multichannel commerce

Thumbnail-Photo: The state of mobile apps for retailers study...
18.08.2015   #online trading #e-commerce

"The state of mobile apps for retailers" study

Showing how the mobile mind shift is changing retailers' mobile strategies

RetailMeNot, Inc., the operator of the world's largest marketplace for digital offers, released today the findings of an August 2015 study it commissioned from Forrester Consulting that looks at how smartphones and apps are changing ...

Thumbnail-Photo: Empowered shoppers propel retail change
22.07.2015   #online trading #customer satisfaction

Empowered shoppers propel retail change

The realities of remaining a "ready retailer"

The 2015 UPS Pulse of the Online Shopper study looks closely into market trends, consumer behavior, and opportunities for retailers. Today’s empowered shoppers are propelling retail change. To stay competitive, retailers must continually ...

Thumbnail-Photo: Six trends to know when selling to millennials...
20.07.2015   #online trading #e-commerce

Six trends to know when selling to millennials

How retailers can get hip to the greatest (digital) generation

Despite the many promising headlines, there's no magic bullet for capturing the millennial consumer. There are overarching trends, though, and you'll need to know them and build your strategies around them. But to be a successful ...

Thumbnail-Photo: Digital tools create new shopper journeys
16.07.2015   #online trading #customer satisfaction

Digital tools create new shopper journeys

Impact of social and mobile in deconstructing the shopper journey

Epsilon has released findings from its Digital Shopping Tool Impact Study 2015. The study shows how people are shopping, what’s guiding their purchasing decisions and what tools they are using before, during and after purchase. The ...

Thumbnail-Photo: Aptos launches new brand
29.06.2015   #consulting #customer satisfaction

Aptos launches new brand

Readies retailers to engage customers differently

Aptos, formerly Epicor Retail Solutions, announced its official launch as an independent company and new brand, following its spin-off from Epicor Software Corporation. Leveraging years of experience as a leading provider of technology and ...

Thumbnail-Photo: Verve Mobile names Julie Bernard CMO
25.06.2015   #multichannel commerce #data management

Verve Mobile names Julie Bernard CMO

Bernard is a marketing expert with a proven track record in the retail space

Less than two months after Verve Mobile CEO Nada Stirratt emphasized the need to find a CMO that could help sharpen the company’s identity in the omnichannel marketplace, department store marketing vet Julie Bernard has ...

Thumbnail-Photo: IoT to become cornerstone of excellent customer service...
18.06.2015   #multichannel commerce #data management

IoT to become cornerstone of excellent customer service

IoT presents enormous benefits to customers, businesses and suppliers

The Internet of Things (IoT) is rapidly interlacing with every business and consumer product. The success of IoT enables and is dependent on strong customer service and support. IoT can create a strong return on investment (ROI) by ...

Thumbnail-Photo: 85 percent of consumers prefer to shop at physical stores...
10.06.2015   #consulting #multichannel commerce

85 percent of consumers prefer to shop at physical stores

Survey reveals that brick-and-mortar remain critical revenue driver for retailers

Despite the hype around e-commerce and online shopping, consumers still look to shop in the physical store. To help retailers better understand customer preferences, TimeTrade, the leading provider of online appointment scheduling, surveyed ...

Thumbnail-Photo: MarketLive releases ML-API web service for online retailers...
05.06.2015   #multichannel commerce #data analysis

MarketLive releases ML-API web service for online retailers

Opens MarketLive data to the rest of the commerce ecosystem

MarketLive, the leading e-commerce technology platform for fast-growing retailers, today announced the public release of ML API, a RESTful web service that allows real-time access into the MarketLive Engine and real-time data exchange between ...

Thumbnail-Photo: Retail without limits in a modern commercial society...
03.06.2015   #consulting #multichannel commerce

Retail without limits in a modern commercial society

New Oracle consumer study challenges retailers to adapt to modern retail marketplace

Enabled by technological advances, today’s consumers are reaching across borders and channels for shopping experiences that provide unprecedented choice and convenience. A new consumer research report, "Retail Without Limits - A ...

