate a seamless checkout process for retailers and customers. This is where CCV relies on many, positive collaborations with multiple partners. In the future, the market will reflect a trend toward all-in-one solutions that are more modern, more compact, lightweight and flexible in their use.

You have already positioned your company for future growth in the payment solution sector. Are you well-prepared?

Our Android-based CCV Mobile A920 payment solution makes us stand out from competitors as an innovative solutions provider. Our team is highly committed and masters the resulting challenges with ease. Our customers and partners have also recognized the added benefits of our solution and publish their own apps in our CCVStore. That’s why we look forward to a bright future.

You are celebrating your 25th anniversary this year. What are you most proud of in your company’s rich history?

There are so many aspects - but I should definitely point out our evolution from EL-ME to CCV Deutschland. It all started with heat cost allocators (1994) and pocket card readers (1996), transitioned to modern payment systems and server solutions (2003) for wholesale businesses and has now led us to Android payment systems (2019). That’s a remarkable development and accomplishment over the last quarter-century. We are a company that has never stood still. The business model of EL-ME and now CCV is constantly evolving. 

What are your plans for the future? What’s next for CCV?

In the coming years, Android payment terminals will become increasingly important in Germany, as will self-service solutions, including solutions for vending machines involving contactless payment options. This helps retailers save resources, while consumers save valuable time. Cashless and contactless payments are crucial factors in this setting.

Interview: Katja Laska

related articles:

popular articles:

Thumbnail-Photo: The global state of autonomous stores
18.12.2023   #Tech in Retail #self-checkout systems

The global state of autonomous stores

The stores are located in various retail segments such as food retail, fashion, electronics, convenience stores and fast food.

In a highly competitive global retail landscape, autonomous stores are an emerging force that addresses changing consumer behaviors, reduces operational costs, improves profitability, and powers revenue growth strategies. Advancements in autonomous ...

Thumbnail-Photo: MPREIS Transforms Operations with Zebra Workcloud Task Management™...
06.11.2023   #customer experience #software developement

MPREIS Transforms Operations with Zebra Workcloud Task Management™ Software Solution

Austrian food retailer to streamline communication in around 300 stores to improve staff engagement, inventory optimisation, and customer satisfaction

MPREIS has around 300 Austrian stores in regions across Tyrol...

Thumbnail-Photo: EuroCIS 2024 - technology special
11.12.2023   #online trading #e-commerce

EuroCIS 2024 - technology special

The latest technology solutions and trends for you and the retail sector

At EuroCIS 2022 from February 27 to 29, 2024, the Leading Trade Fair for Retail Technology, we will be looking at all the important and current topics relating to technology in retail: AI and Machine Learning, Payment, Connected Retail, Seamless Store and Smart Energy Management and many more.

Thumbnail-Photo: Nedap teams with Foot Locker to extend RFID project...
05.10.2023   #omnichannel #software applications

Nedap teams with Foot Locker to extend RFID project

Foot Locker successfully matches supply and demand in newly opened stores in Eastern Europe using RFID technology

Nedap the global leader in RFID solutions, announces that multi-brand sports fashion and apparel retailer Foot Locker has successfully extended Nedap iD Cloud to its new, Eastern European stores. The objective is to offer the best possible ...

Thumbnail-Photo: Unified Commerce Platform in focus
24.10.2023   #omnichannel #software developement

Unified Commerce Platform in focus

Handover at REMIRA: Dirk Bingler supersedes Stephan Unser as CEO

REMIRA is setting the course for future development of the company: On November 1, Dirk Bingler (48) will become the new CEO of the supply chain and omnichannel software expert headquartered in Dortmund. The previous CEO Stephan Unser (62) moves to ...

Thumbnail-Photo: EuroCIS 2024: Go beyond today!
16.10.2023   #retail #Tech in Retail

EuroCIS 2024: Go beyond today!

27 to 29 February 2024 will see the Who’s Who of Europe’s retail technology sector meet in Düsseldorf

Go beyond today! EuroCIS at the end of February will once again show solutions and products for the retail of the future @Messe DüsseldorfIn late February, numerous companies will again exhibit solutions and products for retailers to shape and ...

Thumbnail-Photo: Toshiba Launches New ELERA™ Security Suite to Address the Industry’s...
22.09.2023   #cashpoints #customer experience

Toshiba Launches New ELERA™ Security Suite to Address the Industry’s Challenges Around Shrink

Toshiba’s A.I.-powered solution empowers retailers across the globe to better manage loss prevention and protect profits

Security Suite from Toshiba Global Commerce Solutions empowers retailers to minimize shrink...

Thumbnail-Photo: New German vending partner for ITL
30.11.2023   #Tech in Retail #cash management

New German vending partner for ITL

Innovative Technology (ITL) have recently announced Bernd Boddart as their latest trading partner

Bernd Boddart will be supplying their cash validation and biometric age verification solutions to the German vending market. Bernd Boddart, based in Mönchengladbach, Germany, have 30 years of experience in the field of coffee machines, table ...

Thumbnail-Photo: Out of Stock in Retail and innovative solutions to avoid them...
07.11.2023   #brick and mortar retail #customer satisfaction

Out of Stock in Retail and innovative solutions to avoid them

Due to various events, the availability of goods in retail will be increasingly restricted from 2022, with the result that customers cannot find in food retail the products they wish to buy, because those products are sold out, are temporarily ...

Supplier

Zebra Technologies Germany GmbH
Zebra Technologies Germany GmbH
Ernst-Dietrich-Platz 2
40882 Ratingen
Innovative Technology Ltd.
Innovative Technology Ltd.
Innovative Business Park
OL1 4EQ Oldham
REMIRA Group GmbH
REMIRA Group GmbH
Phoenixplatz 2
44263 Dortmund
Captana GmbH
Captana GmbH
Bundesstraße 16
77955 Ettenheim