Thumbnail-Photo: Shoppers expect harmonious omnichannel experience...
01.06.2015   #multichannel commerce #cross channel solutions

Shoppers expect harmonious omnichannel experience

Channels need to communicate efficiently

With 96 percent of consumers now using both a store's physical location and website while shopping, retailers are not performing well in omnichannel alignment of product information according to a CFI Group study sponsored by eBay ...

Thumbnail-Photo: Importance of online sales grows in food sector...
27.05.2015   #online trading #multichannel commerce

Importance of online sales grows in food sector

Daily Fresh Food BV takes the next step in omnichannel food commerce

Daily Fresh Food in Limburg is the largest fresh produce supplier in the south of the Netherlands. With a selection of over 15,000 fresh and sous-vide products on offer, it daily serves a clientele of over 600 companies and organisations, ranging ...

Thumbnail-Photo: “Many touchpoints increase customer loyalty“...
18.05.2015   #mobile payment #multichannel commerce

“Many touchpoints increase customer loyalty“

Interview with Roland Fesenmayr, CEO of OXID eSales AG

In omnichannel commerce, retailers can reach their customers in many different situations. Nevertheless, brick-and-mortar retailing remains an important part of the customer journey. In this interview, Roland Fesenmayr, CEO of OXID eSales, explains ...

Thumbnail-Photo: New features provide Google analytics and supplier benchmark data...
13.05.2015   #multichannel commerce #data analysis

New features provide Google analytics and supplier benchmark data

Stitch Labs releases powerful reports for retailers

Stitch Labs, the leading inventory control and multichannel selling solution, announced new reports developed by its in-house data team. With these latest additions, users can create custom reports, gather insight into supplier performance, and view ...

Thumbnail-Photo: “Only a powerful network infrastructure makes omnichannel retailing...
11.05.2015   #multichannel commerce #cross channel solutions

“Only a powerful network infrastructure makes omnichannel retailing possible“

Interview with Christian Schallenberg, CTO, Lancom Systems GmbH

To be successful in omnichannel commerce, a retailer, above all, needs a powerful IT infrastructure. Current solutions make it possible to load the different channels together. This also includes the highly integrated radio access point by LANCOM ...

Thumbnail-Photo: What consumers want in 2015
30.04.2015   #multichannel commerce #smartphone

What consumers want in 2015

Connected Commerce study reveals a significant rise in the use of connected devices

Shoppers around the world now expect omnichannel, multi-screen experiences from brands and retailers, with the average consumer using a total of five devices when making a purchase – a significant increase from the 2.8 devices reported in ...

Thumbnail-Photo: Digital marketing: retailers spend a record 200bn dollars...
29.04.2015   #multichannel commerce #mobile shopping

Digital marketing: retailers spend a record 200bn dollars

Predictive analytics enables targeted, tailored campaigns

New research from Juniper Research has found that global brand and retail spend on digital marketing activities will reach 200bn dollars this year, up by 15 percent on 2014 levels. The research suite, Digital Retail Marketing: ...

Thumbnail-Photo: In-store terminals facilitate a virtual expansion of the sales floor...
27.04.2015   #multichannel commerce #terminals

"In-store terminals facilitate a virtual expansion of the sales floor"

Interview with Frieder Hansen, CEO of Pyramid Computer GmbH

The retail industry is currently affected by one question in particular. ”How do I connect my actual stores with my online store and hence create true multichannel services? “ One potential response to this question is digital in-store ...

Thumbnail-Photo: Wearable Technology: A new channel for customer engagement...
24.04.2015   #customer satisfaction #multichannel commerce

Wearable Technology: A new channel for customer engagement

Nearly 70 percent of consumers say they are ready to engage with brands via Wearable Tech devices

According to new research from ACCENT Marketing, the key to a successful customer engagement strategy via wearable technology is to first understand how consumers use wearable technology. From fitness monitors to smart watches to clothing, ...

Thumbnail-Photo: Guidance launches retail strategy solutions
20.04.2015   #e-commerce #consulting

Guidance launches retail strategy solutions

Hires industry veteran Brian Beck as SVP

Guidance announces the launch of its Retail Strategy Solutions practice and welcomes Brian Beck, a respected eCommerce veteran, as Senior Vice President to lead the new practice. Beck has more than 16 years of eCommerce and Omni-channel experience, ...

Thumbnail-Photo: UK retail: One of the fastest growing sectors for management consultants...
10.04.2015   #consulting #multichannel commerce

UK retail: One of the fastest growing sectors for management consultants

Multi-channel challenges and the threat of hard discounters sees UK retail turn to more consultants

Multi-channel challenges and the threat of hard discounters has driven up the use of management consultants in UK retail. The retail sector’s increasing use of consultants was one of the fastest in 2014 - up 9.7 per cent to ...

Thumbnail-Photo: Industry leaders provide best-in-class beacon technology...
10.04.2015   #multichannel commerce #smartphone

Industry leaders provide best-in-class beacon technology

ShopperTrak and shopkick announce game-changing retail partnership

ShopperTrak, the leading global provider of consumer behavior insights and location-based analytics, today announced an agreement with shopkick, the most widely used real-world shopping app, to deliver best-in-class in-store beacon and analytics ...

Thumbnail-Photo: “Data-driven companies are clearly more successful in eCommerce“...
10.04.2015   #online trading #e-commerce

“Data-driven companies are clearly more successful in eCommerce“

Interview with Alexander Reschke, CMO of Webdata Solutions

The eCommerce market is shaped in particular by its dynamics. Developments and trends move a lot faster than in pure brick-and-mortar retail and online retailers need to be able to respond quickly and remain flexible to changes in the market. In an ...

Thumbnail-Photo: Bluegrass Cellular selects iQmetrix for retail management system...
01.04.2015   #customer satisfaction #multichannel commerce

Bluegrass Cellular selects iQmetrix for retail management system

Bluegrass will be launching the full RQ suite across their entire retail channel

As part of a new partnership, Bluegrass Cellular, Inc. has chosen iQmetrix's RQ Retail Management System to enhance their retail operations. Bluegrass will be launching the full RQ suite across their entire retail channel.   Bluegrass ...

Thumbnail-Photo: Mobile and in-store experience: Retailers struggling to meet expectations...
26.03.2015   #customer satisfaction #multichannel commerce

Mobile and in-store experience: Retailers struggling to meet expectations

U.S. retailers continue to lack critical capabilities

U.S. retailers must move quickly to improve their operational capabilities in order to deliver a “seamless retail” experience to customers who say their expectations are not being met, according to new research by Accenture ...

Thumbnail-Photo: “It can take weeks before a security hole at the POS system has been...
19.03.2015   #online trading #e-commerce

“It can take weeks before a security hole at the POS system has been fixed in retail chains“

Interview with Rick Chavie, Chief Solution Officer for hybris software

Retail is one of the most frequent targets for fraud and data abuse –nearly one quarter of all data abuse cases strike the retail and gastronomy sectors. Thanks to modern technologies, eCommerce is able to provide a high level of transaction ...

Thumbnail-Photo: Global study reveals online shoppers want more flexibility...
17.03.2015   #online trading #e-commerce

Global study reveals online shoppers want more flexibility

Mobile is a catalyst to omnichannel shopping and retailers should address technology limitations

UPS has released the second UPS Pulse of the Online Shopper Global Study revealing emerging trends from the leading e-commerce markets in Asia, Brazil, Europe, Mexico and the U.S.  According to the study, conducted by comScore, online ...

Thumbnail-Photo: “Usability is essential for the shopping experience“...
16.03.2015   #mobile payment #epos systems

“Usability is essential for the shopping experience“

Interview with Eric Jankowfsky, Managing Director of Jankowfsky AG

What is the best way to connect my online store with my branch offices?“ This is a question many retailers are currently asking themselves. We spoke with Eric Jankowfsky, Managing Director of Jankowfsky AG, about the challenges for retailers ...

Thumbnail-Photo: Mall and online shopping experiences merging, thanks to technology...
13.03.2015   #multichannel commerce #mobile shopping

Mall and online shopping experiences merging, thanks to technology

Younger shoppers, women more likely to shop online and via smartphones

With signs that economic growth is boosting consumer confidence in the US, a new survey has revealed that Americans still love to shop at the mall – while highlighting how the physical and virtual shopping worlds are merging, particularly for ...

Thumbnail-Photo: Ergonomic Solutions enables innovation at the Retail Business Technology...
10.03.2015   #multichannel commerce #POS systems

Ergonomic Solutions enables innovation at the Retail Business Technology Expo 2015

Ergonomic Solutions welcomes you to stand 562 at the Retail Business Technology Expo 2015 being held at its new home, Olympia, London, from 10th – 11th March 2015. We will be showcasing a selection of world renowned SpacePole® ...

Thumbnail-Photo: Mobile still tops retailers priority lists
15.02.2015   #online trading #e-commerce

Mobile still tops retailers' priority lists

Retailers feel confident in their mobile investments

As more consumers take to smartphones and tablets to shop with their favorite retail brands, retailers agree that keeping mobile at the top of their marketing priority lists is a smart move. According to the 2015 Shop.org / Forrester Research Inc. ...

Thumbnail-Photo: Successful omnichannel retailing guide launches...
12.02.2015   #multichannel commerce #cross channel solutions

Successful omnichannel retailing guide launches

Helping bricks and mortar retailers rise to the online challenge

To help bricks-and-mortar retailers rise to the online challenge, we have published an e-book detailing five strategically important steps to blend digital and physical sales channels most effectively. Entitled The Omnichannel Playbook – 5 ...

Thumbnail-Photo: NRF provides blueprint for success
06.02.2015   #multichannel commerce #cross channel solutions

NRF provides blueprint for success

Retailers respond to connected customers with a unified commerce platform

As changing consumer shopping habits increasingly require centralized technologies across traditional point-of-sale, e-commerce, call center and mobile touch points, many retailers plan to implement a unified commerce platform to consolidate those ...

Thumbnail-Photo: Multichannel Commerce: Retailers have to reorganise themselves...
04.02.2015   #multichannel commerce #software management

Multichannel Commerce: Retailers have to reorganise themselves

Interview with Dr. Bernhard Blüthner, Managing Partner, SALT Solutions GmbH

Established retailers have a tough time developing a suitable multichannel strategy. Mature organizational structures and IT environments that have stood the test of time often stand in the way today. EuroCIS.com speaks with Dr. Bernhard ...

Thumbnail-Photo: Integrating All Channels
02.02.2015   #multichannel commerce #software management

Integrating All Channels

GK Software presents the unified Omni-Commerce platform at EuroCIS

At EuroCIS in Düsseldorf, GK Software AG is revealing new and improved solutions, innovative concepts and responses to retailers' latest needs. The main theme of the company's presence at this year's event is the Unified ...

Thumbnail-Photo: Creating in-store experiences with digital elements...
23.01.2015   #digital signage #multichannel commerce

"Creating in-store experiences with digital elements"

Interview about EuroCIS 2015 with Franz Kendler, Umdasch Shopfitting

Transparent screens, a virtual point of sale and software retailers can outfit their stores with: at EuroCIS 2015, Umdasch Shopfitting will deliver insights into modern, digital store construction. Before the trade fair, Franz Kendler, Director of ...

Thumbnail-Photo: I got it! Fitting room experience
15.01.2015   #online trading #multichannel commerce

I got it! Fitting room experience

OneView Commerce announced the release of I Got It!, the first interactive fitting room application that empowers customers to shop from the privacy and convenience of their own dressing room.Shoppers can communicate with sales staff, browse styles, ...

Thumbnail-Photo: EuroCIS gears up Retail for its Entry into the Multichannel World...
04.01.2015   #multichannel commerce #EuroCIS

EuroCIS gears up Retail for its Entry into the Multichannel World

Multichannel Area and Multichannel Forum: Specialists show how to Successfully Network On and Offline Channels

Linking offline and online channels, bricks and mortar and E-commerce will be highlighted at the forthcoming EuroCIS even more than was already the case at previous editions of the event. This is because multichannel retail is becoming the global ...

Thumbnail-Photo: Digital innovation could save the high street...
17.12.2014   #multichannel commerce #digital marketing

Digital innovation could save the high street

BearingPoint Institute survey suggests physical retail is not dead: retailers need to digitize the store

A new BearingPoint Institute report, “Will the pre-millennials save retail?” strongly advises physical retailers to take the initiative and push ideas out to customers and not wait for the market to tell them what to do. The report, ...

Thumbnail-Photo: Media Markt-Saturn regained market shares thanks to its omnichannel...
08.12.2014   #multichannel commerce #electronic shelf labels (ESL)

Media Markt-Saturn regained market shares thanks to its omnichannel pricing strategy enabled by Pricer

The electronics retailer Media Markt-Saturn Netherlands recently announced that it has won back market share as a result of enacting an effective omnichannel pricing strategy which utilises Pricer’s solutions. In February, Media ...

Thumbnail-Photo: Check-Out Software – Hub for New Services
23.10.2014   #epos systems #multichannel commerce

Check-Out Software – Hub for New Services

Check-out systems must be geared up to take on the tasks of the future. At EuroCIS 2015 software vendors will be presenting their latest developments in this field

Too slow, too error-prone, too hard to handle: as little as five years ago touch technology still met with reservations among most retailers – especially those retail representatives responsible for fast-moving consumer goods. In the ...

Thumbnail-Photo: Growing concern about fraud threat to multichannel and online retailers...
16.10.2014   #multichannel commerce

Growing concern about fraud threat to multichannel and online retailers

A new Transactis-Retail Knowledge survey of leading loss prevention professionals shows that 88% see retailers placing a greater focus on fraudulent goods lost in transit (GLIT) claims than they were two years ago, and the same proportion view ...

Thumbnail-Photo: Retailers missing the mark on customers’ omni-channel expectations...
16.10.2014   #online trading #multichannel commerce

Retailers missing the mark on customers’ omni-channel expectations

OrderDynamics study reveals retailers are offering wrong delivery and inventory services across channels to attract customers

Online retailers provide delivery options shoppers don’t want – and don’t offer the ones they do, according to new research from software company OrderDynamics and Opinion Matters. From next-day delivery to in-store stock ...

Thumbnail-Photo: Amazon leaves UK competitors in the dust on personalisation – say 4...
16.10.2014   #customer satisfaction #multichannel commerce

Amazon leaves UK competitors in the dust on personalisation – say 4 out of 5 UK shoppers

Study finds a staggering mismatch between consumer and marketer attitudes to personalisation – and it’s not what you think

Amazon sets the standard for retailers in offering a personalised experience for its customers, according to a study launched today by personalised discovery platform company, BloomReach. The research, conducted by RedShift Research, highlights the ...

05.09.2014   #multichannel commerce

Multichannel Buyer Analysis Shows Online Sales on the Rise over the Last Few Years

Epsilon Releases 2014 Multichannel Trend Report

Epsilon, the global leader in helping clients create customer connections that build brand and business equity, today released the 2014 Multichannel Trend Report. Based on aggregated 2013 merchandise purchase data, the report shows a 2% increase in ...

Thumbnail-Photo: ChannelAdvisor Reveals the Results of Its Multichannel E-Commerce Study...
05.09.2014   #e-commerce #multichannel commerce

ChannelAdvisor Reveals the Results of Its Multichannel E-Commerce Study

Study Finds That 90 Percent of Retailers Surveyed Are Selling on Marketplaces

ChannelAdvisor, a leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to increase global sales, today announced the results of its Multichannel E-Commerce Study, a survey of more than 200 U.S. and U.K. online ...

Thumbnail-Photo: The corner shop goes digital: omnichannel personalisation at dmexco 2014...
22.08.2014   #multichannel commerce

The corner shop goes digital: omnichannel personalisation at dmexco 2014

Latest features of realtime business solution prudsys RDE

Corner shop proprietors knew the shopping habits of their customers and understood that personal service and individual purchase recommendations increase customer satisfaction and sales. This principle has now become the premise of virtually every ...

07.08.2014   #online trading #multichannel commerce

Morrisons begins online deliveries in London

Morrisons has begun making its first grocery deliveries across North London

Its distinctive yellow vans began delivering groceries to homes across the capital from 6.00am this (Wednesday) morning following a successful trial in Ruislip. The service will set new standards for the delivery of fresh food. The new coverage ...

Thumbnail-Photo: Customers increasingly use their own mobile devices in the store...
01.08.2014   #multichannel commerce #self-checkout systems

"Customers increasingly use their own mobile devices in the store"

Interview with Stefan Clemens, Area Sales Leader Retail and Ralf Kluth, Software Sales Specialist, NCR Retail

Omnichannel commerce presents brick-and-mortar retailers in particular with new challenges. In this interview, Stefan Clemens, Area Sales Leader Retail (CE) and Ralf Kluth, Software Sales Specialist, NCRRetail, explain how retailers can holistically ...

Thumbnail-Photo: The future definitely lies in the intelligent link of channels...
01.08.2014   #multichannel commerce #electronic shelf labels (ESL)

"The future definitely lies in the intelligent link of channels"

Interview with René van der Horst, Area Sales Manager (CE), Pricer AB

Online and offline channels need to merge to fulfill the needs of mobile and informed customers. In this EuroCIS interview, René van der Horst, Area Sales Manager (CE) for Pricer AB, talks about the problems online and offline retailers ...

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SDZeCOM GmbH & Co. KG
SDZeCOM GmbH & Co. KG
Bahnhofstraße 65
73430 Aalen
CosmoShop GmbH
CosmoShop GmbH
Zeppelinstrasse 2
82178 Puchheim
EUROEXPO Messe- und Kongress-GmbH
EUROEXPO Messe- und Kongress-GmbH
Joseph-Dollinger-Bogen 9
80807 München
Institut für Handelsforschung (IfH)
Institut für Handelsforschung (IfH)
Dürener Str. 401b
50858 Köln
Cybertill Ltd
Clock Tower Court Knowsley Park Knowsley
L34 4AQ Merseyside
Trinodis GmbH
Trinodis GmbH
Friedrich-Bergius-Ring 5a
97076 Würzburg
Arvato Systems GmbH
Arvato Systems GmbH
An der Autobahn 200
33333 Gütersloh
eTribes Connect GmbH
Wendenstraße 130
20537 Hamburg
Soyooz
106 Avenue Pierre de Coubertin
53000 Laval
Yoyo
78 Whitfield Street
W1T 4EZ London
Diebold Nixdorf
Diebold Nixdorf
Heinz-Nixdorf-Ring 1
33106 Paderborn
Manthan Systems Limited
Manthan Systems Limited
Mabledon Place, Bloomsbury
WC1H 9BB London
Gesture Powered GmbH
Gesture Powered GmbH
Hauptstr. 202
44649 Herne
GK Software SE
GK Software SE
Waldstraße 7
08261 Schöneck/Vogtland
AFD Software
Jurby Road
IM7 2DZ Ramsey
Retail IT Ltd
Retail IT Ltd
56 Wimbledon Hill Road, Wimbledon
SW19 7PA London
Microsoft Deutschland GmbH
Microsoft Deutschland GmbH
Konrad-Zuse-Str. 1
85716 Unterschleißheim
La Compagnie Rochelaise du Logiciel (COROLO)
5 rue Jacques Monod
17000 La Rochelle
Yapital Financial AG
Yapital Financial AG
5 Rue Eugène Ruppert
2453 Luxembourg